Fitbit Customer Service

Contact Fitbit & solve common issues

Use Fitbit's Phone Number

Fitbit's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Fitbit. Below you will also find the phone and non-phone-based contact information we've gathered.

Fitbit: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Fitbit.
There's more!
Click below to show 2 more questions, answers, and complete guides to common Fitbit customer support problems.

Contacting Fitbit customer support

Below you can compare and contrast the 5 ways to contact Fitbit by looking at which ones are the fastest and which ones other customers recommend the most for solving Fitbit customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Fitbit across the following channels: Phone, Web, Email, Twitter, Chat.

Phone number / contactWaitVotes
877-623-4997
Customer Service
10 mins2029
Online Help at help.fitbit.com
Customer Service
< 7 hrs303
support@fitbit.com
Customer Service
< 52 hrs75
@FitbitSupport
Customer Service
47 mins348
Live Chat at help.fitbit.com
Customer Service
6 mins114

Recent reasons customers contacted Fitbit:

my alarm keeps going off sometimes every ten to fifteen minutes.
Could you please explain the meaning of Expired and Cancelled in an email I received fr...
Information needed: *Is having a smartphone necessary to use Fitbit? Only want HR and B...
I'm a premium customer and have been a fitbit user for more than ** years. I switched p...
I have not received a refund for Fitbit ionic. A card was to have been sent to me in A...
Stuck on Logo*I have tried everything but all I get is the logo
FITBIT VERSA * stuck on fit bit logo. Tried doing every thing to get it off with no luc...
Hi there, my Fitbit charge * will not charge,I cleaned the terminals on the back of the...
I wore my fitbit Charge * to Jamaica and got in the water with the dolphins but did not...
The peony color band that came with my fitbit will not snap into the clip on the adjust...
Hi, **I have received an email saying that my order has been delivered a couple days ag...
I contacted customer support since I’m being charged for premium, but when I log in to...
Bought a brand new fitbit charge *, it will not update* connect to my phone, have tried...
When I got my new fitbit and connected with phone it somehow logged in on what I only l...
i purchased fitbit for my friend on christmas but wrist band is to small for him

Help me with my issue

Does GetHuman work with Fitbit?

GetHuman does not work with Fitbit's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Fitbit at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Fitbit's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Fitbit at a Glance

Fitbit has 1 chat option
Fitbit has 1 customer email
Fitbit has 1 help forum
Fitbit has 1 twitter handle
Fitbit has no facebook page
Contact information overview

Answered on this page:

How Do I Recover My Fitbit Account?
Solutions to common issues

Contacting Other Companies

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