1. All Companies › 
  2. Simple Mobile Customer Service › 
  3. FAQ
Updated

Simple Mobile Customer FAQ

Top Answers & How-to Guides

What is Simple Mobile's Phone Number?

The question we are asked most often is about how to talk to Simple Mobile customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Set Up Autopay for My Simple Mobile Bill?

Service disruptions due to unpaid bills can be frustrating. Hence it's wise to switch to automatic payments. With GetHuman's guide,...

How Do I Switch My Simple Mobile Account to Be Paperless?

You can switch account to be paperless by following the steps given above. Paperless billing has many benefits and give you both flexibility...
Ask any question you have about Simple Mobile customer service, get an answer now.
Contact Simple Mobile customer service

Recent Simple Mobile Customer Questions

Como obtengo mi factura telefonica

Para obtener tu factura telefónica de Simple Mobile, puedes ingresar a tu cuenta en el sitio web oficial. Desde allí, deberías poder ver y descargar tu factura en formato digital.
Asked Nov 25, 2024 1:52 AM

How do I use my device hardware buttons to reset phone? I locked out

To reset your phone using hardware buttons, turn off your device. Then, press and hold the Power button and Volume up button simultaneously until the device logo appears. Release the buttons, and you'll enter the recovery menu. Use the volume buttons to navigate to "Wipe data/factory reset" and confirm with the Power button. Follow the prompts to complete the reset. Note that this process will erase all data on your device.
Asked Oct 30, 2024 10:08 PM

How Do I Replace a Lost or Stolen Simple Mobile Phone?

To replace a lost or stolen Simple Mobile phone, you need to purchase a new device. You can activate it with your existing SIM card. If your SIM card is also lost, you may need to obtain a replacement SIM. Visit a retailer or an authorized dealer to get a new phone and SIM, if necessary.
Asked Aug 21, 2024 11:12 PM

How do I cancel the auto refill payment?

To cancel Auto Refill, log in to your Simple Mobile account, go to the Auto Refill section, and follow the instructions to turn it off. Make sure to save any changes you make.
Asked Jul 13, 2024 6:08 PM

How do i activate my simply mobile sim card

To activate your Simple Mobile SIM card, follow these steps: 1. Insert your Simple Mobile SIM card into your mobile device. 2. Go to the Simple Mobile website and select the option “Activate”. 3. Follow the on-screen instructions, which might include entering your SIM card number. 4. Choose a service plan that suits your needs. 5. After you've chosen a plan, complete the registration process by providing your billing details. 6. Your phone should now be activated and ready to use. Remember, your device must be compatible and unlocked for this process to work. Enjoy using your new Simple Mobile service!
Asked May 24, 2024 7:23 PM

Help me with my Simple Mobile customer service issue

Customer Support

Does Simple Mobile Have the Best Customer Satisfaction for Cellphone Service?

This article outlines the good and bad aspects of Simple Mobile cellphone service to include information about data plans, how they...
Read more

What Questions Should I Ask Simple Mobile When Shopping for a Cellphone Provider?

This article outlines the questions a customer should ask when shopping for a pre-paid plan with Simple Mobile. The article contains...
Read more

How Do I Report a Problem with My Simple Mobile Internet Service?

Everyone enjoys lower cost mobile, wireless or internet service and providers like Simple Mobile have options to get in touch with...
Read more

How Do I Report a Problem with My Simple Mobile Wireless / Mobile Phone?

Prepaid mobile phone service providers often provide a few different avenues to reach their customer service in case there are questions...
Read more

How Do I Return Simple Mobile Equipment After I've Canceled?

If you cancel your Simple Mobile service plan but are unable to make payments on the device, you are required to return the device...
Read more

How Come My Simple Mobile Phone Is Not Working?

This article talks about what you should do if your Simple Mobile phone is no longer working. Detailed instructions are provided for...
Read more

How Do I Fix a Broken Simple Mobile Phone If I Have Insurance?

Dealing with insurance is easy as it covers your device in case of damages. Customers can fix a broken Simple Mobile phone if they...
Read more

How Do I Report a Simple Mobile Service Outage?

Simple Mobile service outages are bound to happen from time to time. Whenever they happen you should first try some troubleshooting...
Read more

How Do I Dispute Charges on My Simple Mobile Bill?

To dispute charges on Simple Mobile bill, you must first understand the dispute process. Simple Mobile charges disputes can be done...
Read more

Plans and Pricing

How Do I Get Simple Mobile to Lower My Monthly Rate?

This article shares ways to lower your monthly rate with Simple Mobile. You may be eligible for free services or receive free services...
Read more

Is Simple Mobile the Cheapest Cellphone Service?

A lot of people love saving money on necessities like a good cell phone plan, and Simple Mobile is one of the better deals. All its...
Read more

How Much Does It Cost to Cancel My Simple Mobile Plan?

Simple Mobile plan cancelling is more daunting than you think. There are terms and conditions in your service agreement that you need...
Read more

Account Management

How Do I Set Up Autopay for My Simple Mobile Bill?

