How Do I Recover My Venmo Account If I Can't Sign In?

If you have trouble recovering your Venmo account, you can fix it depending on the cause of the problem. If you forgot your password, you can reset it using the password reset link. If you receive an error message, it may be because your device doesn't support Venmo or you are outside the United States. If you need help, you may contact the support team on the phone, email, or the help desk.

Adam Goldkamp is the editor / author responsible for this content.
Apr 28, 2020

Usually, you can sign in to your Venmo account with your phone number, username, or email and your account password. Venmo accounts use Multifactor Authentication (MFA.) Every time you sign in with a new device, you need to enter a code to confirm your identity. You may be unable to sign in if you don't receive that code. The solution is simple; click on the option 'I don't have access to this phone.' Alternatively, you may contact the customer service agents and ask for help.

How to Reset Your Password

You need your password to sign in to your Venmo account. Follow these steps to reset your password.

1. Click on the password reset link

2. Enter the phone number or email address associated with your account

3. You will receive a password reset message or email with a link. Click on the link

4. Create a new password. It should be unique and at least eight characters long

If You Didn't Receive the Password Reset Code

You won't always receive your code immediately. Wait a few minutes and you may get it. If you don't receive it, click on 'Resend code.' If you still don't receive it, you may have to contact the customer service team. You may also try signing in from a device that you have used before.

If the Code Doesn't Work

If the code you received doesn't work, it may be because you waited too long. The codes are only valid for a limited time. If the code is going to a different number, whoever receives it won't necessarily be able to access your account.

If You Get an Error Message When Signing In

When trying to sign in to your account, you may receive the error messages VPN, Unexpected Error, 403, or Error Authenticating. You are likely to receive an error message if you try signing in from abroad. Venmo is not available out of the United States. The error messages 'Error Authenticating,' 'Connection Closed by Peer' and 'Unexpected Error' may suggest that your device doesn't support Venmo.

If you continue to receive the message even when using a compatible device, try the following solutions;

  • Ensuring that you aren't using any VPN
  • Try connecting from a different network

Contacting the Support Team

Consider contacting the Venmo customer service team if you need help recovering your Venmo account. The best way to contact Venmo is by phone. Phone support is the only option that allows you to speak directly with an agent. The agent will listen to you and ask about your problem. They will direct you to the best help. However, there are times when you may need to call a few times before getting the help you need.

Email support may be a good option if you don't need to speak with an agent. Write to the customer service agents with the details of your problem and the type of support you hope to receive. They will write back with your solution.

Seek support from the Venmo help desk before looking into other options. It has plenty of helpful tips and suggestions that may address your concerns.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Recover My Venmo Account If I Can't Sign In?

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GetHuman has been working for over 10 years on sourcing information about big organizations like Venmo in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Venmo Account If I Can't Sign In? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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