Fitbit Customer Care on Twitter

Getting Fitbit's Attention on Twitter by GetHuman

@FitbitSupport
Customer Twitter Account
Usually replies within: 47 hours
Best time to tweet: ~2:15pm
#4 of 5 contacts
4,752 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Fitbit

I have just paid R*** for someone to help me and i cannot get back to consultant. I ne...
Where can you get a battery for a fit bit *
Please just tell me how to sync my fitbit with my phone here
I would like to talk with someone ....rep please
Just wanted to know how to setup the fit bit versa * for Fitbit pay
I recieved a Fitbit charge * for my birthday late March. I do not have a receipt becaus...
A friend passed on his FitBit Versa smart watch to me having first initiated a factory...
Hi *My fitbit series charge * is not working completely tried resetting still not worki...
My new Aspire won't pair with my computer. I've tried it many times and my Bluetooth wo...
I just got a Fitbit inspire yesterday. Set up account. But my phone needed recharging...
I am purchasing fitbit watch regularly i am trusting this brand since very long but my...
Iam try to setup my fit bit versa * it locked and I need PIN number for it please
My fitbit won't sync. Yesterday it must have stopped syncing I had over **** steps did...

Get help with my issue

Fitbit Twitter-based Customer Help - Stats

Twitter @ Handle@FitbitSupport
Call-back availableNO
Best hoursMon-Fri 9am-5pm PST
Right time to tweet them2:15pm
Expected reply tweet47
Issue turnaround time62
Rank (amongst all ways to contact)4
Legibility of messaging68%
Customer service rating57%
Customer votes4,752
Information last updatedTue Sep 22 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Fitbit Customer Service through Twitter

Fitbit is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Fitbit will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Fitbit your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Fitbit that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Fitbit's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Fitbit

Of the 5 way(s) to get in touch with Fitbit, customers like you claim that the best one is the 877-623-4997 option. From this page you can easily access all the possible contact information options for Fitbit as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Fitbit? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Fitbit

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