MagicJack Customer FAQ

To get a phone number for MagicJack, you can either choose a new number during the setup process or port your existing number if you have one. When you first activate your MagicJack device, follow the prompts to select or transfer a number.

Yes, you can use MagicJack on two cell phones, but you will need to have separate MagicJack accounts for each device. Each account allows you to make and receive calls independently on each phone.

You can port your cell phone number to MagicJack, but you cannot port a MagicJack number to a cell phone. Make sure your current cell phone number is eligible for porting and is active. Follow the porting process as guided on our website to initiate the transfer.

Una luz azul fija indica que el MagicJack está conectado a la corriente. La luz amarilla intermitente normalmente significa que hay un problema con la conexión a Internet. La luz verde fija sugiere que el dispositivo está encendido y funcionando. Para solucionar el problema, asegúrate de que tu conexión a Internet esté activa y funcionando correctamente. Puedes intentar reiniciar tu MagicJack y tu módem/router. Si el problema persiste, verifica la sección de soluciones en esta página para obtener más detalles.

Yes, you can transfer your current phone number from another company to MagicJack. This process is called "porting." To ensure a smooth transfer, make sure your current number is active and not under contract. You may need to provide specific information like your account number and PIN from your current provider. Follow the instructions provided by MagicJack during the porting process to complete the transfer.