Fitbit Customer Service Issues

Hello! I appreciate your interest in our devices and I'm sorry to hear about the issues you're experiencing with your Fitbit Charge 2. It seems like your watch display has become unreadable, and despite your efforts to charge it, the problem persists. As a nursing student, I understand that financial constraints can make it difficult to upgrade at the moment. If you're looking for suggestions on how to address the display issue on your Fitbit Charge 2, I would recommend reaching out to our customer support team for assistance. They may have some troubleshooting tips or options available for you. Thank you for reaching out and sharing your situation with us.

To Whom It May Concern, I am reaching out for the third time regarding a FitBit purchase I made several months ago through the steals and deals promotion. The FitBit I received initially was faulty, and after contacting customer service, I was promised a replacement. The second FitBit I received also had issues, so I never even got to use it, it is still sitting untouched on my desk. The customer service experience was disappointing, with only one or two people who seemed overwhelmed. I would like to return the faulty FitBit that I received as I never got the chance to wear it. Unfortunately, my interactions with a supposed supervisor in customer service were unpleasant. I am willing to return the FitBit I have in my possession. Regrettably, I cannot speak positively about your company at this time. Thank you for addressing my concerns, and I hope for a resolution. Have a blessed day. Best, M.

I am looking to gather enough people to join me in addressing the issues with Fitbit. I bought a Fitbit on "The Show Deals & Steals," but unfortunately, the product I received was defective and I didn't get to wear it. My experience with Fitbit customer service was unpleasant. I had to end a call abruptly due to the loud noise on their end, and the next representative I spoke to didn't understand English, leading me to end the call again. I believe James Park, the President of Fitbit, should take responsibility for this situation. Using platforms like "Steals & Deals" on NBC to offload defective products is deceptive. I hope accountability is taken, and people who purchased these faulty Fitbits get their money back.

I purchased a Fitbit Charge 2 from Sport Check in Georgetown, Ontario on August 17, [redacted]. The screen has two cracks, one on each side. This is the third Fitbit I have owned. The first one had a faulty clasp, and I lost it, but I see that has been improved. The second one had a cracked screen, but the warranty had expired, so I didn't address it. I noticed other Fitbits were experiencing screen cracks, hoping it was resolved when I got my third Fitbit, but it seems the issue persists. My Fitbit is not even a year old and has two cracks despite me handling it carefully. I would like this matter investigated, and I hope to have it resolved soon as it's affecting my trust in the product. Thank you, P.H. from Acton, Ontario, Canada.

Shortly before my warranty expired, my Fitbit stopped tracking my steps and heart rate. I reached out to Fitbit and after several phone calls with different representatives, I became frustrated with the lack of resolution. In February, the green flashing light on my Ionic also stopped working. Following more discussions with various representatives, Fitbit offered me a discount which I never actually received.

Dear Fitbit Support, I am reaching out regarding my Fitbit Ionic, which is actually my second Fitbit in two years. The first one stopped working within a year, and I upgraded to the Ionic model. However, my Ionic is now facing issues with not holding a charge, inaccurately counting steps, and overall malfunctioning. Despite my attempts to reset and recharge the device, it no longer powers on after the battery drained completely. I bought the Ionic from Amazon on June 22, [redacted], just after the one-year warranty expired. Given my past experiences, I am contemplating switching to an Apple Watch for my weight loss journey as Fitbit seems to have let me down twice. I have relied on Fitbit for losing 65 pounds by following workouts, tracking calories, and ensuring I stay active. I am unsure if Apple Watch offers similar features. I am disappointed with the quality of the product despite the investment made. If there are any solutions or recommendations you can provide, I would appreciate your assistance. Thank you for your attention to this matter. Sincerely, Brian

I'm reaching out about the Fitbit Charge 3 I bought for my husband in November [redacted]. Unfortunately, it doesn't hold a charge for more than 12 hours. I purchased it on November 1, [redacted], at Bed Bath & Beyond. I called customer service and after a long wait, spoke with John in Columbia. He mentioned a battery drain process to troubleshoot the issue. After a 2-hour test, he may send an update or replace it. I'm frustrated because this should be covered by the warranty and we've had to replace Fitbits annually. Recently, I had to replace a broken wristband, causing me inconvenience. John also inquired about our electrical plugs. The Fitbit seems poorly made, and customer service has not been as helpful as before. I appreciate your assistance with this ongoing problem.

Hello, I own a Fitbit Charge 3 (FB409RGGY-EU) that is experiencing issues. Despite attempts to sync it after a period of inactivity and an unsuccessful software update, the device remains unresponsive. I've tried connecting it to a Windows 10 PC, updating the OS, adjusting Bluetooth settings, reinstalling the Fitbit app, and conducting soft resets as suggested online. Unfortunately, the screen is blank after the smiley face disappears, and even though the device vibrates and can be reset, it still doesn't display anything. Removing and re-adding the device to the account hasn't resolved the problem either. Even when connecting via USB, my computer doesn't recognize the device. I've also attempted to link it to my Android phone with the same issue. Any advice would be appreciated. Thank you, Geraldine Fletcher.

Hello, I hope you are doing well. I am experiencing some issues with my Fitbit Versa that has been with me for a year. Suddenly, it's not charging, or maybe the screen is dark. Daily reports on my steps and heart rate are crucial for my health journey, especially after battling cancer, a heart attack, and a stroke in recent years. My Fitbit has been instrumental in providing valuable information to my doctors and keeping me motivated with daily goals. I am at a loss without it. The Fitbit is also connected to my phone. Any assistance you could provide would be greatly appreciated. Thank you, Andrew B.

