Verizon Wireless Account Recovery

Phone Number & Getting a Rep

Verizon Wireless Account Recovery number

800-852-1922
Toll-free·Calls Account Recovery·See main phone number & contact info
Q:

How do I talk to a human at this Verizon Wireless number?

A:When the automated voice requests a SS# or account number, press #.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Verizon Wireless Account Recovery?

A:The average hold time is 8 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday.

All Verizon Wireless customer service contact information

This is the #6 most popular Verizon Wireless phone number out of 7. Click above to go back to the main customer service number and other contact information, including Verizon Wireless email addresses, twitter handles, and live chat options.

More Verizon Wireless Customer Phone Numbers

Customer Service

800-922-0204
Main phone number · Toll-free · Mon-Fri 8am-7pm, Sat-Sun 8am-5pm EST · Wait for the automated voice to begin, then press zero through the requests (4) for account info. You will need to verify the account info once you have a representative on the line. · Starting with the area code, say or enter the Verizon phone number you are calling about. If you are not yet a member, press pound.

Call For New Service

833-395-2919
Toll-free · 24 hours, 7 days · Press 1 ·

Technical Support

866-221-4096
Toll-free · 24 hours, 7 days · Select English or Spanish, then enter the phone number or hit # twice. When the next menu begins, select 1 for device help. ·

Sales

800-526-3178
Toll-free · 24 hours, 7 days · Call this number for B2B and new service · Sales Department - Please enter the mobile number you are calling about.

Customer Service

*611
24 hours, 7 days · Only from a Verizon Wireless phone · Dial number from cellphone for Prepaid customer service ·

International Customer Service

908-559-4899
24 hours, 7 days · Calling this Verizon Wireless number should go right to a real human being · To enter your tax ID number or your Social Security number, press 1. To enter your Verizon account number, press 2.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Verizon Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When the automated voice requests a SS# or account number, press #.
Here is how our research team describes the way the Verizon Wireless phone system greets you: To enter your tax ID number or your Social Security number, press 1. To enter your Verizon account number, press 2.
Below are some clips we've found from Verizon Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Welcome to Verizon. I'm the Verizon assistant. To better assist you, we'll need to get some information from you in order to locate your Verizon Wireless account.
So let's get started.
To enter your nine digit Social Security number or tax ID number, press one."
Excerpt from a call with Verizon Wireless
Sunday, October 13, 2024 9:46 PM

The first phone menu

"Welcome to Verizon. I'm the Verizon assistant. To better assist you, we'll need to get some information from you order to locate your Verizon Wireless account. So let's get started.
To enter your nine digit Social Security number or tax ID number, press one.
To enter your fifteen digit Verizon Wireless account number, press two."
Excerpt from a call with Verizon Wireless
Thursday, September 19, 2024 5:24 AM

What are the hours and when should I call?

Verizon Wireless operates the call center for this 800-852-1922 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 61 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon Wireless is Monday. The most busy day to call is Wednesday, which averages 180% more phone calls by comparison. Again, this is based on a sample of 61 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Verizon Wireless is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Verizon Wireless staffs the call center well on Monday.

Why call this Verizon Wireless number?

Below is a sample of recent calls to Verizon Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 58s , Oct 13, 2024 9:46 PM
: ""
- From a call lasting 2m 50s , Sep 19, 2024 5:24 AM

Calling this Verizon Wireless Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 10, 2023

With this phone number, it seems like Verizon really doesn't want people using the phone to get assistance. When I dialed, the automated system took forever to recognize anything I was saying. I'm not sure if it was picking up on small sounds or just running into issues, but it couldn't get a sentence out before claiming there was an error.

When I finally got through, it said that because my number was attached to a Verizon account, I needed the account PIN to move forward. After a few tries of asking, the system sent me a text with a code asking me to enter that before it would let me get to the main menu. I put the code in, and the system finally allowed me through.

At that point, I asked to check if my phone line was eligible to get an upgrade. The system said that my number was not listed as an account owner and I would need the account owner's permission before it would allow me to check anything. I chose not to involve my wife and instead asked to speak to a representative.

When I did, the system sent me a text for the virtual assistant and said I could use the link in the text, but doing so would automatically hang up the phone. Not wanting to do that, I ignored the text and waited. The system told me again that I should check my text messages for the virtual assistant, but I held another minute until I got connected to a representative.

The representative proved just as unhelpful as the automated system. When he welcomed me onto the call, he failed to understand my first name three times until I had to spell it out for him. I then asked if I was eligible for an upgrade, and he said that to even check, I would need the account owner on the line. I told him she was asleep, and he said there was nothing he could do without that. He asked if there was any way I could get her on the line, and I told him that I could wake her up but didn't want to. After a few seconds of silence, I hung up.

Overall, I was not impressed with either the system or the in-person assistance I received. The system just isn't very good; it gets confused too easily, doesn't allow for much real assistance and flat-out asked me to stop using them over another method twice. The representative was no better. I get that he was just following directions, but it seems really strange to me that a customer can't even ask questions about their account unless they're the account owner. Needing the account owner to approve changes is fine, but needing them to ask a question makes no sense.

To me, this system seemed awkward and not consumer-friendly. As an actual Verizon customer, I don't want to use it again.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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