How Do I Report a Verizon Wireless Service Outage?

How Do I Report a Verizon Wireless Service Outage?

Verizon Wireless is an American Telecommunications company that deals in wireless products and services. The company has over 100 million subscribers making it one of the largest Telecom companies in the US.

Verizon Wireless service coverage extends across the entire country even the most remote parts. However, Verizon Wireless service outages can happen even in the largest of cities.

The interactive Verizon Wireless service coverage map is the best tool to use whenever you are experiencing a service outage. You should check the map whenever you are having issues with receiving and making phone calls, internet connections, apps, file transfers, messaging and installing or activating your device.

How to Check Verizon Wireless Service Outage Map

You can check if Verizon Wireless Service is currently present in your location through the following steps:

1. Launch your web browser
2. Search for the Verizon Wireless service coverage map
3. Open the map and scroll until you see your current location. If the map does not open, click ‘Expand Interactive Map'
4. Input your address in the ‘Search Coverage Map' field. You will also be required to input your city, state and zip code
5. Click or tap the magnifying glass icon
6. You can alter the type of coverage for which you are probing by clicking the Menu (3-line) symbol located to the left of the ‘Search Coverage Map' field.

It is important to know that your device has a number of service indicators which you can obtain on the Verizon Wireless website. Such indicators are typically words or symbols whose meaning you can refer to the table on the website to understand.

If the map states that there is coverage in your area but there clearly isn't, you should report it. You can only do so by reaching out to Verizon Wireless customer support.

You can report a Verizon Wireless service outage through the following avenues:

Phone

Verizon Wireless customer service has several phone numbers through which their customers can report service outages. These numbers include numbers for different types of customers.

Calling the appropriate phone number is the fastest ways to contact Verizon Wireless customer service. If you prefer voice interactions with other people and can withstand the wait time, use this option.

You can retrieve all the Verizon Wireless phone numbers on GetHuman.

Live Chat

Live chatting is another quick and effective manner to contact Verizon Wireless customer service directly. On the other hand, you may wait patiently before you receive a reply to your chat request.

The live chat's main advantage is the speed of response as chats happen in real time. However, your typing speed will also affect the speed of this avenue.

Once you select the chat, you will choose your service, choose your query which is to report a service outage and then start the chat.

To get information about when the live chat facility is available and when is the best time to initiate a chat, visit GetHuman.

Help Desk

You can also utilize Verizon Wireless' online help desk to report a service outage in your location. The help desk also includes Verizon Wireless' social media pages the most popular among them being Twitter and Facebook.

Social media presents an amazing opportunity for Verizon Wireless customers to report a service outage though you will need to use another network to do so. Facebook's Messenger makes is the best avenue in this regard.

Fortunate customers can get an instant response from one of Verizon Wireless' social media agents. However, you typically have to wait a while for a response due to the vast volume of requests.

You can retrieve the link to the help desk to GetHuman.