How do I get technical support for my MagicJack?

In a nutshell: If you're having trouble with your magicJack service, follow these steps to get technical support. Visit the magicJack homepage, go to the "Help" section, then click on "Customer Care"

Christian Allen is the editor / author responsible for this content.
May 22, 2024

Introduction

It can be frustrating when you're trying to use your magicJack service and it's not working the way it should. The good news is that, by following a few simple steps, it can be easy to contact the company to get the technical support you need.

What You'll Need

Web browser

Visit the magicJack Homepage

Go to magicJack's website.

How do I get technical support for my MagicJack? (Step 1)

Find the "Help" Section

While on the magicJack homepage, scroll down until you reach the "Help" section, which will consist of white lettering on a vibrant blue background.

How do I get technical support for my MagicJack? (Step 2)

Locate the "Customer Care" Page

The "Help" section features five options you can click on. Click on the option that says, "Customer Care." It will take you to the "magicJack Help and Learning Center" page.

Look for "Technical Support"

While on the "magicJack Help and Learning Center" page, find the light blue box that says "Technical Support" in black letters.

How do I get technical support for my MagicJack? (Step 4)

Select "Technical Support"

Click on "Technical Support." Doing so will take you to another page of the "magicJack Help and Learning Center."

Locate the Corresponding Problem

The page features three sections: "Setup & Installation," "Troubleshooting Calls," and "Common Errors." Under each section header, there are multiple types of problems. Find the one that most closely resembles the issue you're experiencing.

How do I get technical support for my MagicJack? (Step 6)

Click on the Correct Problem

Once you find the issue that most closely resembles the technical support issue you're experiencing, click on the blue and white circle to the left of it. It will expand a solution underneath the corresponding problem.

Try the Provided Solution

Once the question expands, do what the instructions indicate is the best solution.

Determine if the Solution Worked

Determine if the provided steps did or didn't work or if you need to escalate the issue to customer service. If it's the latter, continue to the next step.

Find the "Help" Section

While on the previous page, scroll down until you find the "Help" section, which consists of white wording on a bright blue background.

How do I get technical support for my MagicJack? (Step 10)

Find the Contact Option

Underneath the "Help" section, look for the option that says "Contact Us" and click on the link. It will transfer you to the "Contact Customer Care" page.

Locate the "Technical Support" Contact Option

Underneath the "Contact Customer Care" section, locate the "Technical Support" subheader.

How do I get technical support for my MagicJack? (Step 12)

Expand the Section

To the left of the "Technical Support" subheader is a blue and white "+" circle. Click on this to expand the section.

How do I get technical support for my MagicJack? (Step 13)

Draft Your magicJack Customer Support Email

Write your email to magicJack customer support. Explain the issue in detail.

Review the Message

Read your email to magicJack customer support to ensure it's thorough and accurate.

Send Your Email

Once your email to magicJack customer support is complete and you feel confident in its accuracy, send it to the company.

Conclusion

If you're experiencing technical issues with your magicJack service, it's easy to get help. Contact customer service immediately for top-notch assistance.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I get technical support for my MagicJack?

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Why does GetHuman Write How-to Guides for MagicJack Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like MagicJack in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get technical support for my MagicJack? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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