Can my Fitbit be repaired?

Introduction

Are you having an issue with your Fitbit device? Maybe you're seeing a blank screen, or the device isn't transferring sleep data to your phone. You may be able to get it repaired, depending on what your warranty covers. Google provides different warranty terms for Fitbit devices purchased before July 11, 2023, and those purchased on or after that date. Please note that the warranty may not cover liquid or accidental damage. If you need to submit a repair claim for your Fitbit device, continue reading for step-by-step instructions.

Check Your Fitbit Warranty

Want to know what your warranty covers? Visit Google's Fitbit Support page and click Check Your Fitbit Warranty to view your warranty details.

Select Your Device

To find out what's covered, select whether you purchased your device before July 11, 2023, or on or after that date. You can also visit the Google Hardware Warranty or Fitbit Limited Warranty page to review the applicable warranty terms.

Choose Your Country

Select the country where you purchased your device to review the applicable warranty terms. Please note that what's covered under your warranty may vary depending on your region.

Select Your Language

You can review the terms of your warranty online, and you may also be given an option to download the warranty.

Click File a Warranty Claim

Select your Fitbit device and follow the on-screen instructions on the next page. The available Contact Us options may vary depending on your location.

You'll also need to ship your device for diagnosis and checkup. Be sure to send it before the shipping label date to avoid delays. Google may ask you to provide your complete personal and contact information and the serial number of the device. They may offer to either repair or replace your device. Please note that Google may also ask you to submit proof of purchase. Don't forget to back up your device before sending it for repair.

If your device qualifies for repair and you need to check its status, proceed to the next step.

Check Repair History

You can track your repair status by calling the store that repaired your Fitbit device or by checking your repair history online. If you don't have the store's phone number, click Check Repair History to view your Fitbit repair progress.

Please allow up to three days for shipping and an additional 10 days for the repair. Also, check for any emails from Google, as they may ask you to take an action, such as approving a change to your order. You may be given up to 10 days to either approve or decline an update.

Did you buy your Fitbit before July 11, 2023? If your warranty has expired, consider contacting the Google Store to find out whether out-of-warranty service is available for your device.

Conclusion

Were you able to successfully submit a repair claim for your Fitbit? If Google repaired your Fitbit, the repaired device will remain covered for the rest of your warranty period. Please note that the warranty may not cover protective coatings or battery replacement. If you modified or misused the device, Google may decide not to repair or replace it. For Fitbit devices purchased from another retailer, consider contacting the Google Store for repair or warranty claim support. Do you still have questions about submitting a repair claim for your device? Contact Fitbit Customer Support today.