Updated

Fitbit Customer Service

Phone Number & Contact Info

Fitbit's Best Phone Number

877-623-4997
Toll-free·Calls Customer Service·Most popular Fitbit number
Q:

How do I talk to a live human at Fitbit?

A:Press 0
Q:

Does Fitbit offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm PST. The least busy day is Thursday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 11 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Fitbit phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Below are some clips we've found from Fitbit's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Fitbit customer support. For assistance with premium subscription services, including help with billing or cancellations, press one. For assistance with filing a claim on your in warranty Fitbit device, press two."
Excerpt from a call with Fitbit
Monday, January 1, 2024 6:46 PM

The first phone menu

"For assistance with premium subscription services, including help with billing or cancellations, press one.
For assistance with filing a claim on your in warranty Fitbit device, press two."
Excerpt from a call with Fitbit
Sunday, May 19, 2024 9:01 PM

After you press 1

"For assistance with filing a claim To change or cancel your subscription, press one.
For assistance with Fitbit Health coaching, press two."
Excerpt from a call with Fitbit
Wednesday, May 22, 2024 7:07 PM

After you press 3

"For assistance with order status or shipping information on an exist Your call may be recorded for quality and training purposes.
For assistance with For assistance with order status or shipping information on an existing in warranty replacement order, press one.
If you want help with placing a new order on Fitbit dot com or need assistance with order status or shipping information, for a new device, press two."
Excerpt from a call with Fitbit
Sunday, March 31, 2024 5:46 AM

After you press 4

"Assistance with premium subscription services, including help with billing or cancellations.
For assistance with Fitbit Ioniq, press one.
For assistance with your Arya scale, or Google Pixel watch, press two."
Excerpt from a call with Fitbit
Friday, May 10, 2024 1:25 PM

What are the hours and when should I call?

Fitbit operates the call center for this 877-623-4997 phone number Mon-Fri 9am-5pm PT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 235 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fitbit phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fitbit staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Fitbit is Thursday. The most busy day to call is Tuesday, which averages 100% more phone calls by comparison. Again, this is based on a sample of 235 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Quietest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Fitbit

In summation, the best day to call Fitbit is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Fitbit staffs the call center well on Thursday.

Calling this Fitbit Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Feb 12, 2024

Calling Fitbit doesn't seem to be very effective, because the customer service representatives don't know the basics of what they do and don't follow up in accordance with the company's stated policies.

When I dialed, the system told me that I could request help with one of several areas, including technical support, existing orders or placing a new order. I said that I wanted to place a new order, and the system told me that it would take me to the appropriate representative. It said that if my call got disconnected, the representative would give me a call back unless I opted out of it. I did not opt out, and I was quickly connected with a representative, who asked me how she could assist me.

I said that I was looking at placing a new order for a Fitbit, and I wanted to know how long it would take to get a Fitbit sent over to Hawaii. The representative didn't seem to be listening carefully and asked me when I had placed the order. I said that I had not placed an order yet; I was simply looking to put in a new order and wanted to get an idea of about how long it would take.

She asked me again about my order, thinking I had placed it today, and I said again that I had not yet put in an order. She said that she would have to check with her supervisor to get the information and asked to place me on hold. I thought that was strange, but I said that was okay and waited.

After a few minutes, she came back on and said that she had the information, but she needed me to give her my name before she was allowed to provide it. Again, I thought it was strange, but I gave my name. However, at that point, the call got cut off, and I waited for a few minutes, expecting the immediate call back that Fitbit had promised. No call back ever came from the representative.

Overall, I really wasn't impressed with this call. There were some positives, notably in how quickly the system progressed me through to talking with a representative and how I was able to narrow down where I needed to direct my call. However, the promises that the system made turned into a negative once it became clear that Fitbit couldn't or wouldn't live up to them. Getting a call back automatically would have been a good thing, but it didn't end up happening.

