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MagicJack Customer Service

Phone Number & Contact Info

MagicJack's Best Phone Number

800-624-4252
Toll-free·Calls Customer Service·Most popular MagicJack number
Q:

How do I talk to a live human at MagicJack?

A:Direct to a human
Q:

Does MagicJack offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-11pm, Sat-Sun 9am-6pm EST. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 15 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

MagicJack Customer Phone Numbers

Billing

844-866-2442
Toll-free · Mon-Fri 9am-7pm EST · You get a recording, but do get to speak to an actual person. For billing matters only. · Members, press 1. Not yet a member, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this MagicJack phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the MagicJack phone system greets you: Members, press 1. Not yet a member, press 2.
Below are some clips we've found from MagicJack's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for calling MagicJack. Our menu options have changed. Please listen carefully to all the choices before making your selection. If you are already a member and already have an account, press one.
If you are not yet a member, press two.
To identify your account, and expedite your call, we'll need to get the phone number associated with your account."
Excerpt from a call with MagicJack
Saturday, May 11, 2024 6:34 PM

They may ask you to enter information with the dial pad

"Thank you for calling MagicJack. Our menu options have changed. Please listen carefully to all the choices before making your selection. If you are already a member and already have an account, press one.
If you are not yet a member, press two.
Please enter a menu option."
Excerpt from a call with MagicJack
Monday, April 1, 2024 7:52 PM

The first phone menu

"Thank you for calling MagicJack. Our menu options have changed. Please listen carefully to all the choices before making your selection.
If you are already a member and already have an account, press one.
If you are not yet a member, press two."
Excerpt from a call with MagicJack
Saturday, May 11, 2024 6:34 PM

What are the hours and when should I call?

MagicJack operates the call center for this 800-624-4252 phone number Mon-Fri 9am-11pm, Sat-Sun 9am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 116 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MagicJack phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MagicJack staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call MagicJack is Sunday. The most busy day to call is Monday, which averages 1000% more phone calls by comparison. Again, this is based on a sample of 116 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call MagicJack

In summation, the best day to call MagicJack is Wednesday.

Calling this MagicJack Customer Number

Christian Allen is the editor / author responsible for this content.
Oct 24, 2023

MagicJack seems interesting since it allows one to make calls using VoIP or Voice over Internet Protocol. I called customer service at 800-624-4252 to find out how to get the service. Upon answering my call, the automated voice system told me to press 1 if I was already a member and asked for a billing address and other contact information associated with my account. If I had been a member, I could have visited MagicJack.com to review account information. Since I am not a member, I pressed 2. The system informed me the company may monitor or record my call. It also encouraged me to take a survey at the end of the call. The voice told me to remain on the line to speak to a representative.

The typical customer service hold music started playing, followed by a statement telling me that the company values each call and that representatives were helping other customers. The system then said there was a wait time of one minute. The automated voice also offered the option to get a callback. By pressing 1, I could keep my spot in the queue and receive a callback. During my wait, there was at least one apology about the high call volume and encouraging me to stay on the line for the next representative.

After a few minutes, a customer service representative answered, “MagicJack sales department, may I help you?” I told the representative I was interested in learning how MagicJack works and how to get it. He explained that the service would enable me to make phone calls using VoIP anywhere in the U.S. and Canada and that I could buy a device that connects to the internet and pay a monthly fee. They also said I could download a mobile app to use while traveling. He explained that I needed to buy the device to use MagicJack and could get it from a big box store or online retailer. The representative told me that after purchasing the device, I could call the customer service number, and someone would assist me with activation and registration.

Except for spending a few minutes waiting for a customer service associate, the call to MagicJack was a positive experience. I liked that they offered to call me back and hold my place if I didn’t have time to wait. The person who spoke with me was a friendly professional who explained the service such that I had no doubts about how to subscribe.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call MagicJack

If you have time to do a bit of reading before you call MagicJack, we recommend you read over some of our problem-specific articles.

Can I use MagicJack with a landline phone?

No, MagicJack cannot be used with a landline phone. MagicJack is a VoIP (Voice over Internet Protocol) service that utilizes an internet connection to make and receive phone calls. It requires a high-speed internet connection and a computer or compatible device to work. Once connected to the internet, MagicJack provides a phone number and allows users to make and receive calls through their device. It does not integrate with traditional landline phone systems, which operate through copper wires and require a physical connection to the telephone network. Therefore, a landline phone cannot be directly connected to MagicJack for functioning. MagicJack is designed to replace the need for a landline phone by offering an affordable and portable alternative.

Can I use MagicJack with a fax machine?

Yes, you can use MagicJack with a fax machine. MagicJack now supports faxing capabilities, allowing you to send and receive faxes using your existing fax machine and a MagicJack device. To do so, simply connect your fax machine to the MagicJack device using a telephone cord, and then connect the MagicJack device to your computer's USB port. Once set up, you can send faxes by using your fax machine as you normally would. It is important to note that faxing through MagicJack may have some limitations, such as the quality and reliability of the fax transmission, and compatibility issues with certain fax machines. However, many users have successfully utilized MagicJack for faxing purposes.

How Do I Cancel My Subscription to MagicJack?

GetHuman provides information that makes it easy for individuals who have subscribed to MagicJack to cancel their subscription easily. Read on to do so.

Top MagicJack customer service problems

Click the link above to get answers to just about any MagicJack customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to MagicJack, and their purpose. Are any of these similar to the reason you are trying to call?
Question about changing internet service: "Do I need to do anything with magicJack because of changing my internet service at home?"
- From a call lasting 10m 40s , May 20, 2024 3:06 PM
Setting up new magicJack: "I have a brand new magicJack and need help connecting it for a friend."
- From a call lasting 12m 56s , May 15, 2024 3:21 PM

More MagicJack Customer Service Contacts

There are of course other ways to contact MagicJack customer service besides the phone. Below we list the best ones, by medium.

MagicJack Customer Service Live Chat

magicjack.com - Technical Support
Enter your question, then click "Search" to start Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, MagicJack provides this option.

Conclusion and closing notes

This is MagicJack's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MagicJack agent. This phone number is MagicJack's best phone number because 26,988 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-624-4252 include Dispute a Charge, Transfer Phone Number, Account Access, Technical Support, Billing and other customer service issues. The MagicJack call center that you call into has employees from San Antonio, TX / Honduras and is open Mon-Fri 9am-11pm, Sat-Sun 9am-6pm ET according to customers. In total, MagicJack has 2 phone numbers. It's not always clear what is the best way to talk to MagicJack representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for MagicJack. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MagicJack. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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