Verizon Wireless Customer Service

Phone Number & Getting a Rep

Verizon Wireless Customer Service number

*611
Calls Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Verizon Wireless number?

A:Dial number from cellphone for Prepaid customer service
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Verizon Wireless Customer Service?

A:The average hold time is 14 minutes. The longest hold times are on Thursday, and the shortest are on Monday.

All Verizon Wireless customer service contact information

This is the #5 most popular Verizon Wireless phone number out of 7. Click above to go back to the main customer service number and other contact information, including Verizon Wireless email addresses, twitter handles, and live chat options.

More Verizon Wireless Customer Phone Numbers

Customer Service

800-922-0204
Main phone number · Toll-free · Mon-Fri 8am-7pm, Sat-Sun 8am-5pm EST · Wait for the automated voice to begin, then press zero through the requests (4) for account info. You will need to verify the account info once you have a representative on the line. · Starting with the area code, say or enter the Verizon phone number you are calling about. If you are not yet a member, press pound.

Technical Support

866-221-4096
Toll-free · 24 hours, 7 days · Select English or Spanish, then enter the phone number or hit # twice. When the next menu begins, select 1 for device help. ·

Call For New Service

833-395-2919
Toll-free · 24 hours, 7 days · Press 1 ·

Sales

800-526-3178
Toll-free · 24 hours, 7 days · Call this number for B2B and new service · Sales Department - Please enter the mobile number you are calling about.

Account Recovery

800-852-1922
Toll-free · 24 hours, 7 days · When the automated voice requests a SS# or account number, press #. · To enter your tax ID number or your Social Security number, press 1. To enter your Verizon account number, press 2.

International Customer Service

908-559-4899
24 hours, 7 days · Calling this Verizon Wireless number should go right to a real human being · To enter your tax ID number or your Social Security number, press 1. To enter your Verizon account number, press 2.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Verizon Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Dial number from cellphone for Prepaid customer service

What are the hours and when should I call?

Verizon Wireless operates the call center for this *611 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 29,934 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon Wireless is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 29,934 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Verizon Wireless is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Verizon Wireless staffs the call center well on Tuesday.

Calling this Verizon Wireless Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 9, 2023

Calling Verizon's *611 from your cell phone is a very painless process if you're currently a Verizon customer. Once you're connected to the automated system, you're given the option to hear the recording in English or Spanish, followed by a message indicating that your account has been verified based on your recognized device.

There's no menu of options offered, but rather, you must speak words into the phone saying exactly what you need, whether that's sales, support or account assistance. Since I decided to get information about possibly adding a phone line for my teen son, I said the word 'sales' and was instantly connected to a representative.

After the rep asked for my name and what help I needed, I explained I was looking for an inexpensive phone or prepaid option that my teen could use. She asked a few questions such as what kind of phone I had in mind and price range. After stating that I wasn't sure what phone I wanted, I shared what I thought would be a preposterous price parameter of no more than $30 per month. She said I would be put on a brief hold while she audited my account for potential devices and plan alternatives.

In less than five minutes, she returned with some good news. My account status revealed a promotion currently available for a free android phone with an added line of no more than $25 per month. The representative explained that I could take advantage of this deal today but I could also visit a store to see the phone in person after agreeing to the contract. However, I would have to pay a one-time fee of $10 over the phone to access the promotion. She continued to share that while the phone would be free, I would pay for the added line and the shared data plan would be split among my family's three lines/phones.  In addition, there would be a one-time fee increase on our next bill for the phone activation.

This sounded like a great deal to me but told her I needed more time to consider it and actually see/hold the phone before agreeing to any new additions. She understood, yet she explained that this promotion was only available today and only with her as my sales representative. While this was disappointing to hear, I shared my gratitude for her assistance but remained firm that I would not rush into a decision. She accepted my decision, and the call ended. Immediately, I received a text from Verizon to rate my experience with its customer support rep.

Overall, it was a decent experience. I do wish I was given more time to consider the promotion. Keep in mind, if you aren't a Verizon wireless customer and want to speak to someone about sales, dialing *611 won't work. This is a shortcut for customers. You'll need to call a customer service number found on Verizon's website.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
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