Virgin Mobile Customer Service

Phone Number & Contact Info

Virgin Mobile's Best Phone Number

866-402-7366
Toll-free·Calls Customer Service·Most popular Virgin Mobile number
Q:

How do I talk to a live human at Virgin Mobile?

A:Press 3 then 1 the 0
Q:

Does Virgin Mobile offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PST. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 11 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Virgin Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 then 1 the 0
Here is how our research team describes the way the Virgin Mobile phone system greets you: to actvate service, say activate, otherwise do you have a new boost account?
Below are some clips we've found from Virgin Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Hi. Thanks for calling Boost Mobile. Calls are recorded to improve your experience. I don't recognize the number you're calling from. If you need help with the pending activation or new order, say activation. If you are an existing customer with Boost, say yes or press one.
Or if you are interested in signing up for new service, say sign up or press two.
If you're calling to including the area code, what's the phone number you're calling about?"
Excerpt from a call with Virgin Mobile
Monday, March 25, 2024 9:30 PM

The first phone menu

"Hi. Thanks for calling Boost Mobile. Calls are recorded to improve your experience. I don't recognize the number you're calling from. If you've received a SIM kit or phone and need help with an activation, say activation.
You were calling about your existing Boost account, say yes or press one.
If you are interested in learning more about starting new service, say sign up or press two."
Excerpt from a call with Virgin Mobile
Thursday, May 23, 2024 6:49 PM

What are the hours and when should I call?

Virgin Mobile operates the call center for this 866-402-7366 phone number Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 439 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Virgin Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Virgin Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Virgin Mobile is Sunday. The most busy day to call is Friday, which averages 147% more phone calls by comparison. Again, this is based on a sample of 439 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Virgin Mobile

In summation, the best day to call Virgin Mobile is Tuesday.

Calling this Virgin Mobile Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Nov 20, 2023

This number is intended for those seeking customer service or information from Boost Mobile. Former customers of Virgin Mobile can also call this line for customer support, as Virgin Mobile transferred its U.S. customers to Boost in 2020.

Although this number was previously a Virgin Mobile customer support line, it makes no mention of this fact when you dial the number today. When I called, I was greeted by an automated message thanking me for calling Boost Mobile.

Boost’s automation software immediately recognized that I was calling from a number not associated with a current Boost account. In fact, I was calling in an attempt to find out whether or not my phone was eligible to be switched from my current carrier to Boost Mobile.

The customer service line doesn’t have a traditional automated menu structure. Instead, it employs an automated voice that prompts you through the call. While this might sound good in theory — no sitting through a bunch of menu options that don’t apply to you — in practice, the voice prompts feel a bit like an interrogation.

After being correctly identified as a non-Boost customer, I attempted to voice my desire to get information about my phone’s eligibility for service on Boost. No matter how I tried to word this request, it was unsuccessful. I made four different attempts and each time I was informed that the automated system did not understand what I wanted. Each time it provided examples of things I could ask for — you can say things like, “payment,” “activate,” or “balance” — but even shortening my request down to one word like “eligible” or “switch” didn’t do the trick.

I can’t say whether the problem was with the words I was choosing, my propensity for not enunciating clearly, or my phone connection, but it was clear I wasn’t going to get much out of Boost’s voice-prompt system. Eventually, the automated system acknowledged the futility of the effort as well, and my call was forwarded to the customer service center.

Before being connected to a live representative, I did hear another automated message, a no-nonsense voice informing me that Boost charges a $4 agent fee to make a payment through a human representative. I was then told that the current wait time would be eight minutes and given instructions for how to pay my bill online through Boost’s website. 

There was no option for a callback, so I waited on hold for just over five minutes. When I was finally connected to a Boost representative, I was quite thankful to be speaking to someone who could actually understand my voice. Unfortunately, after a quick check of my phone’s IMEI number, the rep informed me that my phone was locked to my current carrier and not eligible for service with Boost. 

I found Boost’s automated menu difficult to work through. The system doesn’t give you many prompts, so you’re left guessing about which words it might understand well enough to get you to the next stage. I imagine customers calling with a more straightforward issue — like making a payment or checking a balance — would have an easier time navigating the system.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Virgin Mobile

If you have time to do a bit of reading before you call Virgin Mobile, we recommend you read over some of our problem-specific articles.

How Do I Access My Virgin Mobile Account?

To access My Virgin Mobile account, you need to create an account by signing in at the My Account. Then enter your email address and password to gain permission to your page. From there you will be able to manage your account from the comfort of your seat. For any inquiries about My Virgin Mobile service, contact the customer service representative at Virgin Mobile.

Is Virgin Mobile the Cheapest Cellphone Service?

This article discusses the many facets of Virgin Mobile and how consumers can take advantage of this company's offerings to keep their cellphone service cheap. Programs such as monthly plans, SIM only plans, Early Bird plans, the Refer a Friend plan, and many other deals and perks to obtain a cheap cellphone service are discussed.

Is Virgin Mobile Cellphone Service Any Good?

This article discusses the pros and cons of a Virgin Mobile plan to include information about data speed, pricing, devices and coverage. It breaks down how Virgin Mobile compares to major competitors and touches on their partnerships with major providers. Plus, there are two hyperlinks to Virgin Mobile customer service.

Top Virgin Mobile customer service problems

Click the link above to get answers to just about any Virgin Mobile customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Virgin Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble accessing accounts: "I just got out of prison, bro, and I cannot retrieve or log in to none of my emails, my iClouds, my social medias, or anything without that device, bro."
- From a call lasting 11m 21s , May 23, 2024 6:49 PM
Instagram app issue: "Hello. My Instagram just broke. I don't know how to fix it."
- From a call lasting 1m 58s , Mar 5, 2024 5:50 PM
Reactivating phone number: "I'm calling to reactivate my number after coming back from being out of the country."
- From a call lasting 5m 26s , Feb 22, 2024 12:08 AM
Caller seeking Virgin Mobile hotline: "I'm trying to get through to Virgin Mobile's hotline after getting hung up on."
- From a call lasting 3m 49s , Feb 21, 2024 7:50 PM
Account recovery assistance: "Please recover my cardbook account."
- From a call lasting 3m 10s , Feb 20, 2024 3:16 PM
Requesting better plan: "I'm a senior and can't afford too much, can I stick to my previous plan?"
- From a call lasting 8m 10s , Feb 18, 2024 7:19 PM
Phone activation: "We're trying to activate a Virgin mobile phone."
- From a call lasting 2m 2s , Feb 15, 2024 2:02 PM

More Virgin Mobile Customer Service Contacts

There are of course other ways to contact Virgin Mobile customer service besides the phone. Below we list the best ones, by medium.

Virgin Mobile Customer Service on X (formerly Twitter)

@VMUCare - Customer Service
Customer service Twitter feed
Virgin Mobile, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Virgin Mobile Customer Service on Facebook / Messenger

Some customer service teams, like that of Virgin Mobile, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Virgin Mobile Customer Help Desk / Web Support

boostmobile.com - Customer Service
Customer service online support
As a last, sometimes only, resort- Virgin Mobile customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Virgin Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Virgin Mobile agent. This phone number is Virgin Mobile's best phone number because 36,396 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-402-7366 include Cancel Service, Unlock Phone, Device Support, Dispute a Charge, Lost or Broken Phone and other customer service issues. The Virgin Mobile call center that you call into has employees from India, Colombia and is open Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PT according to customers. In total, Virgin Mobile has 1 phone number. It's not always clear what is the best way to talk to Virgin Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Virgin Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Virgin Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Compare Virgin Mobile Customer Service

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