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Samsung Customer Service

Phone Number & Contact Info

Samsung's Best Phone Number

800-726-7864
Toll-free·Calls Customer Service·Most popular Samsung number
Q:

How do I talk to a live human at Samsung?

A:Press 0 then 0. Then press 1 at every prompt until you are transferred to a rep
Q:

Does Samsung offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 8am-12am EST. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 1 minute and 28 seconds. The longest hold times are on Sunday, and the shortest are on Monday. How is this calculated?

Samsung Customer Phone Numbers

Technical Support

888-987-4357
Toll-free · 24 hours, 7 days · Press 1, then 1, then 5. · If you're calling for samsung.com, order support, or product purchase, press 1. For anything else, please stay on the line.

Corporate Offices

201-229-4000
Mon-Fri 9am-5pm EST · Corporate headquarters · If you're calling about Samsung mobile phones, press 1. For any other Samsung phones, press 2. To speak to an operator, press 3.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Samsung phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 then 0. Then press 1 at every prompt until you are transferred to a rep
Here is how our research team describes the way the Samsung phone system greets you: If you're calling for samsung.com, order support, or product purchase, press 1. For anything else, please stay on the line.
Below are some clips we've found from Samsung's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Samsung. This call will be monitored and recorded for quality and training purposes."
Excerpt from a call with Samsung
Thursday, January 4, 2024 5:36 PM

The first phone menu

"Thank you for calling Samsung. This call will be monitored and recorded for training and quality purposes and to improve our business. What can we do to assist you today? Sorry. I could not catch that. Could you repeat your product one more time? Unfortunately, we were unable to capture the product that you need assistance with. To ensure that we can direct you to the correct representative, please choose your product from one of the following options.
For any mobile products, such as phones, tablets, watches, or earbuds, press one.
For any appliances such as refrigerators, washers, or dryers, press two."
Excerpt from a call with Samsung
Wednesday, May 22, 2024 5:06 AM

After you press 1

"For any home entertainment devices for fold or flip models, press one.
For all other phones, press two.
For tablets, press three.
For galaxy buds or galaxy watches, press four."
Excerpt from a call with Samsung
Sunday, March 17, 2024 11:42 AM

After you press 3

"For DEVAB press one.
For smart things or health products, press two."
Excerpt from a call with Samsung
Monday, February 19, 2024 1:32 AM

What are the hours and when should I call?

Samsung operates the call center for this 800-726-7864 phone number Mon-Sun 8am-12am ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 1,322 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Samsung phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Samsung staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Samsung is Sunday. The most busy day to call is Thursday, which averages 92% more phone calls by comparison. Again, this is based on a sample of 1,322 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Sunday, which is 300% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Longest
Mon
Shortest
Tue
Wed
Thu
Fri
Sat

The best time to call Samsung

In summation, the best day to call Samsung is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Samsung staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Calling this Samsung Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 5, 2023

Calling Samsung's 800-726-7864 phone number required a bit of a runaround. For some reason, the company's voice recognition system isn't very accurate. Also, in my opinion, the automated assistant's voice is unclear. For a leading tech company, Samsung really needs to work on its customer service. 

My husband has a Samsung phone. It's about a year old but the touchscreen is starting to be very finicky. It still works, but sometimes it acts like there's water under the glass and jumps around. My primary goal was to find out if this was a known problem. If it's a known problem, then I wanted to see what Samsung would do to help me figure it out.

Samsung makes a lot of products, and people probably call daily for help with their devices and services. With that type of large customer service demand, you'd think the company would improve its interface.

When I called, the system thanked me for calling Samsung and, apparently, recognized my phone number because the voice assistant said, "I see you called recently about your tablet. Are you calling us back regarding that?" I said no, and it replied, "No worries, what can we do to assist you today?" I replied, "Talk about my Samsung phone." At first, it didn't understand me and I had to repeat myself, and then it asked, "Is the model of your phone a flip, fold, or something else?"

This time, I said "something else" three times, and it was like I was talking into the air. Eventually, the voice assistant said, "Unfortunately, we were unable to capture the product you needed help with. To ensure we can connect you to the right agent, please choose from the following options. For any mobile product, such as phones, earbuds, tablets, or watches, press 1. For any appliances, such as fridges, washers, or dryers, press 2. For any home entertainment devices, such as Blu-Ray players, TVs, or home theater systems, press 3. For devices such as Chromebooks or monitors, press 4. For Samsung Pay, press 5. For Samsung business products, press 6."

I pressed 1 for phones. Then, it gave me another array of options I could have skipped if it had listened, which were: "For fold or flip models, press 1. For all other phones, press 2. For tablets, press 3. For Galaxy buds or watches, press 4. For everything else, press 5." This is where it started to get hard to hear. It sounded like the voice assistant was under water, and through this muddled speech, it said I would be transferred to an agent. 

