Verizon Wireless Technical Support

Phone Number & Getting a Rep

Verizon Wireless Technical Support number

Toll-free·Calls Technical Support·See main phone number & contact info

How do I talk to a human at this Verizon Wireless number?

A:Select English or Spanish, then enter the phone number or hit # twice. When the next menu begins, select 1 for device help.

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to Verizon Wireless Technical Support?

A:The average hold time is 14 minutes. The longest hold times are on Monday, and the shortest are on Thursday.

All Verizon Wireless customer service contact information

This is the #2 most popular Verizon Wireless phone number out of 7. Click above to go back to the main customer service number and other contact information, including Verizon Wireless email addresses, twitter handles, and live chat options.

More Verizon Wireless Customer Phone Numbers

Customer Service

Main phone number · Toll-free · Mon-Fri 8am-7pm, Sat-Sun 8am-5pm EST · Wait for the automated voice to begin, then press zero through the requests (4) for account info. You will need to verify the account info once you have a representative on the line. · Starting with the area code, say or enter the Verizon phone number you are calling about. If you are not yet a member, press pound.

Call For New Service

Toll-free · 24 hours, 7 days · Press 1 ·


Toll-free · 24 hours, 7 days · Call this number for B2B and new service · Sales Department - Please enter the mobile number you are calling about.

Customer Service

24 hours, 7 days · Only from a Verizon Wireless phone · Dial number from cellphone for Prepaid customer service ·

Account Recovery

Toll-free · 24 hours, 7 days · When the automated voice requests a SS# or account number, press #. · To enter your tax ID number or your Social Security number, press 1. To enter your Verizon account number, press 2.

International Customer Service

24 hours, 7 days · Calling this Verizon Wireless number should go right to a real human being · To enter your tax ID number or your Social Security number, press 1. To enter your Verizon account number, press 2.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Verizon Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Select English or Spanish, then enter the phone number or hit # twice. When the next menu begins, select 1 for device help.

What are the hours and when should I call?

Verizon Wireless operates the call center for this 866-221-4096 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 117 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon Wireless is Friday. The most busy day to call is Monday, which averages 82% more phone calls by comparison. Again, this is based on a sample of 117 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Verizon Wireless is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Verizon Wireless staffs the call center well on Friday.

Calling this Verizon Wireless Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 9, 2023

Calling Verizon was more difficult than I imagined, but not because the system was difficult. There were just some breakdowns along the way that made it more challenging. I suspect that Verizon could use better quality assurance with its customer care line because if it had that, then it would probably improve the system. The wait time to talk to someone is also long, which is understandable given how many different reasons people may have to call Verizon. 

I was just calling to see what they would offer me to buy out my AT&T contract, but I am sure that there are a lot of different concerns. Verizon offers in-car internet, television internet, phone lines and plenty of other services and I am sure that technical support is a constant buzz. Of course, you would think that for sales calls they would offer a bit more prompt service, but that doesn't seem to be the case, at least not in the afternoon hours, which is when I called. 

When I first called this number, the first thing I discovered was that this number is no longer active. I had it stashed somewhere, but I guess it's time to update their information because the line said, "This number is no longer active. To reach Verizon, please call 800-922-0204." I had to call twice because I wasn't prepared to write down a new number, and the number wasn't repeated. This led me to call the second number, and that was answered with this message, "Welcome to Verizon, I am the Verizon assistant. Your call may be monitored or recorded for quality assurance and security." It then informed me, "Starting with the area code, please enter or say the number you are calling about. If you are not yet a customer, press pound."

I was not a customer, so I pressed pound and got a new list of options that included: "To become a Verizon mobile customer, or for a prepaid account, press 1. Make a payment on a disconnected account, press 2. For help with a TV, press 3. Help getting the mobile number for a device, press 4. Check the status of a recycling or replacement request, press 5. For your connected car Wi-Fi, press 6. Anything else, press 7."

This would have been fine, except no matter how many times I pressed 1, the system would not recognize it. Instead, it just repeated the same options a second time, told me it didn't recognize my response and hung up on me. So when I called back and went through it again, I tried pressing 7, which did work. I don't know if this affected my wait time, though, as I spent almost 15 minutes waiting to talk to someone. Overall, it wasn't the smoothest experience. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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