I was also unimpressed with the representative not knowing something as basic as how long shipping might take. I understand that not every representative will know everything, but this should have been something they'd have taught team members from the beginning. Based on this, I wouldn't use this number if I was a genuine customer.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Fitbit

If you have time to do a bit of reading before you call Fitbit, we recommend you read over some of our problem-specific articles.

Can my Fitbit be repaired?

If for some reason your Fitbit is broken or has stopped working, don't fret. We looked into all the ways to report it to the company to help you get your device working again.

How Do I Recover My Fitbit Account?

As a Fitbit user, you want to be able to log into your account and see your progress. When you cannot log into your account, you can recover it through the app or the Fitbit website. By resetting your password, you will be able to recover your account, see your data and track your progress.

How Do I Add a Second Fitbit to My Account?

Fitbit is a fun way to keep track of your wellbeing which is made easier by owning more than one device. Fitbit makes it possible to utilize this feature, but there are restrictions. You can't have more than one of the same device models, nor can you have more than one device that shares the same operating system. You can have one of each model but you can link Fitbit App Gallery to one device.

Top Fitbit customer service problems

Click the link above to get answers to just about any Fitbit customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fitbit, and their purpose. Are any of these similar to the reason you are trying to call?
Technical support: "Having trouble with connection."
- From a call lasting 2m 53s , May 21, 2024 3:52 PM
Issue resolved: "It's working now. Thank you. I figured it out. Thank you."
- From a call lasting 2m 6s , May 20, 2024 6:24 PM
Assistance with setting up Fitbit Charge 5: "I just got it as a gift, and I wanna set it up And I'm having a hard time."
- From a call lasting 7m 41s , May 14, 2024 5:22 PM
Water damage query: "I accidentally washed my Fitbit watch, any ideas on what to do?"
- From a call lasting 25m 51s , May 14, 2024 1:01 PM
Faceplate fell off Fitbit Versa 2: "I was folding a blanket, and my faceplate just came off."
- From a call lasting 8m 25s , May 10, 2024 1:25 PM
Follow-up on replacement order: "I did a claim on my Fitbit watch about ten days ago, and y'all were gonna send me a new one and send me an envelope to send the old one back in, but I haven't heard anything yet."
- From a call lasting 9m 18s , May 9, 2024 8:05 PM
Difficulty ordering Fitbit: "I've been trying to order a Fitbit this morning, and this system is not cooperating very well."
- From a call lasting 2m 33s , May 8, 2024 4:43 PM
Syncing connectivity issues: "My Fitbit watch is not keeping accurate time and now none of my devices are connected after trying to fix it."
- From a call lasting 18m 48s , May 6, 2024 3:23 PM
Fitbit Charge 5 troubleshooting: "Hi. I've been having trouble with my Fitbit Charge 5 for a few weeks now. It's not holding a charge and now the screen is black."
- From a call lasting 12m 21s , May 6, 2024 3:16 PM
Trouble syncing Fitbit device: "I'm having all sorts of issues with this thing. It won't sync to my phone properly."
- From a call lasting 15m 42s , Apr 25, 2024 2:58 PM

More Fitbit Customer Service Contacts

There are of course other ways to contact Fitbit customer service besides the phone. Below we list the best ones, by medium.

Fitbit Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Fitbit provides this option.

Fitbit Customer Email Addresses

support@fitbit.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Fitbit will reply our your email.

Fitbit Customer Service on X (formerly Twitter)

@FitbitSupport - Customer Service
Company Twitter help handle
Fitbit, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Fitbit Customer Help Desk / Web Support

help.fitbit.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Fitbit customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Fitbit's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fitbit agent. This phone number is Fitbit's best phone number because 44,490 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-623-4997 include Repairs, Device Support, Warranty Claim, Return an Order, Problem With the App and other customer service issues. The Fitbit call center that you call into has employees from Singapore, California, Texas and is open Mon-Fri 9am-5pm PT according to customers. In total, Fitbit has 1 phone number. It's not always clear what is the best way to talk to Fitbit representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Fitbit. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fitbit. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Fitbit Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated