Virgin Mobile Phone Number

Calling Virgin Mobile customer service faster by GetHuman

888-322-1122
Customer service
Current Wait: 24 mins (10m avg)
Hours: 4am-9pm PST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 3 then 1 the 0

Reasons customers like you called recently

Account needs minutes added
Hi there.*I currently have the following deal from Virgin Media and wish to make change...
i want to discuss my bill that is charged for the days I did not used.
I wanna bring my existing number over from chatar I have a sim already
I was shipped the wrong brand of phone they sent me a Wiko I was supposed to get a UMX...
I was supposed to get an upgrade to a UMX assurance wireless phone and again they sent...
I received a Wako mobile phone when it was supposed to be a UMX I was promised that UMX...
I am with assurance wireless I was upgrading my phone from my Coolpad to a UMX I did no...
I need to establish srvc
I upgraded my phone and am trying to activate it through MyAccount but it won’t activate
Enquire new phone deals
I can't answer my lifeline phone most of the time.. and I can't get my data to work
I have been a loyal customer of yours for years and I am asking for a upgrade on my pho...
Visa card for monthly payment hacked. Change account for payment.
I accidentally left on the data
See more recent reasons for calling

Help me with my issue

How to call Virgin Mobile

Our Editor's Notes on Virgin Mobile's Phone-Based Customer Care

Virgin Mobile is a prepaid, no-contract wireless service that operates in the United States. With over 6 million customers, the company has developed a robust customer service department to meet consumer needs.

Why do People Call Virgin Mobile Customer Support?

People call Virgin Mobile's customer support for many different reasons, including:

  • Starting new service
  • Changing or ending service
  • Purchasing and upgrading devices
  • Technical support
  • Questions about service
  • Billing and accounting questions
  • Questions about device repairs and exchanges

Tips for Calling Virgin Mobile Customer Service

While calls to most customer service call centers are straightforward, there are still a few things that you can do to make the call go more smoothly:

  • Phone-based customer service is available seven days a week from 7:00 am to 10:00 pm Central time. Callers can use Virgin Mobile's toll-free number or dial 611 from a Virgin Mobile phone.
  • Be sure to have your account number handy before calling Virgin Mobile. While the representative may be able to use caller ID to look up your account information, using a phone that is not connected to your account may keep the rep from doing so. Your latest Virgin Mobile bill will have your account number, as will your online account dashboard.
  • Be prepared to take notes during the call. While you may not need to do this, having a pen and paper handy means that you can write down the representative's name, jot down a reference number, or simply record information that might be helpful if you have to call Virgin Mobile again.

How do Customers Feel About Calls to Virgin Mobile Customer Service?

A review of online consumer websites indicates that many people are unhappy with Virgin Mobile's phone-based customer service. Primary complaints include language barriers, long wait times and incorrect information being provided by phone representatives.

Media Report

One consumer website included a story of a man who attempted to purchase a phone from Virgin Mobile as a holiday gift. While he explained the necessity of quick shipment to the company and even upgraded to next-day air delivery, the company failed to ship the phone on time.

When he tried to cancel the phone, he was assured that its shipment was indeed canceled and that he would be getting a refund. However, the refund did not arrive and after multiple calls he was told that the phone was shipped to him and that he would have to return it to receive a refund.

What Kind of Issues Can be Resolved by Virgin Mobile Phone-Based Customer Service?

Virgin Mobile call centers are capable of resolving most consumer concerns, including service starts, changes and cancelations, along with technical support and billing questions.

It should be noted, however, that while a Virgin Phone representative may be able to perform basic remote diagnostic tests on your device, repairs and exchanges will have to be coordinated by mail or visiting a retailer.

What do I do if I'm Unhappy with my Call to Virgin Mobile Customer Service?

Not all calls to Virgin Mobile are successful in solving your problem or answering your questions. If you hang up the phone feeling that you weren't able to get your point across or that the options offered to you are unsatisfactory, don't give up. Instead, get back in touch with Virgin Mobile and ask again, politely, that they address your situation.

Take some notes: Before contacting Virgin Mobile again, consider writing out what happened during the last call, as well as what your exact problem is and how you would like to see it resolved. Having this information handy can help you to better explain your situation to the next customer service representative you speak or write to.

Call back: Every Virgin Mobile phone representative is a unique person. Training, experience and personality can vary from agent to agent, which is why calling back is often a good idea. A different customer service representative may be better able to understand your concern and find a resolution for you.

Use live chat: Some issues are better presented, and resolved, in writing. Virgin Mobile's live chat option allows you to communicate directly with a customer service representative via text. One advantage of live chat is that you'll have a transcript of your conversation, something that can be useful if you have to escalate your case.

Reach out over social media: Virgin Mobile is active on multiple social media platforms. Get in touch via Twitter or Facebook.

Send an email: Virgin Mobile supports email customer service requests. Visit the Virgin Mobile page and complete their online form.

Visit a retail store: Some retailers, such as Walmart and Best Buy, sell Virgin Mobile plans and devices, although the brand does not have its own stores. A visit to a retail specialist may resolve your issue, particularly if you need to purchase a new device.

Customer Number 888-322-1122 - by the Numbers

Phone number to dial888-322-1122
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours4am-9pm PST
Best time to dial8:15am
Navigate phone maze to a humanPress 3 then 1 the 0
Average wait
Current wait24
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, twitter, web, facebook
Quality of communication73%
Quality of help58%
Customer votes3,122
Information last updatedSat Oct 17 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Virgin Mobile's Best Toll-Free/800 Customer Phone Number

This is Virgin Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Virgin Mobile agent. This phone number is Virgin Mobile's Best Phone Number because 36,396 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-322-1122 include Cancel Service, Unlock Phone, Device Support, Dispute a Charge, Lost or Broken Phone and other customer service issues. The Virgin Mobile call center that you call into has employees from India, Colombia and is open 4am-9pm PST according to customers. In total, Virgin Mobile has 2 phone numbers. It's not always clear what is the best way to talk to Virgin Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Virgin Mobile - by phone or otherwise

While 888-322-1122 is Virgin Mobile's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Virgin Mobile customers, is by calling their 877-877-8443 phone number for their Broadband2Go department. Besides calling, the next favorite option for customers looking for help is via 877-877-8443 for Broadband2Go. If you think this information is inaccurate or know of other ways to contact Virgin Mobile please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Virgin Mobile.

What is GetHuman's Relationship to Virgin Mobile?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Virgin Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Virgin Mobile Contact Info

Other Toll-free & Customer Numbers

Broadband2Go877-877-8443

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