At some point, it asked if I wanted to text a representative (I said no), and then, something about a survey (also said no). Finally, I got connected to an agent after about a minute of that gibberish who spoke clearly enough and was able to help me troubleshoot the issue.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Samsung

If you have time to do a bit of reading before you call Samsung, we recommend you read over some of our problem-specific articles.

Is Samsung Pay compatible with all Samsung devices?

Yes, Samsung Pay is compatible with all Samsung devices. It works seamlessly across Samsung smartphones, smartwatches, and tablets. Whether you own the latest flagship models like the Samsung Galaxy S21 or older models such as the Galaxy Note 9, you can still enjoy the convenience of Samsung Pay. Additionally, Samsung Pay is not limited to just smartphones, as it can also be used with other Samsung devices like the Galaxy Watch or Galaxy Tab. Simply download the Samsung Pay app, add your preferred payment methods, and you're ready to make contactless payments securely. Samsung Pay is designed to provide a convenient and versatile digital payment solution for all Samsung device users.

Is Samsung Pay available internationally?

Yes, Samsung Pay is available internationally. Samsung Pay has expanded its services to numerous countries across the globe. As of now, it is available in many countries, including the United States, United Kingdom, Australia, Canada, Spain, Denmark, Singapore, and more. Samsung Pay's international availability enables users to make secure and convenient mobile payments while traveling abroad. However, the availability of specific features may vary depending on the country and the participating banks or financial institutions. To check whether Samsung Pay is available in your country, you can visit the Samsung Pay website or consult with your local Samsung representative.

What is the warranty period for Samsung devices?

The warranty period for Samsung devices typically varies depending on the product. Samsung offers different warranty periods for different categories of devices. Generally, most Samsung mobile phones, tablets, and wearables come with a standard one-year limited warranty that covers manufacturing defects and faults. However, some premium Samsung devices, like the Galaxy Fold series, may have an extended warranty period. It is advisable to consult the specific product's documentation or the Samsung website for accurate information about the warranty duration for a particular device. Additionally, Samsung also provides an option to purchase extended warranty coverage for some products, which can offer additional protection beyond the standard warranty period.

Top Samsung customer service problems

Click the link above to get answers to just about any Samsung customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Samsung, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with TV setup: "My parents bought a Samsung TV and Spectrum told me to contact you to change or put on the channels because the TV screen is only showing an upgrade message."
- From a call lasting 7m 16s , May 23, 2024 9:13 PM
Troubleshooting TV without internet: "Hello. It's really quite simple. You've disconnected this TV from the Internet."
- From a call lasting 8m 15s , May 23, 2024 2:42 AM
No specific purpose: ""
- From a call lasting 8m 12s , May 22, 2024 6:50 PM
Issue with navigation voice: "I'm having an issue with the navigation voice on my TV."
- From a call lasting 3m 49s , May 19, 2024 11:29 PM
No specific request: "No. Thank you."
- From a call lasting 3m 1s , May 16, 2024 11:08 PM
Appliance warranty and repair: "I have several issues with the thirteen thousand dollars worth of Samsung appliances I purchased from Lowe's."
- From a call lasting 25m 49s , May 16, 2024 6:16 PM
Order not received: "I haven't received my order that was supposed to be delivered on the eighth."
- From a call lasting 13m 25s , May 10, 2024 4:54 PM
Change phone number on account: "We're trying to change the phone number on the TV account to our new number."
- From a call lasting 24m 26s , May 2, 2024 11:30 PM
Phone number change delay: "Why has my phone number not been changed in three weeks as promised?"
- From a call lasting 15m 15s , Apr 20, 2024 8:04 PM
Asking for service center number: "Can you give me the number for customer service for that type of service?"
- From a call lasting 5m 54s , Apr 18, 2024 5:44 PM

More Samsung Customer Service Contacts

There are of course other ways to contact Samsung customer service besides the phone. Below we list the best ones, by medium.

Samsung Customer Service Live Chat

samsung.com - Technical Support
Choose "Live Chat" on the lower right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Samsung provides this option.

Samsung Customer Email Addresses

president@sea.samsung.com - Customer Service
Office of the President. This is the highest level of customer service I've been able to find after bothering their phone reps for long enough.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Samsung will reply our your email.

Samsung Customer Help Desk / Web Support

samsung.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Samsung customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Samsung's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Samsung agent. This phone number is Samsung's best phone number because 82,302 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-726-7864 include Repair Request, Track an Order, Device Support, Refund a Charge, Account Access and other customer service issues. The Samsung call center that you call into has employees from California, South Carolina, Vietnam, India, North Carolina, Canada and is open Mon-Sun 8am-12am ET according to customers. In total, Samsung has 3 phone numbers. It's not always clear what is the best way to talk to Samsung representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Samsung. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Samsung. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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