Fitbit Customer Care on Twitter

Getting Fitbit's Attention on Twitter by GetHuman

@FitbitSupport
Customer Twitter Account
Usually replies within: 47 hours
Best time to tweet: ~3:30pm
#4 of 5 contacts
4,752 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Fitbit

Unable to sync my BRAND NEW fitbit to my iPhone? Keeps on telling me my password is not...
My Fitbit band keeps pulling out of one side of the device - pins in band won’t stay in...
Just a waste of time and hundreds of pounds I’ve tried to contact but am asked for mone...
I have a first Fitbit versa *. I accidentally removed my steps from the watch screen...
Guten Tag habe eine Fitbit Charge * am **.**.** gekauft .Es ist schon die * und geht au...
Why can't I connect to the wifi with my versa * fitbit smart watch? I'm using *g at hom...
My fitbit inspire two watch cannot be read outside in the sun. Is there anything that c...
case number ******** my versa * still not working
Auch wenn die die * digits eingebe, erfolgt keine Verbindung, so da* ich auch mein fitb...
I have a versa and just purchased versa * in a different color. Can I use them both...
How can i be guaranteed to receive a fitbit that will work ?
I have a pacemaker and the function on the Inspire HR is extremely important to me.*I...
I was charged $** and I don't know what it is for. If it is for premium service, I don...

Get help with my issue

Fitbit Twitter-based Customer Help - Stats

Twitter @ Handle@FitbitSupport
Call-back availableNO
Best hoursMon-Fri 9am-5pm PST
Right time to tweet them3:30pm
Expected reply tweet47
Issue turnaround time47
Rank (amongst all ways to contact)4
Legibility of messaging67%
Customer service rating56%
Customer votes4,752
Information last updatedMon Sep 20 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Fitbit Customer Service through Twitter

Fitbit is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Fitbit will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Fitbit your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Fitbit that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Fitbit's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Fitbit

Of the 5 way(s) to get in touch with Fitbit, customers like you claim that the best one is the 877-623-4997 option. From this page you can easily access all the possible contact information options for Fitbit as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Fitbit? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Fitbit

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