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Venmo Customer Service

Phone Number & Contact Info

Venmo's Best Phone Number

855-812-4430
Toll-free·Calls Customer Service·Most popular Venmo number
Q:

How do I talk to a live human at Venmo?

A:Press 0
Q:

Does Venmo offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 10am-6pm EST. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 1 minute and 1 second. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Venmo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Here is how our research team describes the way the Venmo phone system greets you: Login issues, press 1. Bank transfers, press 2. Account locked or frozen, press 3. Status of payment or refund, press 4. Transactions, press 5. Venmo cards, credit, debit, or teen debit card, press 6. Cryptocurrency, press 7. If you are not a registered member, vendor, merchant, credit card network, or bank, press 8.
Below are some clips we've found from Venmo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for contacting Venmo support. For faster service, you can chat with us in the Venmo app or visit our help center at help dot Venmo dot com where you will find answers to frequently asked questions. Thank you for your patience, and your inquiry will be handled as quickly as possible. If you are calling about difficulties logging into your account, including password resets or receiving codes, If you are calling about difficulties logging into your account, including password resets or if you received an email that your payment could not be funded by your bank account, press one. If you've received in order to reactivate your account, you'll need to repay Venmo for the out outstanding balance. Please keep in mind our support team is not able to take payments over the phone. You can settle the balance by using a computer and visiting Venmo com slash recover. Payments must be in full and come from a single payment method. You can find answers to frequently asked questions at help dot venmo dot com. To reach a team member, chat with us in the app or send us a message by visiting help dot Venmo dot com. To listen to this message again, press one. To return to the"
Excerpt from a call with Venmo
Sunday, January 21, 2024 1:59 AM

They may ask for information for security purposes

"Thank you for contacting Venmo support. For faster service, you can chat with us in the Venmo app or visit our help center at help dot Venmo dot com where you will find answers to frequently asked questions. Thank you for your patience, and your inquiry will be handled as quickly as possible. If you are calling about difficulties logging into your account, including password resets or receiving codes, please press one.
If you have questions about your if you have forgotten your password, please press one.
If you are having difficulty For security purposes, password resets must be completed by the Venmo account holder."
Excerpt from a call with Venmo
Wednesday, March 13, 2024 9:37 PM

The first phone menu

"Thank you for contacting Venmo support. For faster service, you can chat with us in the Venmo app or visit our help center at help dot Venmo dot com where you will find answers to frequently asked questions. Our offices are currently closed, To continue using our automated system, please listen to the following options. If these do not meet your needs and you need to speak to a live agent, please try calling us back between eight AM and eight PM central time seven days a week. You can also email us at support at Venmo dot com or visit our help center at help dot Venmo dot com. Again, it is support at Venmo dot com or help dot Venmo dot com. If you are calling about one of your Venmo issued cards, credit, debit, or team debit card, press six. If you have tax related questions, including what to expect for the twenty twenty three tax season, press seven. If you are not a registered Venmo user, a merchant, credit card network, bank, or an issuer, press eight. For all other inquiries, please try calling us back during normal hours between eight AM and eight PM central time, seven days a week.
Thank you. If you are calling about difficulties logging into your account, including password resets or receiving codes, please press one.
If you have questions about your bank transfer, press two."
Excerpt from a call with Venmo
Saturday, May 4, 2024 1:06 AM

After you press 1

"For all other login issues, please visit our help center at help dot Venmo dot com. That is help dot Venmo dot com. Thank you for your patience.
If you have questions about your business profile, charity profile, cryptocurrency if you have forgotten your password, please press one.
If you are having difficulty receiving a code to authorize your device, please press two."
Excerpt from a call with Venmo
Friday, March 15, 2024 11:59 PM

After you press 2

"If you are not a registered Venmo user, a merchant, credit card, If you have questions about an instant bank transfer, please press one.
If you have questions about a standard bank transfer, please press two."
Excerpt from a call with Venmo
Sunday, May 12, 2024 5:28 PM

After you press 3

"If your account is frozen for any other reason, please visit our help center at help dot Venmo dot com. That is help dot Venmo dot com. Thank you for your patience.
If you are calling because your account is locked or frozen, press three.
If you are if you received an email that your payment could not be funded by your bank account, press one."
Excerpt from a call with Venmo
Thursday, April 25, 2024 7:18 PM

