Fitbit Customer Service Issues

This Christmas, my daughter gifted me a Fitbit Charge 3, which I've had some issues with. Despite some troubleshooting, it hasn't functioned properly, often requiring restarts and experiencing various other problems, which I assumed were due to my age, 84. I appreciated using it to monitor my walking, sleep, and heart rate. However, three days ago, the screen went dark with no response. Despite trying suggested fixes, all I see now is a disappearing smiley face. I've read online about others facing similar problems, indicating this model may have performance issues. I feel bad that my daughter spent so much on something that doesn't seem to work well. Considering its importance for my recovery from recent surgery, I hope for a replacement that functions better. It's disheartening to lose such a useful tool for my daily walks due to malfunctions in a relatively new device. I await your response and hope for a resolution soon. Sincerely, Jane D. Naish

I started using my Fitbit Charge 3 in March and have been enjoying it, especially the sleep data and new sleep score feature. Yesterday, I attempted to update it on my iPhone 5 but had trouble syncing. After some troubleshooting, I accidentally saw old data from my Fitbit Versa. Despite my efforts, I couldn't sync my phone or iPad to my Fitbit Charge 3. Now, I only see calories burned for yesterday and today. The Health & Fitness Stats show missing data for Sleep, Heart Rate, and Hourly Steps. I'm feeling lost and would appreciate assistance from someone knowledgeable. I tried calling the Fitbit phone number from Adelaide, but it didn't work. I'm hoping to resolve this issue soon since my technical skills are limited. Thank you.

When I set up my new Samsung Galaxy S10, my Fitbit Charge 2 stopped notifying me about text messages. Additionally, when I receive a call, it only shows as "unknown caller" even though the caller is saved in my contacts. Despite following all recommendations on the Fitbit website, I couldn't restore text notifications. Although I managed to enable call notifications, the caller's name doesn't display. I've granted Fitbit all permissions on my phone for notifications. Other notifications are coming through, just not text messages. Could you please advise me on how to resolve this issue and enable caller identification? Thank you.

I sent a detailed email but haven't received a reply. My Charge 3 isn't functioning properly, only showing a smiley face occasionally. I've tried all the suggested solutions without success. I'm disheartened by the issues I've read about online and the hours I've spent trying to fix it. It's under warranty, so I request a new one as it was a meaningful gift. Please respond via email as phone communication is challenging for me. A prompt reply regarding a replacement would be appreciated.

Three years ago, I purchased a FITBIT HR for my wife, which she really enjoyed. Unfortunately, the back brace holding the charger became loose, causing the FITBIT to stop working. Despite newer models being available, I bought her the same FITBIT HR again. Now, she's facing the same issue with the back brace detaching while charging, especially with the short cord requiring the FITBIT to hang out of the socket. It seems there might be a design flaw since both devices are experiencing the same problem, rendering them unusable. The latest model is over a year old and out of warranty. Can you recommend a replacement at a discounted price? I am interested in the New HR3 with a clock face, retailing for around $[redacted]. Will this model be more durable during charging? Thank you. Best regards, Kim Bergenser.

My Fitbit Charge 3 no longer tracks my sleep accurately ever since the recent firmware update. This is frustrating as tracking my sleep was the main reason I purchased it. I've attempted resetting it and reinstalled the app, but the issue persists. Additionally, I am looking to replace the dirty pink band that came with the Charge 3 Rose, but the spare band I have is too large. I hope that Fitbit can address the sleep tracking problem, as I believe it is a Fitbit-specific issue unrelated to the app or my Samsung tablet.

I bought an Inspire in March [redacted], and it worked well until early July when it started losing power rapidly and then stopped working entirely. I attempted to return it to Walmart, but it was past the 90-day return period. I reached out to the service department, and a gentleman assisted me. He advised me to update the device and provided me with a case number, [redacted]9, before ending the call. However, after completing the update, the Inspire still won't sync, even though the Bluetooth is functioning correctly with other devices. I'm looking to initiate a warranty claim for repair or request a refund. I need assistance with obtaining a warranty claim form to have the issue resolved promptly.

My Fitbit Versa has started showing incorrect time and step counts. I also faced issues with syncing, going over 12 hours without success. Seeking advice on the community, I was advised to reset the device in the settings. Despite doing so, it continues prompting me to download the app. After reinstalling, it now cannot locate my tracker. I treasure my Versa, given to me as a Christmas gift by my husband just 8 months ago. It has been instrumental in my health journey, aiding in weight loss and allowing me to stop my blood pressure medication. Currently, it's unusable, and I'm hopeful for a solution or a replacement since it's within the warranty period. Your assistance is greatly appreciated in resolving this matter. Thank you.

I bought a Charge 3 for my wife in November [redacted]. Initially it worked well, but now I am unable to set it up again. Despite charging it and attempting to reset it, the issues persist. The store directed me to contact customer support. It's disappointing to encounter these problems after spending a significant amount on the device. Please assist in addressing this issue as my wife was thrilled with it initially. Thank you. Best regards, Deacon BB.

I am currently experiencing issues with both my Flex 2 devices. The first one stopped holding a charge after only 15 minutes, despite trying all the online suggestions and using the reset button, it only blinks 4 white lights and 1 red light. Then, I recently purchased a new Flex 2 on Amazon's Prime Day, but it is also failing to hold a charge. Even after attempting to reset it, the device only shows 4 lights and 1 green light when charging, but after removing it, only one white light is displayed when tapped. As a senior citizen on a budget, I cannot afford to purchase Fitbits that are not functioning properly. This experience has left me disappointed, and I will not be considering any future purchases from your company.

