Fitbit Phone Number

Call Fitbit customer service faster with GetHuman

  • Calls Fitbit's Customer Service department
  • The average hold time is 9m
  • Hours are Mon-Fri 9am-5pm PST
  • The best time to call is 9:05am
  • Popular issues for this call center: Repairs, Device Support, Return an Order, Problem With the App, and Warranty Claim.
  • Reach a live Fitbit agent: Press 0

Calling Fitbit Customer Care at 877-623-4997

Feb 12, 2024

Calling Fitbit doesn't seem to be very effective, because the customer service representatives don't know the basics of what they do and don't follow up in accordance with the company's stated policies.

When I dialed, the system told me that I could request help with one of several areas, including technical support, existing orders or placing a new order. I said that I wanted to place a new order, and the system told me that it would take me to the appropriate representative. It said that if my call got disconnected, the representative would give me a call back unless I opted out of it. I did not opt out, and I was quickly connected with a representative, who asked me how she could assist me.

I said that I was looking at placing a new order for a Fitbit, and I wanted to know how long it would take to get a Fitbit sent over to Hawaii. The representative didn't seem to be listening carefully and asked me when I had placed the order. I said that I had not placed an order yet; I was simply looking to put in a new order and wanted to get an idea of about how long it would take.

She asked me again about my order, thinking I had placed it today, and I said again that I had not yet put in an order. She said that she would have to check with her supervisor to get the information and asked to place me on hold. I thought that was strange, but I said that was okay and waited.

After a few minutes, she came back on and said that she had the information, but she needed me to give her my name before she was allowed to provide it. Again, I thought it was strange, but I gave my name. However, at that point, the call got cut off, and I waited for a few minutes, expecting the immediate call back that Fitbit had promised. No call back ever came from the representative.

Overall, I really wasn't impressed with this call. There were some positives, notably in how quickly the system progressed me through to talking with a representative and how I was able to narrow down where I needed to direct my call. However, the promises that the system made turned into a negative once it became clear that Fitbit couldn't or wouldn't live up to them. Getting a call back automatically would have been a good thing, but it didn't end up happening.

I was also unimpressed with the representative not knowing something as basic as how long shipping might take. I understand that not every representative will know everything, but this should have been something they'd have taught team members from the beginning. Based on this, I wouldn't use this number if I was a genuine customer.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

Yes I need a replacement charger I hit it off the accidentally and it cracked
I have not owned * used a Fitbit for many years, please remove my details from your dat...
Every time I try and sign in, you keep telling me that my details are incorrect, but th...
Fitbit versa * have kept protector on from day * looks like just came out of box starte...
Hello Customer Service,**I bought Fitbits Versa few time ago and currently watch screen...
I accidentally deleted my fitbit and now it won't let me back in because it said my e-m...
Bonjour**Actuellement depuis * jours la synchronisation entre mon portable et me montre...
MY FITBIT SENSE WILL NOT TAKE A CHARGE COMES UP WITH A PICTURE OF A BATTERY WITH A * IN...
Ordered Fitbit Charge* through my insurance company. Received tracker without charging...
Het horloge Fitbit charge * blijft zwart. Opnieuw gestart geeft wel smiley (vaag). Sync...
fitbit charge * blijft zwart, de gegevens oip de app zijn er wel. Synchronisatie is oke...
I want to know what can I do if the cover came off
Je veux acheter sense* je ne vois que des commentaire n*gatifs sur le gps. J'ai d*j...
Hello,**I am writing to you regarding order * Oyrngj*twnp*v. that I sent to you on Wedn...
wont allow me to add my old Charge *. Got new Luxe for Christmas and it has swapped my...

Fitbit Customer Phone Number 877-623-4997 - Stats

Phone number to dial877-623-4997
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5pm PST
Best time to dial9:05am
Average wait9 minutes
Current wait12 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, email, twitter, chat
Quality of communication69%
Quality of help82%
Customer votes3,474
Information last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Fitbit's Best Toll-Free/800 Customer Phone Number

This is Fitbit's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fitbit agent. This phone number is Fitbit's Best Phone Number because 44,490 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-623-4997 include Repairs, Device Support, Return an Order, Problem With the App, Warranty Claim and other customer service issues. The Fitbit call center that you call into has employees from Singapore, California, Texas and is open Mon-Fri 9am-5pm PST according to customers. In total, Fitbit has 1 phone number. It's not always clear what is the best way to talk to Fitbit representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Fitbit?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Fitbit. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Fitbit, including live chat and email and their website / help desk and their Twitter handle. Visit our Fitbit Customer Service page for more information.
Fitbit Customer Service

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