Fitbit Customer Service Issues

Hello, I have a Fitbit Versa 3 that I use daily for work, and I recently purchased a Fitbit Sense to use during my free time as my work device is worn out. I tried to connect both to my account but found out it's not possible. Is there a way to have both devices connected to my single account and switch between them as needed? I'm hoping for a solution to this issue. Thank you.

I have encountered several issues and attempted troubleshooting multiple times. Following a conversation with a representative who had difficulty understanding me, I managed to reset the versa 2 as requested. However, I encountered a persistent issue where the screen remains green during the setup process, preventing me from obtaining the necessary code. As a senior citizen, I rely heavily on my versa 2, and being without it has been challenging. Unfortunately, purchasing a new one is not a viable option for me at the moment. Any assistance in resolving this problem would be greatly valued. Thank you. Karen W.

Subject: Issues with Fitbit Charge 5 Hello, I contacted you previously concerning a faulty Fitbit Charge 4 back in October [redacted]. I received a voucher and was upgraded to the Charge 5; however, I am experiencing issues with this replacement device. Three days ago, I observed that the time was running 30 minutes slow. Additionally, the battery level dropped from 86% to 28% within a short period. The following day, the Fitbit shut down completely and is now unresponsive. Despite attempting to charge and reset it, the device remains non-functional. I have seen a few green flashes and the Fitbit logo, but it does not respond. I would like to know if the device is repairable or if it can be replaced under the warranty. Your guidance on this matter would be greatly appreciated. Thank you for your assistance. Regards, S. Watson

The recent update to the Fitbit app has caused multiple issues. Problems persist and now it is even more difficult to log food as the search function automatically switches to custom inputs, preventing users from easily accessing nutritional information. This makes tracking daily calories challenging. Additionally, there is no synchronization between the app and the website, making it impossible to track activity and food intake seamlessly. Instead of reverting to the previous version of the app while they address these issues, the company is frustrating its users by providing subpar service. I own a Charge 5 watch.