How Do I Dispute Charges on My Simple Mobile Bill?
In a nutshell: If you get your phone service through Simple Mobile, then you are enjoying that service without really paying much of anything at all for it. So the appearance on your bill of charges that are much higher than they should be, or for purchases that you didn't make, probably has you rather shocked. You should figure out what is going on and how to take care of the problem as quickly as possible, so you can get the charge removed or reduced, and so no other improper charges are made.
Introduction
If you get your phone service through Simple Mobile, then you are enjoying that service without really paying much of anything at all for it. So the appearance on your bill of charges that are much higher than they should be, or for purchases that you didn't make, probably has you rather shocked. You should figure out what is going on and how to take care of the problem as quickly as possible, so you can get the charge removed or reduced, and so no other improper charges are made.
Go to the Simple Mobile home page.
Simple Mobile home page
Click on the "My Account" icon on the right side of nav bar near the top of the screen to log into your Simple Mobile account.
Go to your Activity page and locate the erroneous transaction.
Copy the transaction number, amount, date, and every other piece of information you can see concerning the transaction.
You will need this information with you when you dispute the charge.
Find any documentation you can locate that supports why this charge was not made by you, or why it is higher than it should be.
Call a Simple Mobile customer service representative and tell them about the problem with the transaction and ask for help resolving the problem.
Simple Mobile customer support
Make sure you write down the name of the representative you talk to and the time of the call, in case you need them for future reference.
The issue may not be resolved during the call itself. That depends entirely on what the problem actually is. However, if it isn't something that can be fixed immediately, Simple Mobile will begin investigating the matter once you've made the call. Once they do, you just have to wait until they finish the investigation. There is no easy way to anticipate how long it will take.
If bringing the matter to Simple Mobile's attention does not resolve the problem, continue with the next step.
Contact your bank or whatever other institute issued the card that was improperly charged, and tell them that you want to initiate a chargeback dispute with Simple Mobile.
There will probably be forms you need to fill out, and you should have all the information you can concerning the transaction with you. Once you begin the chargeback dispute, the bank will begin an investigation of its own. Once it reaches a conclusion, it will let you know. If it finds in your favor, it should remove the charge for you.
If you are not satisfied with the outcome of this investigation either, continue with the next step.
Go to the FCC's phone issue complaint page.
FCC phone issue complaint page
The FCC is a branch of the federal government that oversees issues related to phones. It has the power to investigate fraudulent and erroneous charges.
Click on the "Start your complaint with the FCC" link.
Follow the prompts to finish making your complaint.
Once you finish filing the complaint, the FCC will begin its own investigation and contact you once it has made a determination.
Conclusion
You can call at any time to inquire about how the investigation is going, or to inform them about new findings. The customer service center is open from 8:00 am to 11:45 pm EST from Monday to Sunday.
Further questions?
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