Does AT&T Have the Best Customer Satisfaction for Internet Service?
AT&T's customer satisfaction rate is a good indication of how well you might be satisfied with AT&T as your internet service provider. It has received top customer satisfaction ratings from both J.D. Power and the Better Business Bureau. The American Consumer Satisfaction Index has given it an above average rating.
If you are trying to find a good internet service provider and if you are considering AT&T as one of your options, you are probably wondering about its customer satisfaction level. That is, after all, a good indication of how satisfied you would be as a customer. Read on to learn the results of some of the top customer satisfaction studies for AT&T.
AT&T's J.D. Power Rating
The J.D. Power Internet Service Provider Satisfaction Study in 2020 gave AT&T internet its highest rating in all of the regions the company serves. This indicates a very low volume of customer complaints relative to comparable internet service providers.
AT&T's American Consumer Satisfaction Index Rating
The company has also received a high rating from the American Consumer Satisfaction Index. The ACSI gave AT&T a score of 68 out of 100. This is a little better than the 65 out of 100 score that is the average for the industry.
AT&T's Better Business Bureau Rating
AT&T has been given an A+ rating by the Better Business Bureau, which is its highest rating. This indicates, among other things, a relatively low number of customer complaints.
AT&T‘s HighSpeedInternet.com Rating
HighSpeedInternet.com keeps track of customer satisfaction for internet service providers. It has given AT&T a score of 2.5 out of 5.
The Takeaway
AT&T has middling to superb ratings for customer satisfaction. Most ratings are far above average, and some of them are rated at the top for internet service providers. The company may not literally have the best customer satisfaction rating, but it clearly has one of the best ratings, overall.
Contacting AT&T
If you need to ask AT&T any questions, you can contact one of its customer service representatives. The company has phone, help desk and email options.
Further questions?
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