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AT&T Customer FAQ

Top Answers & How-to Guides

What is AT&T's Phone Number?

The question we are asked most often is about how to talk to AT&T customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Remove a Line from My AT&T Account?

When you need to remove a line from your AT&T account, you can do so in person or over the phone with an AT&T customer service representative....

How Do I Merge Multiple Accounts at AT&T?

AT&T is a powerhouse when it comes to the types of wireless and phone service it offers, but it won't take an act of Congress to merge...
Ask any question you have about AT&T customer service, get an answer now.

Recent AT&T Customer Questions

How to get international calling to work while traveling in Peru

Before traveling, it's important to set up international services with AT&T to ensure that you're able to call from Peru. You can do this through your account by adding an international day pass or a passport plan that suits your needs. Make sure your phone's roaming feature is also turned on in your device's settings. However, charges can apply, so it's crucial to understand the costs involved. Upon reaching Peru, you can dial +1, followed by the area code and the number you wish to call. Remember, international charges will apply as per your chosen plan.
Asked Apr 14, 2024 11:19 PM

Max Service can’t be verified. Streaming does not work. When I try to verify my Max account with the ATT login. I get an error message.

We're sorry to hear you're having trouble with your AT&T account for Max Service streaming. It's crucial to note that your Max Service account is different from your regular AT&T account. Ensure you've activated your Max Service and you're using correct login credentials for it. If you're certain the credentials are correct and still experiencing the same issue, you may want to reset your Max Service password. If the error persists, it may be a temporary system issue. Try to log in again after waiting for a while. However, ensure that your ATT account is in good standing as sometimes, a lapsed payment can affect all associated services.
Asked Apr 7, 2024 3:57 PM

fiber installation damaged my water line. How do I recover repair costs

If AT&T is responsible for the damage to your water line during the installation of Fiber, you should immediately notify them. Contact their customer service and provide them all the necessary details about your situation. They will guide you through the process to evaluate the situation and should handle the damage responsibly. Make sure you keep the documentation of all additional costs related to fixing the water line, because depending on the circumstances, they might cover those costs. File a claim and follow their instructions to potentially receive reimbursement for the repair costs. We're sorry for the inconvenience and appreciate your understanding.
Asked Apr 5, 2024 5:48 PM

Remove a landline customer from a 2 person account

In order to remove a landline customer from a 2-person account, account's primary holder must contact AT&T directly to make these changes. They can do this by calling AT&T's customer service number. They need to provide the necessary details to verify the account and request the removal of the additional line. Remember that any changes to the account may potentially affect the billing, services, or any discounts linked to the account. The customer service representative will provide all the necessary details and guide through the process.
Asked Mar 8, 2024 12:28 AM

How do I cancel my internet and U-verse services?

To cancel AT&T internet and U-verse services, you need to contact AT&T's customer service. Their representatives specialize in cancellations and can guide you through the process. Note that if you're within a contract, cancellation fees may apply. For Internet, it typically doesn't have a cancellation fee unless you're in a bundle package. For U-verse, the Early Termination Fee is prorated, reducing the fee by $15 for each full month remaining on your Agreement. Be sure to return any rented equipment to avoid additional charges. We recommend calling during business hours for a more immediate response, and to be patient as wait times can often be long.
Asked Mar 6, 2024 2:51 PM

Help me with my AT&T customer service issue

Forwarding and Activation

How Do I Forward My Landline Phone to My AT&T Cell Phone?

If you have a landline at home or the office, you don't have to miss calls when you are not there. You can forward the calls to your...

How Do I Activate My New Phone with AT&T?

If you have purchased a new AT&T phone online or in the store, you can check your phone upon delivery to see if it has already been...

How Do I Switch My Phone to AT&T?

Whether you are looking for a better deal, better coverage, or you are moving to an area your current carrier doesn't cover, you've...

Billing and Payment

How Do I Enroll in Autopay on AT&T?

As an AT&T customer, setting up autopay is the quickest, easiest way to make sure your monthly bill is paid on time. You can schedule...

How Can I Pay My AT&T Bill Online?

AT&T accepts payments from a variety of banks and payment services. In addition to getting checks by mail, they also accept Bill Pay...

How Do I Cancel Call Forwarding with AT&T?

When you cannot be near your cellphone or landline, you can forward your calls to another number. After you return, deactivating call...

How Do I Make a Payment Arrangement with AT&T?

AT&T offers customers the option to reschedule payments if they are having difficulty making a payment by the scheduled due date. However,...

How Do I Set Up Autopay for My AT&T Bill?

Setting up autopay on AT&T allows for automatic monthly bill payments, eliminating the need to remember due dates and make manual payments....

Unlocking and PUK Code

How Do I Unlock My AT&T Sim Card?

Unlocking your AT&T SIM card is a simple process. Once you submit your unlock request, AT&T will email you instructions and your unlock...

What Do I Do If My AT&T Sim Card Is Locked and I Now Need a Puk Code?

Don't worry if you are having trouble with your locked SIM card. There are several ways to get the code and unlock your SIM card. The...

Plan and Rate Changes

How Can I Change My AT&T Plan?

It can be challenging making changes to your plan or switching cellphone providers. Follow the right guide for how you can easily change...

How Do I Get AT&T to Lower My Monthly Rate?

If you need to get AT&T to lower your monthly rate, there are a few things you can try. You could switch to a fiber optic plan, or...