Service disruptions due to unpaid bills can be frustrating. Hence it's wise to switch to automatic payments. With GetHuman's guide,...
Read more

How Do I Switch My Simple Mobile Account to Be Paperless?

You can switch account to be paperless by following the steps given above. Paperless billing has many benefits and give you both flexibility...
Read more

How Do I Recover a Lost Password or Pin for My Simple Mobile Account?

Simple Mobile is a phone service provider that offers phone data plans with short contracts. When making an account with Simple Mobile,...
Read more

How Do I Transfer My Simple Mobile Account to Another Carrier?

Simple Mobile is a prepaid cell service that allows customers to transfer Simple Mobile accounts to a new carrier whenever they want....
Read more

How Do I Update Information in My Simple Mobile Account?

On the Simple Mobile account, you can update information regarding the email address, billing addresses, and the phone number. You...
Read more

How Do I Make a Payment Arrangement with Simple Mobile?

Simple Mobile has a lot to offer customers looking for prepaid cellular plans. For more information on how to make a payment arrangement...
Read more

How Do I Change Primary Contact for My Simple Mobile Account?

There are many reasons for changing your primary contact for your Simple Mobile account. As such, you may contact your service provider...
Read more

How Do I Access My Simple Mobile Account?

Access your Simple Mobile account to enjoy freedom in viewing your bills, making payments, changing payment methods, view your usage,...
Read more

How Do I Add Other People to My Simple Mobile Account?

Simple mobile offers among the best plans packages. The process of contacting the customer care representative is also quite easy....
Read more

How Can I Access My Simple Mobile Bill and Settings Online?

Simple Mobile makes it easy for you to access your bill and settings online. It is convenient and fast. If you run into any trouble...
Read more

Technical Support

How Do I Move My Simple Mobile Service to a New Address?

You can comfortably initiate the transfer to have your Simple Mobile service moved to a new address either by contacting Simple Mobile...
Read more

How Can I Fix a Cracked or Broken Simple Mobile Phone?

If your cracked or broken Simple Mobile phone is covered by the limited warranty, you may claim it. You may also seek help from authorized...
Read more

How and When Can I Upgrade My Simple Mobile Phone?

With these information, you should now know when and how to upgrade your Simple Mobile phone. For more information on upgrading your...
Read more

Service Options

How Do I Downgrade My Simple Mobile Package?

If you wish to downgrade your Simple Mobile package, you may contact the support team. There are lots of ways to contact the Simple...
Read more

Does Simple Mobile Offer Family Plans?

Yes, Simple Mobile does offer family plans. They understand the importance of keeping families connected and offer flexible options...
Read more

Legal Matters

How Do I Get in Touch with Simple Mobile Corporate Office About a Legal Matter?

There are a couple of ways to receive legal assistance from Simple Mobile Corporate. For instance, customers may utilize the free call...
Read more

Coverage and Availability

How Do I Check If Simple Mobile Business Is Available at My Work Address?

SIMPLE Mobile Business provides you a platform to stay connected with any available business management tools. To check the availability...
Read more

How Do I Check If Simple Mobile Service Is Available in My Area?

The coverage map is the most convenient way to check the availability of service in your area. Simple Mobile may be great but it is...
Read more

What is the Coverage Area for Simple Mobile?

Simple Mobile provides coverage throughout the United States, including Alaska, Hawaii, and Puerto Rico. As a mobile virtual network...
Read more

Billing Inquiries

How Can I Lower or Monitor My Simple Mobile Bill?

The moment you reduce your Simple Mobile bills, you can save much more money. Ensure you also track your phone usage to prevent the...
Read more

How Do I Cancel My Simple Mobile Service?

If you are planning to cancel your Simple Mobile service plan, you can do so in a very simple way. You may either contact the customer...
Read more

Lost or Stolen Devices

How Can I Track a Lost or Stolen Simple Mobile Phone?

You don't have to worry about a lost or stolen Simple Mobile phone primarily because of the T-Mobile network. The Lookout App by T-Mobile...
Read more

How Do I Replace a Lost or Stolen Simple Mobile Phone?

This article will list all the methods that can be used in order to get a replacement phone from Simple Mobile if it has been lost...
Read more

Payment Issues

How Can I Change or Cancel a Payment Arrangement I Made with Simple Mobile?

Simple Mobile customers have options when it comes to canceling or changing their payment arrangements. However, prepaid customers...
Read more

How Can I Get Out of Paying My Simple Mobile Bill?

Simple Mobile has set up effective ways of using their services. Amongst the biggest challenge is on how to recharge. While doing this...
Read more

International Services

What Are Simple Mobile's International Calling Rates?

Simple Mobile offers international calling rates that are affordable and convenient. With our international services, you can connect...
Read more

Device Compatibility

What Phones are Compatible with Simple Mobile?

Simple Mobile is a prepaid mobile service provider that supports a wide range of phone models. We pride ourselves on offering flexibility...
Read more

Return Policy

What is Simple Mobile's Return Policy for Devices?

Simple Mobile's return policy for devices allows customers to return their device within 30 days from the date of purchase. To be eligible...
Read more
We look to the Simple Mobile issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Simple Mobile issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated