How Do I Get Device Support from Samsung?

You can get device support from Samsung through several avenues with these helpful tips.

Jeff Whelpley is the editor / author responsible for this content.
Nov 5, 2019

Samsung is one of the largest electronic device manufacturers in the world. Their smart phone division is only rivaled by Apple.

Samsung devices include T.Vs, fridges, tablets, smart watches, cameras, phones, washing machines, microwaves and laptops among others. It is not odd to find 5 Samsung devices in a single home.

With so many devices, issues are bound to arise regardless of how good your track record is. When a Samsung device like a fridge malfunctions, it can cause you a great deal of trouble.

You can get device support from Samsung through several avenues. The sort of support you get will depend on the nature of your problem and the device that needs support.

You can get device support from Samsung through the following ways:

Support Page

Samsung has a comprehensive support site where customers can go and get support for any Samsung device they own. The support page can be accessed by scrolling to the bottom of the Samsung website and clicking 'Support.'

The support page has set up guides, manuals and tips for different Samsung devices. Any device support issue you face when you first get your device has a solution here.

The other part of the support site is the FAQ page where there are 'how to' guide articles to help you fix problems with the site. There are also interactive demonstrations on the page as to how to repair device problems.

If your device has any issues, this is the first place you should go to get device support from Samsung.

Community Forum

The support page also has a link to the Samsung community forum. The community includes almost 14 million members from all over the world proving information on over 12,000 topics with about 6,000 solutions.

To get device support from the community forum, you can browse the topics and their answers to find a relevant suggestion. If you cannot find a relevant topic, you can join the community and post our query and a member of the community will get back to you with an answer.

The community forum is one of the best sources for device support from Samsung. The answers on the site are tried and tested by Samsung users themselves.

Social Media

You can also reach out to Samsung though their social media feeds and request or device support. Samsung has a team of people who are always online to help aggrieved Samsung customers.

You can post your device's issue on Facebook or send Samsung a tweet and Samsung support or other Samsung users will respond with a helpful answer. A direct message on either platform is also a viable action.

Samsung Experience Store

Samsung has physical Experience Stores in almost every country on the planet. The centers are mostly concentrated in cities but they are a viable method of acquiring device support especially if you prefer personal interactions with local Samsung customer service agents.

The drawback of getting support from an Experience Store is that you have to take your device with you which can be cumbersome and tedious. The advantage of visiting a physical location is that you will deal with a customer care agent in person who is likely to be helpful increasing the chances of you walking out of the store with a fixed device.

Contact Customer Care directly

If the above methods of getting device support from Samsung do not work, you should try contacting their customer support team directly. Different modes of communication have different access and response times so choose the one that best suits your needs.

You can find the Samsung customer support information on GetHuman.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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Why does GetHuman Write How-to Guides for Samsung Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Samsung in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Device Support from Samsung? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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