Fitbit Customer FAQ

To unsync your Versa 4, go to the Bluetooth settings on your smartphone, find your Fitbit device in the list, and select "Forget" or "Unpair." After that, reopen the Fitbit app, tap on your profile picture, and choose “Set Up a Device” to resync your Versa 4. Make sure Bluetooth is enabled on your phone and follow the on-screen instructions in the app for a successful setup. If you continue to have trouble, consider restarting your smartwatch and your phone.

Yes, many Fitbit devices are water-resistant and can be worn in the swimming pool. However, the degree of water resistance varies by model. Check the specifications for your specific device to ensure it is suitable for swimming. Generally, devices labeled as water-resistant can track swims and withstand immersion in water, but it's important to avoid hot tubs or high-velocity water activities.

Try restarting your Fitbit by pressing and holding the button on the side of the device for about 10 seconds until you see the Fitbit logo. If the screen remains blank, ensure your device is charged. Connect it to the charger for at least an hour, then repeat the restart process. If the problem persists, consider resetting your device to factory settings. However, keep in mind that this will erase your data. Refer to the troubleshooting section of your device's user manual for further assistance.

To update the period tracker on your Fitbit, open the Fitbit app on your mobile device. Navigate to the "Today" tab, tap on the "Health Stats" section, and select "Menstrual Health." From there, you can input or edit your cycle information. Make sure your app is up to date to access the latest features and improvements.

If your brand new Fitbit isn't providing notifications or weather updates, ensure that Bluetooth is enabled on your connected smartphone and that the Fitbit app permissions allow notifications. Additionally, make sure your device is connected to the internet and that the Fitbit app is up to date. Check the notification settings in the app to confirm that alerts are enabled for the relevant apps. Restarting both your Fitbit and smartphone can also help resolve connectivity issues.