How Do I Report a Simple Mobile Service Outage?

How Do I Report a Simple Mobile Service Outage?

Simple Mobile is a government sponsored cell service provider. Customers have to be eligible to participate in the government sponsored program.

Simple mobile offers its customers with call and internet services. Customers can enjoy no contract plans and enjoy unlimited internet services.

A Simple Mobile customer is heavily reliant on the network. The case can be even more dire if the customer relies on the network to earn a living. However, Simple service outages should be expected from time to time.

Whenever there is a Simple mobile service outage, you may notice certain things in addition to the lack of a signal such as problems paying bills or deactivating your phone.

Simple Mobile service outages are caused by many factors. Natural disasters such as storms and earthquakes are a common cause of service outages. Simple Mobile can also shut off the service to a certain area if there is maintenance to be done at a certain location.

If you notice that the service is not functioning as usual you should try the following troubleshooting processes:

Troubleshooting

Turn off your device immediately you notice service interruptions and then wait a few seconds then turn it on again. You can also try removing your SIM card from your device and then putting it in another device.

If you can receive Simple Mobile service in another device, then the problem is your device and not Simple Mobile's service outage. If you have friends or family members who are also on the Simple Mobile network, you should check their devices and see whether they are receiving service on their devices.

If troubleshooting efforts do not yield results, you should try checking a service coverage map:

Check a Coverage Map

You should check service coverage maps online to see if the service is available in your zip code. There are may sites online that offer real time updates on service coverages for all local networks.

You should check websites such as downdetector.com or Outage.Report and check the service outage reports for Simple Mobile. You should check how long the service outage has been happening. Check several outage maps for more accuracy.

You should also see how many reports have been made about the outage affecting your area. When you report the outage you will be helping the resolution of the issue.

To report a service outage to Simple mobile, you will have to contact customer service directly. You have several options as far as reporting a Simple Mobile service outage is concerned.

Phone

You should call Simple mobile when you confirm that there is indeed a service outage in your location. Calling customer service is the most effective way to make such a report because it is not only fast but the voice on the other end of the line will be a live customer service agent ensuring the message will be received.

You should have your Simple Mobile account details before you make the call so that your report can be conclusive. You can retrieve the Simple Mobile phone number by visiting GetHuman.

Email

You can also send Simple Mobile customer service an email to file a report about a service outage. An email presents the opportunity to write a detailed report which increases the chances of resolution.

Simple Mobile email support is always available but do not expect an urgent response. The Simple Mobile customer service email can be retrieved from GetHuman.

Help Desk

Your final alternative to report a Simple Mobile service outage is their online help desk. The help desk also includes their social media pages for those who prefer it.

Filing a report through the help desk is not as effective as other channels hence it should only be used as a last resort.

You can get the help desk's address from GetHuman.