MagicJack Customer FAQ

Yes, you can transfer your current phone number from another company to MagicJack. This process is called "porting." To ensure a smooth transfer, make sure your current number is active and not under contract. You may need to provide specific information like your account number and PIN from your current provider. Follow the instructions provided by MagicJack during the porting process to complete the transfer.

Lamentablemente, no podemos ayudar con problemas específicos de bloqueo de la app de MagicJack. Te sugerimos seguir las instrucciones en la aplicación para recuperarla o restaurar el acceso a tu ID. Recuerda que hay una opción para obtener más información en la página que estás visualizando, donde puedes encontrar asistencia adicional.

Regaining your MagicJack number after it has been deactivated requires you to reactivate your service. Go to the MagicJack website and sign into your account. Once signed in, you will see the option to reactivate your MagicJack device. Follow the prompts to do so. However, please keep in mind that there's no guarantee you will get the exact same number back. Numbers are subject to availability, so if your previous number was released and assigned to a new customer, you might have to select a new one.

Your MagicJack shows the wrong time probably due to the incorrect configuration of the time zone in your device’s settings. It is important that the correct time zone is selected to ensure that the time displays accurately. You can adjust this by logging into your MagicJack account, navigate to the "International/Travel" tab, and set the correct time zone there. After the changes have been made, log out and restart your MagicJack device for the changes to take effect.

Sí, MagicJack permite la transferencia de tu número a otra persona. Pero hay que tener en cuenta que eso podría implicar cargos de transferencia y que la otra persona tendría que aceptar los términos de servicio de MagicJack. Una vez que completes la transferencia, ya no tendrás acceso al número ni a los servicios de MagicJack asociados con ese número.