Venmo Customer FAQ

If you're having trouble logging in on your new phone and cannot change your password, ensure you're using the correct email or phone number associated with your Venmo account. If you’re still unable to access your account, there may be a security feature that needs to be addressed. Check for any verification prompts or emails from Venmo regarding your account.

If you've changed your phone number and can't access your Venmo account, you may need to update your number in the app. If you can't access the app due to two-factor authentication or other issues, please refer to the most up-to-date contact information provided on this page for assistance with account recovery.

If your payment was declined on Venmo, it could be due to several reasons. Check to ensure that your funding source, such as a bank account or debit card, is active and has sufficient funds. Your card may also be expired or reported lost or stolen. Additionally, some transactions may be flagged for security reasons. If the issue persists, reviewing your account settings or transaction history for any restrictions may be helpful.

Hmmm... no estamos seguros sobre ese problema específico. Te sugerimos que revises tu conexión a internet y asegúrate de que tienes la aplicación actualizada a la última versión.

Si estás teniendo problemas para registrar tu número de teléfono en Venmo porque ya está asociado a otra cuenta, es posible que necesites recuperar esa cuenta existente. Recomendamos intentar restablecer la contraseña de la cuenta asociada. Si no tienes acceso a esa cuenta, considera usar otro número de teléfono o seguir las instrucciones que se indican en la aplicación para solucionar este inconveniente.