I received a Fitbit Versa as a gift from my husband in November [redacted]. However, over the past 9 months, I have noticed inconsistencies in its functionality. For instance, the clock inexplicably changed to a 24-hour format, which I do not prefer. Furthermore, various other issues arise on their own, making it unreliable. The alarm feature works sporadically, adding to the frustration. Since it is still under warranty, I would like to request an exchange for a more dependable unit. Thank you, FO

Hello, I have a Fitbit Charge 2 that occasionally fails to sync with my iPhone app. I have owned this Fitbit since Christmas, and it has only started acting up in the past three days. I attempted to troubleshoot the issue by deleting and reinstalling the app, restarting the phone, toggling Bluetooth on and off, and even removing the Charge 2 from the app and setting it up again. Despite these efforts, the syncing issue persists. This situation is quite frustrating for me.

Why can't I see the 7-day step count of my friends when inviting them to a challenge? I like using that information to set up various challenges, like ones with people who walk a similar amount to have an even challenge, those who walk more to motivate me, or those who walk less so I can encourage them. This information was very helpful, and now it's not available.

My Versa keeps resetting its settings on its own. It changes settings without my input, like the weather app showing different settings than what I entered. The clock switches to 24-hour time without my permission, and the alarm either goes off too much or doesn't use the settings I saved. Some features are unavailable or unreliable. This watch should be replaced under warranty.

Hello, I am reaching out to express my disappointment with my Fitbit Alta HR which has stopped working. This device was a gift from my parents almost a year ago, and I have been a loyal user since. Unfortunately, last week, it suddenly malfunctioned after being connected to a charger. Despite several attempts to revive it, the device continues to shut down automatically when unplugged. I have tried recharging it to no avail. I am attached to my Fitbit and would appreciate if it could be repaired or replaced. It's disheartening to see such a useful device fail to function properly after a relatively short period of time. I thank you in advance for any assistance you can provide. Please excuse any language errors in my message as English is not my native tongue. Regards, Josee

I purchased a Fitbit special edition with a purple band, but it was missing from the box. I contacted customer service and spoke with multiple representatives via phone and email for days. I believe, after all the back-and-forth, they should have not only sent me the replacement band but also a free one for the inconvenience. Unfortunately, the replacement band I received is incorrect and not suitable for the intended user, a 19-year-old girl. Despite talking to several representatives and exchanging messages, the issue remains unresolved weeks later. My experience with Fitbit's customer service has been frustrating and disappointing. I am reaching out to seek assistance in resolving this matter promptly. Thank you. - Ann Franklin

Hello, I hope you are having a good day! Last year, we purchased two Fitbit Charge 2 devices from different stores, and unfortunately, the straps on both devices broke in March. After checking the receipts, we discovered that one was purchased from JB Hi-Fi with an extended warranty, while the other from Officeworks did not have one. The JB Hi-Fi purchase was in April [redacted], and the Officeworks one was on May 9, [redacted]. I contacted JB Hi-Fi's extended warranty support and learned that Fitbit offers a total of 2 years manufacturer warranty, so they replaced my Fitbit. When I reached out to Officeworks, they informed me to contact Fitbit directly for the extended manufacturer warranty since they couldn't facilitate it in-store. Now, I am seeking guidance on how to claim the extended manufacturer's warranty for the other Fitbit Charge 2 we purchased. I look forward to your response! Thank you, A.

I am struggling to pair and connect my Alta HR to my Samsung A8. Previously, I had an LG G5, and they were always connected well. Now, when I try to connect on my new phone, the Fitbit app recognizes the device, but it just keeps searching without connecting. I keep getting a message saying "Sorry, the setup is taking longer than usual. Please be patient. We're on it!", but it never connects. I've attempted various solutions like rebooting the Fitbit, reinstalling the app, and restarting my phone, but nothing has worked. I've been trying to resolve this for the past two months without success. If anyone has any suggestions, I am willing to try anything.

I recently purchased a Fitbit Charge 3 at Argos in Blackpool, UK, primarily for tracking swimming activity. However, the device is showing inaccurate results, counting [redacted] lengths instead of the correct 40. Despite contacting the helpline twice and receiving case number: [redacted]5, the suggested troubleshooting steps did not resolve the issue. The start and end times of my swims are correct, but the length count is not. After researching online reviews, I can see similar complaints about its functionality. I would appreciate assistance in resolving this matter; otherwise, I will request a refund and notify Argos of the device's shortcomings. You can reach me at 07[redacted]31 or via email at [redacted] I spent almost two hours over two days on the phone with your helpline seeking a resolution.

I purchased my Fitbit Versa in March [redacted] and have been using it regularly. Unfortunately, yesterday I noticed that it stopped holding its charge properly. Even though I charged it yesterday after it completely died (which rarely happens), the battery went from [redacted]% to 15% within just 4 hours. I tried restarting it, but the issue persisted. After leaving it charging for another 12 hours, the problem persisted when it went from fully charged to 15% again in a short time span. Previously, I used to get 3-4 days of battery life on a single charge, but now it barely lasts for 4 hours.

I have been using the Alta Fitbit for about a year, and it has been working great until recently. When I check the app, the sleep information is only showing the current day's sleep time accurately, but when I try to view previous days, it displays the same sleep time as the current day. For example, if today's sleep time is 6 hours and 10 minutes, yesterday will also show 6 hours and 10 minutes. My steps are correct, but the sleep time is not. I have been a Fitbit user for years and never had this issue before. A friend of mine is experiencing the same problem. Even after updating my Fitbit today, the issue persists. Can the app be fixed to show the correct sleep time for each day on the main page that displays all the information like steps, water intake, sleep, and weight?