Verizon Wireless Sales

Phone Number & Getting a Rep

Verizon Wireless Sales number

Toll-free·Calls Sales·See main phone number & contact info

How do I talk to a human at this Verizon Wireless number?

A:Call this number for B2B and new service

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to Verizon Wireless Sales?

A:The average hold time is 20 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday.

All Verizon Wireless customer service contact information

This is the #4 most popular Verizon Wireless phone number out of 7. Click above to go back to the main customer service number and other contact information, including Verizon Wireless email addresses, twitter handles, and live chat options.

More Verizon Wireless Customer Phone Numbers

Customer Service

Main phone number · Toll-free · Mon-Fri 8am-7pm, Sat-Sun 8am-5pm EST · Wait for the automated voice to begin, then press zero through the requests (4) for account info. You will need to verify the account info once you have a representative on the line. · Starting with the area code, say or enter the Verizon phone number you are calling about. If you are not yet a member, press pound.

Technical Support

Toll-free · 24 hours, 7 days · Select English or Spanish, then enter the phone number or hit # twice. When the next menu begins, select 1 for device help. ·

Call For New Service

Toll-free · 24 hours, 7 days · Press 1 ·

Customer Service

24 hours, 7 days · Only from a Verizon Wireless phone · Dial number from cellphone for Prepaid customer service ·

Account Recovery

Toll-free · 24 hours, 7 days · When the automated voice requests a SS# or account number, press #. · To enter your tax ID number or your Social Security number, press 1. To enter your Verizon account number, press 2.

International Customer Service

24 hours, 7 days · Calling this Verizon Wireless number should go right to a real human being · To enter your tax ID number or your Social Security number, press 1. To enter your Verizon account number, press 2.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Verizon Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Call this number for B2B and new service
Here is how our research team describes the way the Verizon Wireless phone system greets you: Sales Department - Please enter the mobile number you are calling about.
Below are some clips we've found from Verizon Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"If you don't know the mobile number, press pound. Starting with the area code, please enter the number you're calling about."
Excerpt from a call with Verizon Wireless
Wednesday, May 22, 2024 9:59 PM

They may ask you to enter information with the dial pad

"Welcome to the Verizon Wireless sales department. Please enter the mobile number you're calling about."
Excerpt from a call with Verizon Wireless
Wednesday, May 22, 2024 9:59 PM

What are the hours and when should I call?

Verizon Wireless operates the call center for this 800-526-3178 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 29,934 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon Wireless is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 29,934 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Verizon Wireless is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Verizon Wireless staffs the call center well on Wednesday.

Why call this Verizon Wireless number?

Below is a sample of recent calls to Verizon Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Canceling hot spot service: "I have a hot spot, and I'd like to cancel that, please."
- From a call lasting 5m 55s , May 22, 2024 9:59 PM

Calling this Verizon Wireless Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 10, 2023

Cell phone options and services change constantly, which is one reason a consumer might call Verizon's 800-526-3178 customer service number. As phones age, owners often want a new one with the latest features. Sometimes, customers might want to adjust their plans to get unlimited data and other perks. I called the Verizon customer service number because I wanted to know if I could get a better deal than I have with my current carrier. I was curious about how much it would cost to switch my phone to Verizon and ask about a family plan.

The automated system answered the usual greeting, welcoming me to the company's customer service line and offering a number to press for Spanish language. The system told me to enter the mobile number I was calling about and press pound (#) if I didn't know the mobile number, to press pound (#). Since I do not have a Verizon mobile number, I pressed #. The automated voice asked me to press 1 if calling about personal service. After I selected personal service, some music played briefly. The voice told me to press 1 for new service, and after doing that, it told me they may monitor the call for training, etc.

Next, I heard "Thank you for calling Verizon," followed by the name of the customer service associate. He asked my name and wanted to know what he could help with. When I asked him about switching to Verizon and if it was difficult, he replied, "That's what I'm here for." I explained why I wanted to change. He was unsure they could beat the pricing but said he thought they could "beat" the other company "service-wise." He asked me whether we wanted new phones and what phone I have now. After I shared that information, he told me what it would cost to get service and that I would need to update my phone. He suggested a phone comparable to mine that might make it easier to transfer my service.

The customer service representative was patient and positive. He was willing to answer my questions and listened to my responses to understand my desire to transfer to another mobile carrier. He convinced me that the service through his company was better, so he did a good job representing Verizon. The call ended with him telling me to let him know if I changed my mind, but he didn't repeat his name or give me a  specific number to call to reach him.

Other than listening to the initial automated voice responses, I thought this experience was positive. The customer service associate appeared to know the company's product well and was willing to find a solution that worked for me, which I appreciated. He was not pushy in trying to sell me something but told me what I needed to know to make an informed decision.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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