After you press 4

"If you have questions about your business profile, charity profile, cryptocurrency if you're calling about the status of a payment you made, funds are sent to the recipient's Venmo account right away, but the charge may take one to three business days to show up on your bank or card statement. It's not possible to cancel a payment that's been sent to a registered user in Venmo. Support is only able to refund a payment when we have the recipient's permission. If you're calling about the status of a refunded payment, it should be reflected on your payment method statement in one to five business days. Keep in mind, we are not able to expedite refunds. If the payment was refunded to your balance, it will be reflect in your Venmo balance almost immediately. You can find answers to frequently asked questions at help dot Venmo dot com. To reach a team member, chat with us in the app or send us a message by visiting help dot Venmo dot com.
To listen to this message again, press one.
To return to the main menu, press two.
If this did not meet your needs, please press nine, which will route you to a live agent."
Excerpt from a call with Venmo
Saturday, March 23, 2024 1:25 PM

After you press 6

"For all other inquiries, please visit our help center at help dot Venmo dot com, If you're calling about your Venmo debit card or team debit card, press one.
If you're calling about your Venmo credit card, press two."
Excerpt from a call with Venmo
Tuesday, April 2, 2024 6:48 PM

After you press 7

"If you are not a registered Venmo user, a merchant, credit card For the twenty twenty three tax year, if you are eligible to receive tax forms from Venmo, we will notify you via the email address on file with your Venmo account when your tax documents are available for download. For additional information and to download, request corrections to your tax documents, please visit our tax document center. Within the Venmo app, click on settings then tax documents. If you need a assistance filing your tax documents, please contact a licensed tax professional.
To listen to this message again, press one.
To return to the main menu, press two.
If this did not meet your needs, please press nine, which will route you to a live agent."
Excerpt from a call with Venmo
Friday, April 5, 2024 7:28 PM

After you press 8

"If you are not a registered Venmo user, please press one.
If you are a merchant, please press two."
Excerpt from a call with Venmo
Friday, March 29, 2024 6:16 PM

What are the hours and when should I call?

Venmo operates the call center for this 855-812-4430 phone number Mon-Fri 10am-6pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 1,849 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Venmo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Venmo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Venmo is Wednesday. The most busy day to call is Friday, which averages 46% more phone calls by comparison. Again, this is based on a sample of 1,849 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday, which is 402% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Mon
Tue
Wed
Thu
Shortest
Fri
Longest

The best time to call Venmo

In summation, the best day to call Venmo is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Venmo staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Calling this Venmo Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Aug 21, 2023

There are a lot of reasons why people might need to call Venmo, from fraudulent transactions to simply forgetting their login information. There are also technical issues and compatibility issues, which means that Venmo customer service is likely busy. Despite that fact, the hold time for Venmo is not bad at all. However, navigating the directory tree can take some time. Once you get to the end of it, the actual wait time to talk to an agent is low, so I would call again if I needed more help. 

I called Venmo because I needed help with resetting my password. My account got locked, and I needed help getting it unlocked so that I could log in and transfer my balance back to my bank card. When I called their phone number, I was greeted by a recorded message that thanked me for calling Venmo and encouraged me to go online and chat with Venmo either from their website or within the app. They stated that service would be faster if I chose one of these two options. 

Then, the recording thanked me for my patience and started to run through my options, which included bank transfer issues, locked or frozen accounts, status refund, business profiles, etc. I pressed three for a locked account and was given two new options: press one for a forgotten password or press two for a code. Then, it told me all issues could be resolved online. 

I pressed one, and the recorded message told me that, for security purposes, password issues have to be done online by the owner of the account. This could be done online or from the app. I thought for a second that meant that I couldn't get help from a live agent, which worried me because I had not been successful at using the app to reset my password. 

However, it then told me that I could press 9 to connect with a live agent. I happily pressed 9, and then, it asked me if the number I was calling from was connected to the account. It was, so I pressed one, and it asked me the last four digits of a bank or credit card tied to my account. I entered the number twice, but it didn't work, so the recording told me that it was unable to validate info and to wait to speak with an agent. While irritating, this was fine because it meant I was going to get to talk to someone. 

Then, it asked me to hold to be transferred and that the wait time would be less than 2 minutes. Piano music played, and I was connected within 30 seconds to an agent who walked me through my problem quickly. I would call again if I needed help because the wait time is so short, even if it took a bit of time to get to the agent. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Venmo

If you have time to do a bit of reading before you call Venmo, we recommend you read over some of our problem-specific articles.

