Does T-Mobile Have the Best Customer Satisfaction for Cellphone Service?

You can tell a lot from a company by looking at the customer service, and T-Mobile is one company that does more than have its excellence in writing. It's been consistently honored by the best organizations and businesses. It's also clear that this recognition has been earned the old-fashioned way, by hard work and dedication. Employees and customers alike are treated like they matter.

When you're looking for a good cell phone company to do business with, you don't look at just their plans and bargains. You also need to check how the company's customer service holds up when there are problems. This guide will talk about T-Mobile and if the customer service it provides is all it's cracked up to be.

Awards and Recognition

If you were to visit the website, you'd be bombarded by the latest deals, but if you click on the "Why T-Mobile" tab, scroll down until you see the words "Customer Crazed, Employee Committed" and then click on the pink link below, you'll be taken to the awards page. You'll see that this company has excellence written all over it. J.D. Power has recognized T-Mobile 17 years in a row for their number one customer service spot, and that's not all. T-Mobile has ranked number one consistently in the categories of best wireless full-service customer care, even starting with being the best at non-contract full-service purchase experience. You'll see names like FICO, Newsweek, Forbes, Fortune and Glassdoor.

The best part is that T-Mobile has balanced itself by also being good to its workforce and is ranked highly when it comes to diversity, especially disability inclusion, women in the workforce and welcoming the United States military. It even earned a 100% score on Human Rights Campaign Corporate Equality Index.

You know that this company pushes itself to do better and be better. It practices what it preaches. There are many outreach programs and basic goals that leave no one behind. T-Mobile does its best serving the military and their families, communities through youth outreach programs and disaster relief. The company has been recognized as one of the most ethical with its dedication to renewable energy and its fair business practices.

The Verdict

Does T-Mobile have the highest rating in customer service? The answer is a resounding yes and then some. If you do business with T-Mobile, you're getting a company that stands by its word and has the recognition to prove it. J.D. Power, FICO, Newsweek and Forbes, plus more than a dozen other organizations. If you're still unsure, feel free to call T-Mobile's award-winning customer service team here and find out for yourself.

Keywords: What is T-Mobile's customer satisfaction like, Is T-Mobile number 1 in customer service

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Does T-Mobile Have the Best Customer Satisfaction for Cellphone Service?

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What is T-Mobile's customer satisfaction like
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