MagicJack seems interesting since it allows one to make calls using VoIP or Voice over Internet Protocol. I called customer service at 800-624-4252 to find out how to get the service. Upon answering my call, the automated voice system told me to press 1 if I was already a member and asked for a billing address and other contact information associated with my account. If I had been a member, I could have visited MagicJack.com to review account information. Since I am not a member, I pressed 2. The system informed me the company may monitor or record my call. It also encouraged me to take a survey at the end of the call. The voice told me to remain on the line to speak to a representative.
The typical customer service hold music started playing, followed by a statement telling me that the company values each call and that representatives were helping other customers. The system then said there was a wait time of one minute. The automated voice also offered the option to get a callback. By pressing 1, I could keep my spot in the queue and receive a callback. During my wait, there was at least one apology about the high call volume and encouraging me to stay on the line for the next representative.
After a few minutes, a customer service representative answered, “MagicJack sales department, may I help you?” I told the representative I was interested in learning how MagicJack works and how to get it. He explained that the service would enable me to make phone calls using VoIP anywhere in the U.S. and Canada and that I could buy a device that connects to the internet and pay a monthly fee. They also said I could download a mobile app to use while traveling. He explained that I needed to buy the device to use MagicJack and could get it from a big box store or online retailer. The representative told me that after purchasing the device, I could call the customer service number, and someone would assist me with activation and registration.
Except for spending a few minutes waiting for a customer service associate, the call to MagicJack was a positive experience. I liked that they offered to call me back and hold my place if I didn’t have time to wait. The person who spoke with me was a friendly professional who explained the service such that I had no doubts about how to subscribe.
This is MagicJack's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MagicJack agent. This phone number is MagicJack's Best Phone Number because 26,988 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-624-4252 include Transfer Phone Number, Account Access, Technical Support, Billing, Dispute a Charge and other customer service issues. The MagicJack call center that you call into has employees from San Antonio, TX / Honduras and is open Mon-Fri 9am-11pm, Sat-Sun 9am-6pm EST according to customers. In total, MagicJack has 2 phone numbers. It's not always clear what is the best way to talk to MagicJack representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like MagicJack. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.