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Venmo Customer FAQ

Top Answers & How-to Guides

What is Venmo's Phone Number?

The question we are asked most often is about how to talk to Venmo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Why Can't I Transfer Money from Venmo to My Bank Account?

If you are having problems transferring money to your bank from your Venmo account, there are possible reasons you can explore. If...

Why Can't I Accept Venmo Payments?

There are several reasons why a person may not be able to receive payments form Venmo. Customers who are having problems should reach...
Ask any question you have about Venmo customer service, get an answer now.

Recent Venmo Customer Questions

I received an error when trying to add a card to my wallet; it said adding too many cards, but I only tried one.

This error may occur if you've previously reached the limit for the number of cards associated with your Venmo account. Venmo typically allows a certain number of cards for security and user management. We recommend checking your account settings to see how many cards are linked. If you're still having issues, it could be helpful to wait a bit before trying again or to review the specific error message for more details.
Asked Sep 13, 2024 2:43 PM

Why Can't I Accept Venmo Payments?

There could be several reasons you're unable to accept Venmo payments. Your account may not be fully set up or verified, or you might have exceeded a transaction limit. Additionally, if the sender has issues with their account or is trying to send to a business profile, that could create complications. Ensure that you've set your account for payments in your settings and that there are no restrictions in place. Checking for app updates can also help resolve issues.
Asked Sep 7, 2024 2:34 AM

Can I use Venmo internationally?

No, Venmo is only available for use within the United States. You cannot make or receive payments internationally.
Asked Aug 1, 2024 12:23 PM

I just need a statement emailed to me and to close my acct.

To get a statement emailed to you and to close your account, log into your Venmo account. You can view and download your transaction history from the Statements section in Settings. For closing your account, go to the Account Settings and select "Close my Venmo Account."
Asked Jul 10, 2024 6:13 PM

Talk to a human at Venmo customer service

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 26, 2024 8:55 PM

Help me with my Venmo customer service issue

Troubleshooting

What Do I Do If I Received the Wrong Amount of Money from Venmo?

If you've ever accidentally sent too much money through Venmo, then know that it is easy to resolve. First, confirm if the payment...

How Do I Remove Venmo Limitations?

Some Venmo limitations can be removed, while others are enforced strictly. Removing Venmo limitations usually comes down to complying...

How Do I Unsuspend My Venmo Account?

Account suspensions can be quite annoying since you lose the convenience of easy and fast transactions. That's why we provide easy...

What Do I Do If My Payment Was Declined on Venmo?

If you receive an error message on Venmo, it means that your payment is declined. There are plenty of reasons why your payment may...

Why Is My Venmo Payment Being Declined?

If your Venmo payment is being declined, it can be an indication of an account issue. These helpful tips can assist you with finding...

How Do I Unfreeze My Temporarily Frozen Venmo Account?

Your Venmo account will be temporarily frozen for different reasons. To assist you with unfreezing your Venmo account here are some...

How Do I Dispute a Charge Through Venmo?

To dispute a charge through Venmo, open the app and go to the "Me" tab, select the transaction you want to dispute, and tap "Need Help?"...

Account Management

Why Can't I Transfer Money from Venmo to My Bank Account?

If you are having problems transferring money to your bank from your Venmo account, there are possible reasons you can explore. If...

Why Can't I Accept Venmo Payments?

There are several reasons why a person may not be able to receive payments form Venmo. Customers who are having problems should reach...

Why Can't I Withdraw Venmo Money?

The Venmo app and debit card have different rules and withdrawal limits, so users might encounter various problems with each type of...

How Do I Change My Credit Card Info on Venmo?

Venmo customers have options when it comes to editing or changing their credit card information. They can call customer service and...

How Do I Change My Credit Card Information on Venmo?

Things happen in life that you're not always prepared for, but that doesn't mean it should cause worry. Services like Venmo to send...

How Do I Recover My Venmo Account If I Can't Sign In?

If you have trouble recovering your Venmo account, you can fix it depending on the cause of the problem. If you forgot your password,...

How Do I Unfreeze My Venmo Account?

This article talks about what to do if your Venmo account has been temporarily frozen. The most common reasons why your account could...

How Do I Recover My Venmo Account?

If you forgot your Venmo password, your security may be compromised. use these helpful tips to recover your account.

Can I link multiple bank accounts to my Venmo account?

Yes, you can link multiple bank accounts to your Venmo account. Venmo allows you to add up to two bank accounts per user. This feature...

Security Concerns

How Do I Report a Fake Venmo Email or Website?

No one would want to fall victim to fraud. Hence it's essential to take the necessary steps in curbing the issue. That includes protecting...

How Do I Restore My Venmo Account?

Learn all the ways you can restore access to your Venmo account.

Payment Processing

How long does it take for a Venmo transfer to appear in my bank account?

The time it takes for a Venmo transfer to appear in your bank account can vary. Typically, it takes 1-3 business days for the funds...

Can I use Venmo to make international payments or transfers?

No, currently Venmo cannot be used to make international payments or transfers. Venmo is primarily designed for sending and receiving...

Is there a limit to the amount of money I can send or receive on Venmo?

Yes, there are limits to the amount of money you can send or receive on Venmo. The initial weekly limit for sending and receiving funds...

Can I use Venmo to pay for goods and services at online merchants?

Yes, Venmo can be used to pay for goods and services at select online merchants. To use Venmo for online transactions, you can select...

Fees and Limits

What are the fees for using Venmo?

Venmo does not charge any fees for transferring money between friends and family when using a Venmo balance, bank account, or debit...
We look to the Venmo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Venmo issues reported to GetHuman
FAQ Table of Contents

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