The sleep data accuracy has significantly decreased, previously functioning above 50% but now only around 1%. I am currently taking medication to lower my heart rate (BPM), which has decreased to a resting heart beat per minute of 35. This change is likely impacting the device's operation and sleep cycle data, as it seems the minimum heart rate setting is around 40 BPM. I believe adjusting the minimum resting heart rate setting to 30 BPM and allowing for readings below 40 BPM would enhance the software's performance, as I am alive despite it showing 'NO' heartbeat below 40 BPM. It would be beneficial to update the software to accommodate lower heart rates accurately.

Hello, I am experiencing issues with my Fitbit Versa not receiving notifications consistently. On three occasions, my device has stopped displaying text messages and phone calls. Despite trying troubleshooting steps, reloading the device was the only solution that worked. I am puzzled by why this problem keeps occurring. Recently, after reloading it, I noticed that my dashboard has been updated to a new format that I am not fond of. After researching on the community forum, I discovered that reverting to the previous dashboard is not an option. It would be appreciated if Fitbit could provide a way for users to switch back to the original dashboard. Thank you, Teresa M.

I have a Fitbit Blaze. I've noticed that when my resting BPM drops below 40, the Fitbit screen doesn't display a reading. Initially, it was fine until my BPM went below the Fitbit's set parameters. It would be great if Fitbit could adjust their settings to show lower readings, which would provide more accurate sleep data. Currently, when the BPM is under the Fitbit's set limit, the graph remains flat at 40-41. Is it possible for Gethuman to accept numbers instead of words for input?

I have been walking for about 1 1/2 hours every day for the past two weeks, gradually increasing my activity. However, today my Fitbit did not record my 40-minute walk accurately, only showing 1,[redacted] steps. Despite not being on low battery, I rebooted it and tried again 1 1/2 hours later with a partial charge. After another half-hour walk, it only recorded 17 minutes and 2,[redacted] steps. I suspect it has not been tracking my activity correctly, especially regarding time. I tried adjusting my stride, which briefly improved accuracy, but it reverted to inaccurate recordings. Additionally, it fails to track my heart rate during walks. I am frustrated with these issues and seek assistance with my Fitbit.

I purchased a Fitbit Alta in late May, received around the 22nd. Sadly, last week it stopped vibrating for notifications. I've tried troubleshooting by reinstalling the app, resetting Bluetooth, resetting the Fitbit, and checking notification settings multiple times with no success. To make matters worse, now I can only see the display when it's connected to a charging device, even though it's fully charged. The step counter isn't working either. I had to reconnect my old Fitbit Charge, which works fine but lacks text message notifications, which I rely on. Can the Alta be repaired or replaced? It's only 3 months old!

I own a Fitbit Blaze that I purchased in November [redacted]. This is my third Fitbit and I have encountered issues with all three devices. Even my daughter, who has had two Fitbits, no longer wears hers. Lately, I have stopped receiving email notifications and the bottom button on the right side no longer functions, making it impossible to reset the device. After contacting customer service, they advised me that it is out of warranty and offered a 25% discount on a new product. Considering the high price of almost $[redacted], I believe the Fitbit should have a longer lifespan. Perhaps a rental option at around $8 per month could be a solution, allowing for easier replacements if a device malfunctions. At this price point, I feel a Fitbit should be more durable. Can this issue be addressed? Thank you. Karen S.

It has been over a week since I contacted your company regarding the replacement of my husband's faulty watch band. I bought this product in June [redacted]. I was informed that the Charge 3 watch has a problem with bands breaking and that replacements are unavailable. If this is accurate, I would like a refund or a more dependable watch. I can be reached after 5 pm on weekdays at [redacted] or via email. Additionally, the phone number listed on your website is not operational, despite service representatives suggesting its use. I am looking forward to hearing from you.

I am dissatisfied with the support system in place. I recently bought a new Inspire after my old Fitbit stopped working. Today, upon using the Inspire for the first time, instead of steps, it displayed a timer and my bank statement. This is unacceptable. I contacted chat support and spoke with Paul; however, we got disconnected before resolving the issue. I tried again and spoke with Jacky, requesting a phone call if disconnected, which didn't happen. The problem is still unresolved. I am stuck on a timer and didn't receive an instruction booklet with my Inspire to troubleshoot the problem. I miss the quality support I had with my first Fitbit. - Marco N.

I have been using a Fitbit for years, with the HR version being my favorite due to its excellent tracking capabilities despite its less durable design. The Charge 3 seemed like a perfect upgrade with improved durability, but unfortunately, it falls short on tracking heart rate and sleep, which are key features for me. I have attempted troubleshooting repeatedly to no avail and even exchanged it once, but the issues persist. Unless there are significant improvements, I am hesitant to purchase another Fitbit in the future. If there are any suggestions on how to ensure consistent heart rate and sleep tracking without enduring frustrating troubleshooting, I would greatly appreciate any advice. Thanks, T. Mattos

I'm currently experiencing issues with my Samsung S8 Android phone running Android Version 9 and Fitbit Versa not syncing after a recent Fitbit application update. The Fitbit Versa version is 32.33.1.30, and the last successful sync was on 08/27/[redacted] at 8:29am central time. Since the update, the Fitbit application's interface has changed significantly. This is the second time I've encountered this problem; the same issue occurred when I updated the Fitbit application after purchasing my last Fitbit Versa in Sept [redacted]. Despite following standard troubleshooting steps found online, such as stopping Bluetooth, the application, and Fitbit Versa, as well as reinstalling the Fitbit application, the problem persists. I'm reluctant to disconnect Bluetooth or perform a factory reset on the Fitbit Versa, as I did so with my previous device, rendering it unable to update. I've also noticed that my sister, who uses the same Android phone, is unable to sync her phone with my Fitbit when trying to set it up. Any assistance would be greatly appreciated. Thank you. Best regards, Gloria J.