In a nutshell: At Simple Mobile, your service automatically ends on your service end date if you choose not to renew it. If you don’t want to continue using the service, don’t sign up for another plan. However, if you have Auto Pay enabled, the system will automatically purchase a renewal plan. In this case, you’ll need to contact Simple Mobile to cancel your service. If you’ve decided to discontinue your Simple Mobile service, continue reading for steps on how to contact the company for service cancellation and how to use the Text Helpline.
At Simple Mobile, your service automatically ends on your service end date if you choose not to renew it. If you don’t want to continue using the service, don’t sign up for another plan. However, if you have Auto Pay enabled, the system will automatically purchase a renewal plan. In this case, you’ll need to contact Simple Mobile to cancel your service. If you’ve decided to discontinue your Simple Mobile service, continue reading for steps on how to contact the company for service cancellation and how to use the Text Helpline.
With Auto Pay, your service will automatically renew 72 hours before your service end date. The good news is that you can cancel it at any time. Canceling Auto Pay is easy: just text "UNENROLL" to 611611 and follow the prompts. Once canceled, your service won’t renew, and you’ll no longer have access to it.
You may speak to a representative in person regarding canceling Auto Pay by visiting a Simple Mobile store near you.
To find the closest store in your area, enter your address and tap Search. You should see a list of stores along with driving directions to help you get there. You may also call the store to set up an appointment, ensuring you get the assistance you need once you arrive. To ensure a smooth cancellation, it’s best to reach out at least one to two weeks before your service end date to disable Auto Pay.
Another way to reach a Simple Mobile representative is through the online chat feature. Chat support is available daily from 8 a.m. to 3 a.m. EST. You can access the chat via their website or through their social media channels, with Facebook being a particularly good option for connecting with them. Also, a chat representative may need to verify your identity before proceeding with your request, so ensure you have the account information with you.
Another option is to contact Simple Mobile directly by phone. Let them know you'd like to cancel Auto Pay, and they may be able to process it over the phone. Be prepared to verify your identity, as they'll likely ask security questions before proceeding with your request.
Note: Call them only between 8 am and 11:45 pm EST, but you can call them every day, including weekends and holidays.
For additional questions about your plan, text 'HELP' to 611611 to receive a list of useful keywords. You can also visit the Support Page on Simple Mobile's official website, which offers a range of resources, including FAQs, programming guides, and manuals.
Do you have any other questions about canceling your Simple Mobile Service? Just follow the steps above or contact Customer Support if you have additional questions. Note that Simple Mobile may also terminate your service at any time, especially if you violate the terms of your service. Also, if you have multiple lines and you cancel Auto Pay, all the other lines may also be cancelled. It's better to check with the customer service representative at Simple Mobile for any questions regarding Auto Pay cancellations for multiple lines. Still have other questions? Contact Support today.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies