Does Simple Mobile Have the Best Customer Satisfaction for Cellphone Service?

Simple Mobile, a strictly pre-paid cellphone service plan, is a rapidly growing option for people looking to break away from contract plans and take more control of their monthly cellphone bill. But how does Simple Mobile measure up in customer satisfaction? What features do customers like the most, and what do they dislike? You can contact a Simple Mobile customer service representative here, and you can read below to find out what customers feel are the best and worst Simple Mobile has to offer.

The Good

• Simple Mobile is a pay-as-you-go plan. Therefore, customers love not having to deal with a contract and all that goes with a contract plan. Switching plans is easy and can be tailored to each month's anticipated needs rather than loaded with services you may not use in a given time period. Also, no contract means no early termination fees if you decide to switch.
• Simple Mobile offers cellphone service on T-Mobile's network, increasing its coverage area across the nation.
• Simple Mobile offers cellphone plans that have unlimited data at a cheaper rate than contract plans. It also offers a wide array of plans that can meet various cellphone needs.
• Customers love the international texting feature on Simple Mobile plans which allows them to text family and friends in Mexico, China, India, and Canada as part of their cellphone plan. For countries not included automatically, Simple Mobile allows for the addition of Global Calling Plans starting at $10 per month.
• Simple Mobile works on the newest smartphones and has a lease program so customers can purchase a smartphone without a huge upfront payment. Also, customers can bring their own device to their new Simple Mobile plan.

The Bad

• The lower cost Simple Mobile plans do have data caps and slow data speeds are the biggest complaint customers have regarding its cellphone service. As with other plans that have a cheaper price, there's limited highspeed data and data throttling.
• Simple Mobile doesn't have storefront retailers, so SIM cards have to be mailed to the customer.
• Customers report a greater number of connectivity issues with Simple Mobile than with other plans.
• Troubleshooting on devices and plans is also a major customer complaint with customers noting that issues are not resolved quickly and usually involve more than one customer service representative.
• Coverage in more rural areas is not as good as with other prepaid cellphone providers.

The Bottom Line

Simple Mobile has a number of pros and cons, but overall its customer satisfaction rating is not the greatest when it comes to pre-paid cellphone service. The biggest plus is the number of plans that require no contract. The biggest minus is data throttling that creates issues once data thresholds have been reached. To contact a Simple Mobile customer service representative, click here to get more information and see if Simple Mobile is right for you.