How Do I Restore My Samsung Pay Account?
The process of restoring your digital payment account can be quite a piece of work. Therefore, consumers may require urgent assistance whenever they face such a predicament. That's why GetHuman provides simple guides that attempt to help you solve your service problems. Alternatively, you can use our directory of customer care contacts for companies such as Samsung Pay to resolve your issue. We are a client-centered company that helps consumers share their experiences and quickly contact agents.
Thanks to technological advancements, living in the digital era today has multiple perks. From making purchases and paying bills to manage your employees and handling your work schedule, there's nothing you cannot achieve online. This is made possible by the efforts of technology giants such as Samsung.
Samsung Electronics owns and operates the Samsung Pay platform, mobile pay, and digital wallet service. The payment app allows users to manage payments using compatible Samsung mobile phones and devices. To access the Samsung Pay menu on your phone, all you have to do is swipe upwards from your screen's bottom.
Customers can load various debit, credit, and loyalty cards in their digital wallets via the Samsung app. And to select any of your cards, you can swipe between them on your screen. Therefore, you can easily manage your money, and some banks allow consumers to withdraw cash via the platform.
As much as Samsung Pay provides a convenient alternative to managing your online wallet, it has its shortcomings. You may find yourself unable to gain access to your account for one reason or the other. During such times, restoring your account is the next favorable option to reset your account and continue enjoying Samsung pay's services. Here's how to go about the process.
Can't access Samsung Pay? Follow these steps
Samsung pay's consumers have the option to reset their app to help solve underlying issues such as inability to access accounts or forgotten PINs. You can follow the steps below to reset your Samsung Pay account on your phone:
- Navigate to your Settings
- Tap on Apps
- Swipe towards and then touch the Samsung Pay Framework (Alternatively click on more options, i.e., the three vertical dots to show system apps and narrow down your app list. Then choose Samsung Pay)
- Tap on Force stop and click on OK to confirm
- Click on Storage and then Clear cache that's in the subsequent screen.
- Hit Manage storage to go to the Samsung Pay app information screen
- Click on Storage, Clear data, and then OK. You have now reset your Samsung pay account and can sign in once again.
It's worth noting that once you re-establish your Samsung Pay account, you'll remove your payment and membership cards as well as rewards from your phone. However, no data will get lost from your account, including your rewards, and all you have to do is access your account by logging in once again.
If the above DIY process doesn't do the trick, there's always the option of contacting the customer support team. Read on to find out more.
The alternative: Customer care support via phone call
The best way of contacting Samsung Pay's customer service department is through the company's toll-free line. Before embarking on the process, it's wise to have your account information such as PIN and username handy. This will enable the service team to trace your account quickly and promptly serve you. During the phone conversation, you have the freedom to address your account concerns exhaustively and seek clarification for anything you don't comprehend. Additionally, the agents can offer tips on how to avoid account problems in the future.
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Why does GetHuman Write How-to Guides for Samsung Pay Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Samsung Pay in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Restore My Samsung Pay Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.