Fitbit Customer Care on Twitter

Getting Fitbit's Attention on Twitter by GetHuman

Customer Twitter Account
  • Somebody from Fitbit usually replies within 47 hours.
  • GetHuman site vistors rank this #4 out of 5 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Fitbit instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Fitbit

I want to Cancel premium membership
On December **, **** I purchased the two year accidental damage coverage for my wife's...
Band broke at the connector and not sure how to fix it
Hi my name is Amy Moore. Email *****@***.com*I purchased a Versa * in February of...
Charge * black lines appeared on screen unable to read it apparently this a common faul...
How do I set up an alarm. Would like to set an alarm for ** a.m. and ** p.m.
Recd a Fitbit Charge * as Christmas gift. Can it be set to track sedentary time, and...
My name is Marty Zeller and my email address is *****@***.com. My cell * is...
Fitbit sense faulty in many of its functions
My Fitbit Charge *, bought on November **, **** is no longer completely recording my s...
Fitbit charge * won't charge. I'm interested in upgrading to the Fitbit charge *. I wan...
I have a fitbit versa and when I go to alarm or setup the alarm or setup icon appears a...
Haven't received my order placed Below .********************** ** * *Here's what we sh...

Fitbit Twitter-based Customer Help - Stats

Twitter @ Handle@FitbitSupport
Best hoursMon-Fri 9am-5pm PST
Right time to tweet them1pm
Expected reply tweet47
Issue turnaround time49
Rank (amongst all ways to contact)4
Legibility of messaging69%
Customer service rating58%
Customer votes4,754
Information last updatedMon Apr 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Fitbit Customer Service through Twitter

Fitbit is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Fitbit will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Fitbit your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Fitbit that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Fitbit's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Fitbit

Of the 5 way(s) to get in touch with Fitbit, customers like you claim that the best one is the 877-623-4997 option. From this page you can easily access all the possible contact information options for Fitbit as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Fitbit? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Fitbit

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