Verizon Wireless Account Recovery Phone Number

  • Calls Verizon Wireless's Account Recovery department
  • On average, callers wait 10 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 8:35am
  • Some common reasons that visitors to GetHuman call Verizon Wireless include Cancel or Change Account, Dispute a Charge, Account Access, Lost or Broken Phone, and Device Support.
  • Get a real live human at this number: When the automated voice requests a SS# or account number, press #.
  • When you call Verizon Wireless and their automated voice system picks up, you hear: To enter your tax ID number or your Social Security number, press 1. To enter your Verizon account number, press 2.
  • This is not the most popular Verizon Wireless phone number (it's ranked #6). Most customers call 800-922-0204 for support: Click here for best option

What It's Like to Call Verizon Wireless Phone Number 800-852-1922

Nov 10, 2023

With this phone number, it seems like Verizon really doesn't want people using the phone to get assistance. When I dialed, the automated system took forever to recognize anything I was saying. I'm not sure if it was picking up on small sounds or just running into issues, but it couldn't get a sentence out before claiming there was an error.

When I finally got through, it said that because my number was attached to a Verizon account, I needed the account PIN to move forward. After a few tries of asking, the system sent me a text with a code asking me to enter that before it would let me get to the main menu. I put the code in, and the system finally allowed me through.

At that point, I asked to check if my phone line was eligible to get an upgrade. The system said that my number was not listed as an account owner and I would need the account owner's permission before it would allow me to check anything. I chose not to involve my wife and instead asked to speak to a representative.

When I did, the system sent me a text for the virtual assistant and said I could use the link in the text, but doing so would automatically hang up the phone. Not wanting to do that, I ignored the text and waited. The system told me again that I should check my text messages for the virtual assistant, but I held another minute until I got connected to a representative.

The representative proved just as unhelpful as the automated system. When he welcomed me onto the call, he failed to understand my first name three times until I had to spell it out for him. I then asked if I was eligible for an upgrade, and he said that to even check, I would need the account owner on the line. I told him she was asleep, and he said there was nothing he could do without that. He asked if there was any way I could get her on the line, and I told him that I could wake her up but didn't want to. After a few seconds of silence, I hung up.

Overall, I was not impressed with either the system or the in-person assistance I received. The system just isn't very good; it gets confused too easily, doesn't allow for much real assistance and flat-out asked me to stop using them over another method twice. The representative was no better. I get that he was just following directions, but it seems really strange to me that a customer can't even ask questions about their account unless they're the account owner. Needing the account owner to approve changes is fine, but needing them to ask a question makes no sense.

To me, this system seemed awkward and not consumer-friendly. As an actual Verizon customer, I don't want to use it again.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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Verizon Wireless Account Recovery Phone Number 800-852-1922 - Info & Statistics

Phone number to dial800-852-1922
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingAccount Recovery
Call center hours24 hours, 7 days
Best time to dial8:35am
Navigate phone maze to a humanWhen the automated voice requests a SS# or account number, press #.
Average wait10
Current wait18
Rank (among phone numbers)6
Rank (overall)9
Alternate methodsphone or chat or web or facebook or twitter
Quality of communication81%
Quality of help58%
Customer votes3,970
Best phone number800-922-0204
Information last updatedSun Feb 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Verizon Wireless's 800-852-1922 Account Recovery Number

This Verizon Wireless phone number is ranked #6 out of 7 because 179,604 Verizon Wireless customers tried our tools and information and gave us feedback after they called. The reason customers call 800-852-1922 is to reach the Verizon Wireless Account Recovery department for problems like Cancel or Change Account, Dispute a Charge, Account Access, Lost or Broken Phone, Device Support. As far as we can tell, Verizon Wireless has call center locations in New York or New Jersey or Georgia or India and you can call during their open hours 24 hours, 7 days. Verizon Wireless has 7 phone numbers and 12 different ways to get customer help. We've compiled information about 800-852-1922 and ways to call or contact Verizon Wireless with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Verizon Wireless

Calling Verizon Wireless at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-852-1922. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Verizon Wireless Account Recovery agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Verizon Wireless Once on the phone with Verizon Wireless's Account Recovery department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Verizon Wireless in General

While 800-852-1922 is Verizon Wireless's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-922-0204 is their best customer phone number overall, and we have put together a comparison of their 12 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Verizon Wireless help by calling them, is that other customers give their customer support at this number a 81% score for their communication skills and a 58% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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