What are the fees for using Venmo?

Venmo does not charge any fees for transferring money between friends and family when using a Venmo balance, bank account, or debit card. However, a fee of 3% is applied when sending money using a credit card. If you need to instantly transfer funds to your bank account, a fee of 1% (minimum $0.25 and maximum $10) is involved. Additionally, there may be fees imposed for some optional features such as the Venmo Debit Card or Venmo's Instant Transfer service. It is recommended to review the Venmo fee policy for a detailed breakdown of the charges associated with these services. Overall, most standard transactions on the platform are without any fees, making Venmo a convenient and cost-effective way to send and receive money.

How Do I Unsuspend My Venmo Account?

Account suspensions can be quite annoying since you lose the convenience of easy and fast transactions. That's why we provide easy guides such as the one above to help you reinstate your account. Additionally, our agents gather the contacts of the customer service departments for various companies so that clients can get assistance whenever they need it. GetHuman is an online forum that enables consumers to share tips on how to solve their customer care problems and contact companies such as Venmo.

How Do I Unfreeze My Venmo Account?

This article talks about what to do if your Venmo account has been temporarily frozen. The most common reasons why your account could be frozen are listed. Detailed instructions are also given for a number of different methods you can try to unfreeze your account depending on the nature of your problem.

Top Venmo customer service problems

Click the link above to get answers to just about any Venmo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Venmo, and their purpose. Are any of these similar to the reason you are trying to call?
Regaining access to account: "I would just like to gain access back to my account and use my card again."
- From a call lasting 31m 59s , May 12, 2024 5:52 PM
Reporting fraudulent activity: "I keep receiving emails about a Venmo account I never created, requesting payment."
- From a call lasting 10m 12s , May 9, 2024 9:29 PM
Incorrect transfer recipient: "I created a BMO account to transfer money to my son, but it went to the wrong person with the same name."
- From a call lasting 4m 21s , May 7, 2024 6:32 PM
Unauthorized transactions dispute: "Someone tried to take $18,000 out of my Venmo account, and there are other unauthorized transactions draining my bank account."
- From a call lasting 19m 39s , May 1, 2024 2:46 PM
Fraudulent transaction request: "Can you return the funds to my boss so that he could pay me a check?"
- From a call lasting 19m 58s , Apr 30, 2024 3:38 PM
Unclaimed funds issue: "Why didn't the system let me know and say, hey, would you like to withdraw your funds before we close your account?"
- From a call lasting 33m 32s , Apr 15, 2024 3:39 PM
Phone number update needed: "I don't have access to the phone number that's attached to my account."
- From a call lasting 5m 12s , Apr 8, 2024 1:15 PM
Trouble with card transaction: "I was in Walmart but they say I need to go because when they're trying to put the money, it doesn't go through."
- From a call lasting 9m 19s , Apr 7, 2024 2:59 PM
Issue adding money from bank: "I'm trying to add money from my bank to my Venmo account, but it keeps giving me an error message."
- From a call lasting 13m 11s , Apr 6, 2024 2:08 PM
Fee inquiry for transfer: "I have a question about transferring one thousand two hundred dollars to a family member, would there be a fee or a tax associated with that?"
- From a call lasting 5m 9s , Apr 5, 2024 7:28 PM

More Venmo Customer Service Contacts

There are of course other ways to contact Venmo customer service besides the phone. Below we list the best ones, by medium.

Venmo Customer Service Live Chat

help.venmo.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Venmo provides this option.

Venmo Customer Email Addresses

support@venmo.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Venmo will reply our your email.

Venmo Customer Service on X (formerly Twitter)

twitter.com/venmosupport - Customer Service
Use the link to connect with customer service through Twitter
Venmo, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Venmo Customer Help Desk / Web Support

help.venmo.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Venmo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Venmo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Venmo agent. This phone number is Venmo's best phone number because 37,602 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-812-4430 include Trouble Sending a Payment, Trouble Receiving a Payment, Locked Account, Dispute a Charge, Account Access and other customer service issues. The Venmo call center that you call into has employees from California and is open Mon-Fri 10am-6pm ET according to customers. In total, Venmo has 1 phone number. It's not always clear what is the best way to talk to Venmo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Venmo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Venmo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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