Verizon Wireless Customer FAQ

Top Answers & How-to Guides

What is Verizon Wireless's Phone Number?

The question we are asked most often is about how to talk to Verizon Wireless customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Switch My Verizon Wireless Account to Be Paperless?

Learn how to change your Verizon Wireless account to be paperless.

How Do I Remove a Line from My Verizon Account?

As a customer, you can remove a line from your Verizon account. You can do it by contacting customer support directly or by using the...
Ask any question you have about Verizon Wireless customer service, get an answer now.

Recent Verizon Wireless Customer Questions

Why can’t you talk directly to a person instead of chat

At Verizon Wireless, we provide several ways to get in touch with us, including the chat service. It's designed to provide quick and efficient assistance, and often faster than being on hold waiting to speak to an individual. However, you absolutely can still talk directly to a person. The link to the most up-to-date contact information is available right here on this page, if you prefer to call and talk to a customer service representative directly. This gives you the choice and flexibility to interact with us in the way you find most comfortable or convenient.
Asked Jun 6, 2024 3:00 PM

Inquire about international travel

Verizon Wireless offers International Travel Plans for both short and long-term travel. These can include talk, text and data, and are available in over 200 countries. TravelPass lets you use your domestic talk, text and data allowances while traveling outside the U.S. for a daily fee. For longer stays, a Monthly International Travel Plan may be more suitable, providing a larger allowance of minutes, text and data for a 30-day period. Availability and pricing vary depending on your device and the country you're visiting. Remember to ensure your device is set up for international usage before you travel.
Asked May 6, 2024 12:42 AM

I need to get my Verizon iPhone 13 phone unlocked

To unlock your Verizon iPhone 13, call Verizon's Customer Service team at *611 from your mobile phone. You'll need to provide information such as your account details and reason for unlocking. Generally, postpaid devices are unlocked automatically after 60 days from the purchase date or the completion of your device payment plan. Prepaid devices are usually unlocked automatically after one year of active service. However, rules can change, so it's always best to check with the customer service team about the current unlocking policy. Remember, unlocking your phone doesn't mean you're ending your service contract or device payment plan. You'll still need to fulfill any remaining obligations with Verizon Wireless.
Asked Apr 17, 2024 11:14 AM

how do i find the emei number for my phone

You can find the IMEI number of your phone in a variety of ways: 1. Dial *#06# and your IMEI number will immediately appear on the screen. 2. Check your phone settings. For iOS users, go to Settings > General > About. For Android User, go to Settings > About Phone > Status. 3. Lastly, you may also find it printed on the box of your device or on a sticker that's normally found under your phone's battery (please note that removing your phone's battery might not be possible for all phone models). Remember, it's important not to share your IMEI number publicly as it's unique to your phone.
Asked Mar 16, 2024 2:11 AM

My zipcode on my verizon account is wrong

If your zip code on your Verizon Wireless account is incorrect, you can easily correct it by first logging into your Verizon account. Once you are logged in, navigate to your account settings. There, you should be able to find and change your postal information including your zip code. Be sure to save any changes before exiting out. Keep in mind that for security reasons, Verizon might confirm these alterations through an email or text confirmation message. Ensure that you double-check your zip code before confirming your changes.
Asked Mar 13, 2024 5:14 PM

Help me with my Verizon Wireless customer service issue

Customer Service

How Do I Find My Verizon Wireless Phone's Sim Code?

Whether switching devices or moving your device to a new Verizon Wireless plan, you need to know where to locate the SIM code to make...

How Do I Reach a Customer Service Rep from Verizon Wireless?

Verizon makes it easy for customers to reach out and get their questions and concerns addressed. They have the option of visiting a...

How Do I Report a Problem with My Verizon Wireless / Mobile Phone?

If you have any problem with your Verizon wireless mobile phone, you should contact the customer service team, who will help resolve...

How Do I Report a Problem with My Verizon Wireless Internet Service?

Reporting a problem with your Verizon Wireless Internet service does not need to be difficult. You can do it by contacting the tech...

How Do I Report a Problem with My Verizon Wireless Landline?

Verizon Wireless landlines may develop some issues with time. Not to worry, though. GetHuman provided simple guidelines to report Verizon...

How Do I Report a Problem with My Verizon Wireless Mobile Phone?

Wireless service concerns can be reported to Verizon through a variety of ways, but it's always necessary to troubleshoot the issue...

How Do I Get in Touch with Verizon Wireless Corporate Office About a Legal Matter?

Obtaining legal assistance from Verizon is quite easy. All you need to do is visit the company website and access the chat with us...

How Do I Report a Verizon Wireless Service Outage?

A Verizon Wireless service outage in your area may be caused by bad weather or a scheduled repair. You should check the Verizon Wireless...

How Do I Dispute Charges on My Verizon Wireless Bill?

Your Verizon Wireless bill can have unwarranted charges. There are many reasons for a higher than normal bill. To dispute charges on...

How Do I Report My Phone Lost or Broken to Verizon Wireless?

If you lost or broke your device, you can report it to Verizon Wireless and get a solution with these helpful tips.

How Do I Dispute a Charge with Verizon Wireless?