How Do I Downgrade My AT&T Package?

AT&T customers who want to pay lower prices for mobile phone services can downgrade their package without spending money on additional...

Order Tracking and Warranty

How Do I Check My AT&T Warranty?

If you purchase a warranty on just about any device at the time of purchase, it will cover repairs for a certain amount of time. You'll...

How Do I Track My AT&T Order?

If your AT&T order is late, you can easily track it to get an idea of what is going on with it. You can do so online by logging onto...

Account Management

How Do I Remove a Line from My AT&T Account?

When you need to remove a line from your AT&T account, you can do so in person or over the phone with an AT&T customer service representative....

How Do I Merge Multiple Accounts at AT&T?

AT&T is a powerhouse when it comes to the types of wireless and phone service it offers, but it won't take an act of Congress to merge...

How Do I Access My AT&T Account?

AT&T customers can easily track and manage their accounts online via the app, through the website, or by simply calling AT&T customer...

How Do I Update Information in My AT&T Account?

Updating your AT&T account is a fairly easy process. It can be accomplished both online and by calling customer service. Customer service...

How Do I Add Other People to My AT&T Account?

Adding people to your AT&T account allows them to use specific features and receive benefits at a lower cost. However, if your service...

How Do I Change Primary Contact for My AT&T Account?

To change the primary contact for your AT&T account, begin by logging into your account on the AT&T website. Navigate to the "Account...

Device Issues and Upgrades

What Do I Do If Someone Stole My AT&T Phone?

If you are an AT&T customer, and you discover someone has stolen your phone, it can be a stressful time. Take immediate action to lock...

How Can I Track a Lost or Stolen AT&T Phone?

Losing or misplacing your phone can be distressing, but there are ways to locate your AT&T phone effectively. First, report the loss...

How and When Can I Upgrade My AT&T Phone?

Customers who want to upgrade their AT&T wireless phones must assess their eligibility and pay off any outstanding balances. There...

Internet and Availability

Is AT&T Internet Service Any Good?

If you are considering AT&T as an internet service provider, you may be wondering if the company is a good choice for you. It has a...

What Questions Should I Ask AT&T When Shopping for an Internet Provider?

This article lists important questions to ask AT&T customer service when shopping for internet services. It outlines things you can...

Does AT&T Have the Best Customer Satisfaction for Internet Service?

AT&T's customer satisfaction rate is a good indication of how well you might be satisfied with AT&T as your internet service provider....

How Do I Switch My Internet Provider to AT&T?

This article outlines the steps needed to switch ISP from your current provider to AT&T. The article outlines the steps to take prior...

How Do I Check If AT&T Service Is Available in My Area?

To check AT&T service availability in your area, visit their website and enter your address details. If you don't get the search results...

How Do I Check If AT&T Is Available in My Work Address?

To confirm the availability of AT&T services for your business, start by visiting the AT&T Business website and entering your work...

How do I check for an AT&T service in my area?

Having trouble with your AT&T service? There are many ways to check for an outage in your area. Here's the easiest and fastest ways...

Technical Support

How Do I Recover My AT&T Password?

This article outlines the steps needed to recover or reset your AT&T password. By following these steps, you will be able to access...

How Do I Fix a Broken AT&T Phone If I Have Insurance?

AT&T will repair new, AT&T Certified Restored, and various other devices. As a result of AT&T's flexible device repair plan, customers...

How Do I Recover a Lost Password or Pin for My AT&T Account?

If you forget your AT&T password or PIN, you can recover it by visiting the AT&T Sign-In Help Page and following these steps: choose...

How Do I Get Device Support from AT&T?

There are multiple ways to get device support through AT&T. Read these tips for help in getting support.

Legal Matters and Disputes

How Do I Get in Touch with AT&T Corporate Office About a Legal Matter?

AT&T is a major corporation but that doesn't make them untouchable. If you have a dispute and wish to get in touch with AT&T's corporate...

How do I dispute a charge with AT&T?

If you have unauthorized charges on your AT&T account or have been billed twice, follow these steps to dispute the charge. Contact...

Service Outages

How Do I Report an AT&T Service Outage?

If you are an AT&T customer experiencing a service outage, there are several steps you must follow to report it effectively. First,...

How Do I Check If There's an AT&T Internet or Cell Service Outage?

Service outages are a common occurrence for internet and mobile devices, affecting phone communication and internet access. AT&T provides...

How Do I Report a Problem with My AT&T Landline?

If you are experiencing issues with your AT&T landline, there is a simple process to report and resolve the problem. First, create...

How Do I Report a Problem with My AT&T Internet Service?

To effectively report a problem with your AT&T internet service, you should first identify the issue you're experiencing. Then, visit...

Cancellation and Returns

How Much Does It Cost to Cancel My AT&T Plan?

For most people, canceling an AT&T plan will involve some charges. We've outlined all the information for how you can find out what...

How Do I Return AT&T Equipment After I've Canceled?

When canceling your AT&T service, you must return the equipment you leased to avoid charges. Gather all equipment, verify eligibility,...

How Do I Replace a Lost or Stolen AT&T Phone?

AT&T offers customers the opportunity to replace their lost or stolen wireless devices by following specific guidelines. Existing customers...

How Do I Cancel My Service with AT&T?

Here are many reasons why you would want to cancel your AT&T service. However, there are certain things you should know before stating...
FAQ Table of Contents

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Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
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