Samsung Customer FAQ

Top Answers & How-to Guides

What is Samsung's Phone Number?

The question we are asked most often is about how to talk to Samsung customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Samsung Pay and how does it work?

Samsung Pay is a mobile payment service that allows users to make secure and convenient payments using their Samsung devices. It works...
Ask any question you have about Samsung customer service, get an answer now.

Recent Samsung Customer Questions

I am using an esim in my s22 ultra my pin blocked ... I am unable to use my device. It display to unlock your device , contact your service provider

If your eSIM on your Samsung S22 Ultra is locked due to a blocked pin, it's something that only your service provider can assist with. The device manufacturer, Samsung in this case, doesn't have control over the PINs of eSIMs, as they're managed by individual network providers. Please reach out to your network service provider as they have the ability to reset your PIN. Remember, it is important to keep your PIN safe and not enter it incorrectly too many times, as this can lead to the SIM becoming locked.
Asked Apr 24, 2024 10:24 AM

How long is the warranty for Galaxy Watch 5 charger?

The Samsung Galaxy Watch charger generally comes with a 1-year limited warranty. This covers manufacturing defects, but will not cover any damage caused due to misuse or accident. Remember to keep your proof of purchase as it's required should you need to make any claims under this warranty. However, warranty periods could be slightly different based on the region or retailer, so always check the precise details on the paperwork that came with your product.
Asked Apr 21, 2024 8:46 PM

galaxy A32 phone will not load software update

If your Samsung Galaxy A32 phone will not load a software update, make sure your phone is connected to a strong Wi-Fi network and has enough battery life. Also, ensure that your device has enough storage space available for the update. If the problem persists, you may try restarting your phone and attempting the update again. Additionally, software updates are released in stages, so if you recently received a notice about an upcoming update but can't see it yet, it may not be available for your device at this time. Waiting a few days and trying again can often resolve this issue too. Sometimes there could be a specific issue with your device or software, and it might need technical assistance.
Asked Apr 2, 2024 7:37 PM

Problem with HDMI connection on Samsung Smart television

If you're having issues with HDMI connections on your Samsung Smart TV, there can be a variety of reasons behind it. The issue could arise from the cable, the port, or the device you're trying to connect. Firstly, try unplugging and re-plugging the HDMI cable to ensure it is properly connected. You can also try a different HDMI port or test the cable with another device to rule out faulty hardware. If the problem persists, try restarting your TV. In terms of settings, go to the Input menu on your TV and ensure you have selected the right HDMI port. If none of these steps solve the problem, it may be necessary to have your TV checked by Samsung's service team.
Asked Apr 1, 2024 3:16 PM

Samsung device replacement broken device

If your Samsung device is broken, it might be replaced under the terms of its warranty. We recommend you first contact Samsung's customer service for troubleshooting - they may able to resolve the issue without a replacement. If your device is still under warranty and cannot be fixed, Samsung usually replaces it with a refurbished device of the same model. If your device is out of warranty, you may need to pay for repairs or a replacement. Before shipping, remember to back up your data as you may lose it. The specifics can change depending on your region, so check Samsung's device warranty guidelines for your location.
Asked Mar 30, 2024 3:33 AM

Help me with my Samsung customer service issue

Password Reset

How Do I Reset My Samsung Password?

If you have forgotten your Samsung password, you can use the Samsung website to reset it. You can also use the Find My Mobile service...

Transfer Data

How Do I Port My Galaxy Note to a New Phone?

The first Galaxy Note phablet had over 10 million purchases, a rate that went higher even with each passing Galaxy Note model. Even...

Choosing Size

What Size Galaxy Note Do I Really Need?

Which size of Galaxy Note you need will depend on how you're using your phone. If you plan to store large photo or video files or want...

Software Updates

Is It Worth It to Keep Updating My Galaxy Note Software?

It's worth keeping your Galaxy Note up to date, but you only need to install relevant versions of the update on your phone. If you...

Repair Requests

How Do I Make a Repair Request with Samsung?

Samsung makes it easy for customers to get fast repair whenever they need them. Whether you are looking for product repair or help...

Device Support

How Do I Get Device Support from Samsung?

You can get device support from Samsung through several avenues with these helpful tips.

Warranty Period

What is the warranty period for Samsung devices?

The warranty period for Samsung devices typically varies depending on the product. Samsung offers different warranty periods for different...

Memory Expansion

Can I expand the memory on my Samsung device?

Yes, most Samsung devices allow you to expand their memory. They come with a built-in slot for a microSD card, which allows you to...

Device Cleaning

What are the recommended cleaning methods for my Samsung device?

To safely clean your Samsung device, we recommend a few simple methods. Firstly, ensure that the device is powered off and disconnected...

Remote Control

Can I use my Samsung device as a remote control?

Yes, you can use your Samsung device as a remote control. Many Samsung devices come with built-in remote control capabilities, such...

Samsung Pay

What is Samsung Pay and how does it work?

Samsung Pay is a mobile payment service that allows users to make secure and convenient payments using their Samsung devices. It works...
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