MagicJack Phone Number

Calling MagicJack customer service faster by GetHuman

561-594-9925
Customer service
Current Wait: 18 mins (15m avg)
Hours: Mon-Sat 10am-7pm EST; best time to call: 1:45pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: You get a recording, but do get to speak to an actual person. For billing matters only.
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

I have two issues with my MJ. ONE My daughter has a CHATR for her cell phone and I am n...
My phone won’t receive calls or texts. And when called it says the magic jack customer...
my magicjackgo has no dial tone
HAVING PROBLEM WITH INCOMING CALLS
Return previous ordered item and Refund on my account very soon and disconnect the se...
product does not work for telephone its the third time cant access never activated
Am I able to connect a fax machine up to the magic jack phone line?
My magic jack phone is dead
Can’t login to the magic app on my iPhone I’m getting the message:none of your subscrip...
i renewed my magicjack but is not working, since April ** what should I do? I payed by...
ok my magic jack i can not get on, and i have my email address each time it say do not have
I have not used my magicjack in about a year, you have charge my credit card and my pho...
I recently registered a new magic jack device . I made the mistake of clicking inbound...
could you please take the automated message of of our line saying attention you are...
I have noticed an unassigned number in my account info. Please explain what that means...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on MagicJack's Phone-Based Customer Care

Magicjack is a company that provides VoIP phone service through a small device that can be plugged into a computer or router. As one of the oldest services of its type, it isn't surprising that Magicjack gets lots of customer service calls each and every day.

It should be noted that while magicJack does offer phone-based customer support for sales and renewal, as well as billing issues, technical support questions need to be handled via live chat or by opening a support ticket.

In addition, magicJack also has a premium customer service option that it calls magicJack Concierge. For an annual fee, you will receive priority service which includes phone-based technical support.

Why Do People Call magicJack Customer Support?

People call magicJack customer support for a range of reasons, including:

  • Starting a new account
  • Renewing or canceling an account
  • Questions about billing and charges

Best Practices for Calling magicJack Customer Service

There are several things that you can do to help ensure that your call to magicJack customer service is handled quickly and professionally:

  • Make sure you are calling the right number for magicJack customer service. magicJack has separate numbers for different issues, so ensure that you are calling the correct number. Remember, magicJack doesn't have a technical support number. Those requests must go through other channels.
  • Call during business hours. Sales and renewal calls are taken between 9 am and 6 pm every day. Billing calls are handled Monday through Friday between 9 am and 7 pm.
  • Before calling, make sure you have any relevant documentation handy, such as order confirmations, billing statements or correspondence between you and magicJack.
  • Have some way to take notes during your call.

How do Consumers Feel About Calling magicJack Customer Service?

As is true of many large businesses, there are a range of reports regarding the level of service provided by magicJack. While many people are happy with magicJack customer service, some feel that the service provided is inadequate.

What Kind of Issues can magicJack Customer Service Representative Resolve?

magicJack customer service representatives can address most issues that customers have, including needing help with signing up for the service, canceling service or making changes to a current plan. Phone-based customer service agents can also address billing issues and inquiries.

For those who subscribe to the magicJack Concierge service, phone-based technical support is available.

What Can't Be Resolved With a Call to magicJack Customer Service?

magicJack works with your home or business internet service and existing equipment. If there is an incompatibility with your service or hardware, a magicJack representative may be able to suggest some possible workarounds, but ultimately, you will have to work with your ISP or replace your equipment if these suggestions fail.

What Should You Do If You Have an Unsuccessful Call with magicJack?

If you get off the phone with magicJack customer service and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.

  • First, review the notes that you took during your call. It may be possible to identify an area of misunderstanding that contributed to the failure of your first communication with magicJack.
  • Next, call magicJack back. Representatives have different levels of experience and training and the next person you speak to may be in a better position to understand your concern and address it properly.
  • If a second call doesn't work, try getting in touch with magicJack another way. The company's website has a support request form that you can fill out. This option provides the added benefit of a written transcript of the communications between you and the company. This can be helpful if you have to escalate your case.

Customer Number 561-594-9925 - by the Numbers

Phone number to dial561-594-9925
Call-back availableNO
Call picked up by a real personYES
Department you're callingBilling
Call center hoursMon-Sat 10am-7pm EST
Best time to dial1:45pm
Navigate phone maze to a humanYou get a recording, but do get to speak to an actual person. For billing matters only.
Average wait
Current wait18
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat, email
Quality of communication81%
Quality of help70%
Customer votes5,301
Information last updatedWed Aug 05 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

MagicJack's Best Toll-Free/800 Customer Phone Number

This is MagicJack's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MagicJack agent. This phone number is MagicJack's Best Phone Number because 26,988 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 561-594-9925 include Account Access, Technical Support, Billing, Dispute a Charge, Transfer Phone Number and other customer service issues. The MagicJack call center that you call into has employees from San Antonio, TX / Honduras and is open Mon-Sat 10am-7pm EST according to customers. In total, MagicJack has 1 phone number. It's not always clear what is the best way to talk to MagicJack representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting MagicJack - by phone or otherwise

While 561-594-9925 is MagicJack's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other MagicJack customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact MagicJack please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for MagicJack.

What is GetHuman's Relationship to MagicJack?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like MagicJack. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our USAA Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the GEICO Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like USAA or GEICO. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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MagicJack Contact Info

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