How do I get device support from Fitbit?
In a nutshell: Even though Google has discontinued the production of new Fitbit smartwatches, it continues to provide support for all those who still have their old Fitbits. So if you have a Fitbit that has stopped synching, won't track your data correctly, no longer charges properly, or has some other technical problem, you can still get hold of support from Google to get the problem resolved.
Introduction
Even though Google has discontinued the production of new Fitbit smartwatches, it continues to provide support for all those who still have their old Fitbits. So if you have a Fitbit that has stopped synching, won't track your data correctly, no longer charges properly, or has some other technical problem, you can still get hold of support from Google to get the problem resolved.
What You'll Need
In addition to Google's official Fitbit discussion forum, there are also discussion groups related to Fitbit on Reddit and Facebook. If your problem is proving to be difficult to solve, you might want to find some of these unofficial forums and see if anyone on one of them can help you out.
Go to the Google Health Help Center.
Google Health Help Center
This is where Fitbit has managed ever since the Fitbit app was discontinued.
Click on the account icon in the upper right corner of the page to sign in to your Google account, if you aren't already signed in.
Scroll through the list of help topics, looking for something that might be related to your problem.
Read through any likely articles you might find.
If you can't find a solution this way, continue with the next step.
Click on the "Post to the help community" link under the "Need more help?" header, itself underneath the list of help article topics.
This will take you to the smartwatch product help forums hub page.
If you do not want to use the forums as a resource but would instead prefer to contact the company for help directly, skip to step 7.
Click on the product you want help for.
You can also try posting to the public help community, via a link underneath the "Featured posts" section.
Post your question in the forum you are taken to.
Someone there might have experience with your problem, and be able to tell you how to fix it yourself. This could potentially be a faster solution than going to the company for help. It is even possible than a Google technical support assistant might see your post and be able to help you themself.
If the forums were not a help, go back to the Google Health Help Center page.
Google Health Help Center
Scroll to the bottom of the page and click on the "Contact us" link.
It's located next to the "Post to the help community" link.
Enter a description of your problem in the text box under the "What can we help with?" header.
Keep it short and simple. Details can be provided later.
Click the "Next" button.
Follow the prompts to finish initiating your device support request, and provide all requested information.
Wait for contact from a member of Google's technical support staff.
Conclusion
If you have any non-technical questions about your Fitbit, you can call a Fitbit customer service representative to ask them. You can reach one from 4:00 am to 8:00 pm PT from Monday to Friday, and from 6:00 am to 5:00 pm PT on Saturdays and Sundays.
Further questions?
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