Fitbit Customer Care on Twitter

Getting Fitbit's Attention on Twitter by GetHuman

@FitbitSupport
Customer Twitter Account
Usually replies within: 47 hours
Best time to tweet: ~1pm
#4 of 5 contacts
4,730 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Fitbit

I returned my faulty charge * device to you and the replacement that you sent me on...
The strap on my fitbit charge * has broken.*I would like a replacement strap please...
Hello,**I have a FIT Bit IONIC watch and I want to send it back as you requested, but m...
Call me I have a question about my premium account why is it so hard to talk with someo...
I purchased a new Fitbit last fall, every time I wear it for about a week straight, my...
Dear Fitbit Team,* Greetings!!*Last * days ago i continusolly conatact to RP TECH pers...
I RECEIVED AN EMAIL FROM YOU SAYING YOU WERE GOING TO DISCONNECT MY FIT BIT WATCH BECAU...
I got a discount code for my iconic I went into the store. The fitbit i chose is on of...
My new Sense's Fitbit that replaced my Ionic recall, battery rarely lasts more than...
Da ich meine fitbit ionic nicht mehr benutzen darf. Habe ich alles was zu dieser Anleit...
@fitbit (based on twitter tweet already sent)* I'm still waiting to hear from you on my...
I received an email stating that my fitbit had been delivered around ** a.m. in the mor...
I was sent an email telling me I could order a new Fitbit to replace mine(out of warran...

Get help with my issue

Fitbit Twitter-based Customer Help - Stats

Twitter @ Handle@FitbitSupport
Call-back availableNO
Best hoursMon-Fri 9am-5pm PST
Right time to tweet them1pm
Expected reply tweet47
Issue turnaround time60
Rank (amongst all ways to contact)4
Legibility of messaging85%
Customer service rating74%
Customer votes4,730
Information last updatedSun Sep 25 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Fitbit Customer Service through Twitter

Fitbit is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Fitbit will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Fitbit your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Fitbit that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Fitbit's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Fitbit

Of the 5 way(s) to get in touch with Fitbit, customers like you claim that the best one is the 877-623-4997 option. From this page you can easily access all the possible contact information options for Fitbit as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Fitbit? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Fitbit

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