How Do I Update Information in My Simple Mobile Account?

How Do I Update Information in My Simple Mobile Account?

Simple Mobile customers can update the information on their Simple Mobile Accounts from the app or by contacting Simple Mobile customer care.

You can update the following information in your Simple Mobile account;

• Billing name
• Billing addresses
• Phone number
• Email address

How Do I Update My Billing Name in My Simple Mobile Account?

Unlike other personal and account information, you cannot update your billing name or username by yourself from the account. You must contact Simple Mobile customer care to help you with the name change.

Also, you can visit your nearest Simple Mobile store for assistance on the same.

This process may require you to have supporting documents to facilitate the update of the billing name in the Simple Mobile account.

How Do I Update My Billing Addresses in My Simple Mobile Account?

Follow the steps below to update your billing addresses in your Simple Mobile account;

1. Start the Simple Mobile app to access your account.
2. Tap on the menu icon.
3. Scroll down to the tab labeled Your Account.
4. From the drop-down menu, select the option of Home Address. You have two choices; the billing address and the service address.
5. Click on the type of address you wish to update and enter the new address.
6. To proceed with the process, Simple Mobile requires you to verify the address against a USPS address database.
7. Click on Submit to complete the update.

How Do I Update My Phone Number in My Simple Mobile Account?

Follow the following steps to update your phone number in your Simple Mobile account;

1. Launch the Simple Mobile app.
2. Open the menu by swiping the screen.
3. Click on the tab labeled Your Account.
4. Tap on the phone number you wish to change.
5. Clear and enter the new number. You will have to confirm authorization by filling in the security code sent to your old phone number to proceed.
6. Save the updated information at the bottom of the page.

It is important to note that when changing your phone number, the old phone number must be active to receive the security code. This is because it is the number that is recognized by Simple Mobile.

In the case that the registered phone number is not available or within reach, you can contact Simple Mobile customer care for guidance.

How Do I Update Email Address in My Simple Mobile Account?

Follow the following steps to update your email address in your Simple Mobile account.

1. Sign in to your account from the Simple Mobile app.
2. Tap on the icon labeled Menu and select the Your Account button from the menu.
3. From the list of options that appears, click on the email address.
4. Clear the old email address and input your new address. Simple Mobile sends a security code to your registered phone number to confirm the changes. Enter the code in the space provided.
5. Confirm and save the changes.

Just like when updating your phone number, the phone number registered under your account is essential to confirm the changes in the email address.

In case your old phone number is no longer accessible, contact Simple Mobile customer care for further assistance.