Like in other big companies, trying to get your issue heard and taken seriously can be very frustrating. Below are some helpful tips...

Billing and Payments

How Do I Make My Verizon Phone Prepaid?

If you want to get Verizon's prepaid service, you can do so in just a little more than 15 minutes. The setup procedure is different...

How Do I Change My Payment Date with Verizon Wireless?

If you're looking for a way to change your payment date, Verizon Wireless has you covered. Just go online, sign in to your account,...

How Do I Get an Extension on My Verizon Bill?

Many reasons can result in the late payment of your Verizon bills. If the due date catches you flat-footed with Verizon, there is no...

How Do I Set Up Autopay for My Verizon Wireless Bill?

Setting up autopay with your Verizon Wireless account is pretty easy. You can use the app or enroll via the website and you can use...

How Do I Switch My Verizon Wireless Account to Be Paperless?

Learn how to change your Verizon Wireless account to be paperless.

How Do I Set Up Autopay for My Verizon Bill?

Verizon Wireless has user-friendly and easy-to-use platforms that enable customers to customize their service experiences as well as...

How Do I Remove a Line from My Verizon Account?

As a customer, you can remove a line from your Verizon account. You can do it by contacting customer support directly or by using the...

How Do I Make a Payment Arrangement with Verizon Wireless?

If you have missed a payment for your Verizon Wireless account. Making a payment arrangement will allow your devices to continue to...

How Do I Move My Verizon Wireless Service to a New Address?

You can comfortably change the address for your Verizon Wireless service provided that the new address is an area of coverage by Verizon....

How Do I Downgrade My Verizon Wireless Package?

A Verizon Wireless package downgrade can be done through the My Verizon website or mobile application. The processes are slightly different...

Plans and Upgrades

How Do I Upgrade My Verizon Wireless Plan?

If you are looking to upgrade your Verizon Wireless plan, several options are available. You can call customer service, visit a Verizon...

What Questions Should I Ask Verizon Wireless When Shopping for a Cellphone Provider?

This article lists questions to ask Verizon Wireless when shopping for cellphone plan. The article has four sections of questions:...

How Do I Switch My Cellphone Provider to Verizon Wireless?

Switching to a new wireless service provider doesn't have to be stressful. First, know the device you want and then pick your new plan....

How Do I Get Verizon Wireless to Lower My Monthly Rate?

Verizon Wireless is known for its networks, but the price often wards off potential customers. Believe it or not, there is a solution....

What Are the Best Cellphone Providers According to Acsi?

Consumers in the United States are generally satisfied with the level of cellphone service they receive, though there can be some considerable...

How Do I Know When I'm Eligible for an Upgrade with Verizon Wireless?

If you would like to know if you're eligible for an upgrade to either your mobile phone plan or your mobile phone itself, you can log...

How Can I Lower or Monitor My Verizon Wireless Bill?

You can get out of paying My Verizon Wireless bill by transferring your account to someone else, switching to another service provider,...

How and When Can I Upgrade My Verizon Wireless Phone?

Upgrading your Verizon phone has been simplified. You may upgrade your phone or switch upgrade eligibility with someone else depending...

Activation and Setup

How Do I Activate My Verizon Wireless Phone?

You can use your Verizon home phone to receive and make Verizon wireless network calls. It is quite easy to activate your Verizon wireless...

Equipment and Devices

How Do I Return Verizon Wireless Equipment After I've Canceled?

As a user, you can return Verizon Wireless equipment after canceling the service by following the steps given above. Ensure you return...

How Do I Transfer My Verizon Wireless Account to Another Carrier?

You will need to pay off your phone with Verizon Wireless and pay an early termination fee if you are canceling early. If you own a...

How Do I Update Information in My Verizon Wireless Account?

If you have recently had a change in such things as your billing address or email address, you need to update this information on your...

How Do I Get Support for My Device from Verizon Wireless?

Follow these helpful tips to get help from Verizons comprehensive support page.

How Do I Recover a Lost Password or Pin for My Verizon Wireless Account?

As always, forgetting one part of your log in information is a bit frustrating and inconvenient. Verizon makes it easier by asking...

How Do I Recover My Verizon Wireless Account?

Account recovery includes regaining control of your account. which you can easily do with these helpful tips.

How Do I Replace a Lost or Stolen Verizon Wireless Phone?

This article explains the steps to take if your Verizon Wireless phone has been lost or stolen, and you require a replacement device....

Service Interruptions

How Do I Check If There's a Verizon Wireless Internet or Cell Service Outage?

Keep reading to find out how you can confirm if Verizon Wireless is experiencing an internet or cell service outage.

How Do I Fix a Broken Verizon Wireless Phone If I Have Insurance?

Find out how to file a broken phone claim with Verizon Wireless's phone insurance company, Asurion, for damaged or defective phones....

How Do I Check If Verizon Wireless Business Is Available at My Work Address?

Curious about Verizon Wireless business availability at your work address? The network is stellar and Verizon has the largest service...

How Do I Cancel My Verizon Wireless Service?

How you cancel your Verizon Wireless service depends on the type of contact you have. read these helpful tips for asssistance.
FAQ Table of Contents

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