Visa Customer FAQ

When you've been given a Visa gift card, it's important to know how to use it to complete purchases or make a payment. Visa gift cards work just like debit and credit cards; however, you should check to make sure gift cards are honored since they aren't attached to accounts. For online purchases, enter the card number and verification number (CVN) at checkout. For in-person purchase, use the card just like a debit or credit card. Phone payments require you to provide the representative with the card number and CVN.

If you have a friend or family member with a special occasion coming up or you want to send yourself a gift card to use on vacation or for a special purchase, you can easily send a Visa gift card quickly and conveniently by purchasing online and sending a digital card via email. You can also send a plastic or classic card via mail. A third option is to purchase a card at a retail outlet and hand-deliver it to the recipient.

If you have a friend or family member with a special occasion coming up or you want to send yourself a gift card to use on vacation or for a special purchase, you can easily send a Visa gift card quickly and conveniently by purchasing online and sending a digital card via email. You can also send a plastic or classic card via mail. A third option is to purchase a card at a retail outlet and hand-deliver it to the recipient.

Yes, if your card has a balance of $50 and the purchase total is $60, you can use another payment method to cover the remaining $10. Many merchants allow splitting payments between different methods, such as a combination of a card and cash or another card.

If you are in a foreign country and unable to verify an internet transaction because you cannot receive SMS messages to your home country mobile number, we recommend that you notify your card issuing bank so they can provide an alternate method of verification. Each bank has different protocol for managing such scenarios, they might offer temporary alternatives like verifying through a phone call, or through online banking. Therefore, keep your bank informed about your current location and contact details to ensure continued access to their services.