A:Not at this number; hours here are Mon-Fri 9am-11pm EST.The least busy day is Monday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Samsung Pay below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Samsung Pay phone number to document the phone system.
Here is how our research team describes the way the Samsung Pay phone system greets you: Please enter the telephone number associated with your account.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from Samsung Pay's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling Samsung Pay Cash.
Please enter the telephone number associated with your account."
Excerpt from a call with Samsung Pay
Friday, October 18, 2024 11:32 AM
They may ask you to enter information with the dial pad
"Thank you for calling Samsung Pay Cash.
Please enter That is an invalid response."
Excerpt from a call with Samsung Pay
Friday, February 16, 2024 7:02 AM
What are the hours and when should I call?
Samsung Pay operates the call center for this 800-270-4169 phone number Mon-Fri 9am-11pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 5,521 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Samsung Pay call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Samsung Pay phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Samsung Pay staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Samsung Pay is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 5,521 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Samsung Pay is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Samsung Pay number, but it is also the day with the shortest hold times.
When you call Samsung Pay, you are immediately asked to enter the telephone number associated with your account. This was immediately frustrating because despite calling with that phone and entering the phone number, it told me that it did not recognize the phone that I was calling from and hung up on me.
It took me several attempts to actually get through the system and have it recognize my phone number. While I read that pressing 0 could help you skip to customer service, it did not help in this instance. The phone recording would simply tell me that it was an invalid response.
This seemed to be a common problem when I looked it up online, and there is nothing more frustrating than being hung up on while trying to get help. Once I got through, I got a directory and was able to press 0 to skip the process and talk to a customer service representative.
While I was waiting to talk to someone, I went online to see if I could just talk to someone via live chat, but that didn't work either. While Samsung Pay promises 24/7 support, it fails to mention that this support is virtual and not actually a real person. I could not type into the chat box, and all it did as I selected options was send me to an FAQ and give me the option to email.
It took about 10 minutes for a representative to pick up the phone. They had a thick accent, and it took a few tries to properly convey what I needed help with. I am having trouble updating my new debit card. I just need to change the expiration date and the CVV code, but it keeps telling me the card is already registered.
The representative did offer me a process to go through to remove the old card and put the new one on, but I am getting stuck at the same step, which they don't seem to understand. I ended up asking to speak to a manager who was helpful enough.
In the end, it took me over 15 minutes with the customer service department to resolve my issue, and I feel like the issue was simple enough that it could have been a quick minute. While it wasn't my worst customer service experience, I certainly wouldn't rave to anyone about it.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Samsung Pay
If you have time to do a bit of reading before you call Samsung Pay, we recommend you read over some of our problem-specific articles.
Yes, Samsung Pay is compatible with all Samsung devices. It works seamlessly across Samsung smartphones, smartwatches, and tablets. Whether you own the latest flagship models like the Samsung Galaxy S21 or older models such as the Galaxy Note 9, you can still enjoy the convenience of Samsung Pay. Additionally, Samsung Pay is not limited to just smartphones, as it can also be used with other Samsung devices like the Galaxy Watch or Galaxy Tab. Simply download the Samsung Pay app, add your preferred payment methods, and you're ready to make contactless payments securely. Samsung Pay is designed to provide a convenient and versatile digital payment solution for all Samsung device users.
Yes, Samsung Pay is available internationally. Samsung Pay has expanded its services to numerous countries across the globe. As of now, it is available in many countries, including the United States, United Kingdom, Australia, Canada, Spain, Denmark, Singapore, and more. Samsung Pay's international availability enables users to make secure and convenient mobile payments while traveling abroad. However, the availability of specific features may vary depending on the country and the participating banks or financial institutions. To check whether Samsung Pay is available in your country, you can visit the Samsung Pay website or consult with your local Samsung representative.
To gain complete control and access to your Samsung pay account after the account suspension is a smooth transition. When you suspend your account, you automatically delete the digital account number that connects the device to your account.
Click the link above to get answers to just about any Samsung Pay customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Samsung Pay is extracted from issues that customers have reported to GetHuman.
This is Samsung Pay's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Samsung Pay agent. This phone number is Samsung Pay's best phone number because 33,127 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-270-4169 include and other customer service issues. Rather than trying to call Samsung Pay first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Samsung Pay has 1 phone number. It's not always clear what is the best way to talk to Samsung Pay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Samsung Pay. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Samsung Pay. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
