Verizon Wireless is a well-known wireless telecommunications company. With 118.7 million subscribers, Verizon ranks second within the industry in the United States. Because of its sheer number of customers, the company fields a lot of inquiries at its call centers.
If you are looking for ways to effectively connect with Verizon wireless by phone, here are some suggestions:
People call Verizon Wireless for a number of reasons, including:
Verizon Wireless phone representatives are available Monday through Friday from 7 am to 9 pm local time. Weekend customer support by phone is available Saturday and Sunday from 8 am to 9 pm local time.
Verizon Wireless maintains separate phone customer support services for prepaid, postpaid and business customers, so it is important that you call the right number to ensure speedy service.
If you are calling from a Verizon Wireless device, you can dial 611 from your phone to reach customer service. You can also call directly through Verizon's app: No need to dial any numbers.
Verizon also allows its customers to schedule customer service call-backs, allowing you to avoid being placed on hold.
In general, Verizon Wireless customers seem to be satisfied with the company's phone-based customer service. There are, of course, some exceptions, but overall, consumer feelings about Verizon are positive.
Situations involving customer dissatisfaction generally include poor communication between different agents: Different customer service representatives may provide contradictory information to consumers, causing frustration and confusion.
Another area of dissatisfaction happens when an agent promises a refund that doesn't materialize.
One customer service case that got media attention involved a large phone bill for a long-distance call made from a Verizon Wireless phone. The customer claimed that she didn't make the call. Eventually, and with third-party intervention, the case was cleared up and Verizon agreed to a refund. Unfortunately, it took additional interventions for the refund to be issued.
Most consumer issues can be efficiently resolved during a phone call to Verizon Wireless customer care, including technical support, billing questions, service changes, and equipment purchases.
A mobile device, such as a cell phone, that is malfunctioning or damaged will need to be taken to a store or mailed back to the company for replacement or repair.
Another thing to consider is that some remote diagnostics tests are best performed on a phone that isn't being used for the customer service call. If a Verizon Wireless customer doesn't have access to a landline or other mobile phone, it may be easier to use a computer or tablet to contact Verizon via live chat and then work with the representative to test the mobile device.
While Verizon Wireless offers comprehensive, phone-based customer support, there are still situations in which a caller might not be able to get his or her concern resolved.
If you find yourself feeling upset, confused or frustrated as you hang up the phone with Verizon Wireless, take a deep breath and consider next steps. Before re-contacting Verizon, try writing down your situation along with a description of what happened during your phone call to customer support.
Next, write down what you would like to happen as a result of talking with Verizon. Having these details down in writing can help you stay focused and explain your situation more thoroughly during your next contact with customer service.
Customer service representatives have different personalities, training and experience levels. If your first call to Verizon Wireless didn't work out to your satisfaction, call again. A different agent may be able to provide you with information that you didn't have before or could take a new approach to your concerns.
Some issues are more easily resolved in writing, rather than verbal communication. In addition, many consumers benefit from having a transcript of a conversation with customer service as this can be used to document promises made by a company representative.
Verizon Wireless offers many different ways of getting in touch. Live Chat is an option: The service is available through both Verizon Wireless's website as well as its smartphone app.
Another possibility is contacting Verizon Wireless through its social media accounts. Like many major companies, Verizon has a staff of social media specialists who can quickly look into your issues and propose a resolution.
Finally, Verizon also has a community message board on its site. In addition to getting input from fellow customers, Verizon reps monitor the board and can provide assistance.