In a nutshell: If you use Verizon Wireless and want to cancel your service, you might not know where to start. You can try handling it on your own or contact a customer service representative. The information below will guide you through the process.
If you use Verizon Wireless and want to cancel your service, you might not know where to start. You can try handling it on your own or contact a customer service representative. The information below will guide you through the process.
Visit the Verizon website.
Find the Verizon menu on the homepage. You'll recognize it by the three stacked horizontal lines in the upper-right corner of the website.
Click on the three stacked horizontal lines in the upper-right corner of the Verizon website to expand the menu.
Browse the Verizon menu until you see the "Support" link. It's above "Stores" and directly below "Contact us."
Click on the "Support" link in the menu. This will take you to the "Verizon Support" page.
Find the search line on the "Verizon Support" page. It's directly below "Find the right resources and discover more about your devices and services."
Click on the search line, which says "How can we help you?" and has a magnifying glass icon on the far end. This causes your phone's keyboard to appear.
After clicking on the search line, type "cancellation" and press the search button on your phone's keyboard.
Scroll down to browse the search results and find the most relevant one for canceling your Verizon Wireless service. Look for the one that says "How to disconnect a mobile line or close your mobile phone account Verizon Support."
Click on the "How to disconnect a mobile line or close your mobile phone account Verizon Support" link. This takes you to the "How to disconnect a mobile line or close your mobile phone account" page.
On the "How to disconnect a mobile line or close your mobile phone account" page, you'll see an AI-generated summary under "Account closure details." Read this information.
The AI-generated information includes two links. Decide between "Disconnect a line without moving it to another carrier and keep your Verizon account open" and "Close your Verizon account without moving any lines or services to another carrier." Click on the one that pertains to your situation.
Clicking on either link will take you to the section of the same name. Read the provided information. Move on to Step 14 if you need further assistance.
It's a good idea to reach out to Verizon customer support. A knowledgeable representative can assist you with the cancellation process.
Contacting Verizon customer support can be your best option if you want to cancel your Verizon Wireless service. They can answer your questions and provide information about your specific account.
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