Whirlpool Customer Service

Phone Number & Contact Info

Whirlpool's Best Phone Number

Toll-free·Calls Customer Service·Most popular Whirlpool number

How do I talk to a live human at Whirlpool?

A:Press 0 at each prompt.

Does Whirlpool offer 24 hour customer service?

A:Not at this number; hours here are Mon-Tues 8am-8pm, Wed-Fri 9am-7pm,. The least busy day is Wednesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 9 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

Whirlpool Customer Phone Numbers

Water Heater Technical Support

Toll-free · 24 hours, 7 days · Phone number for water heaters · Please speak the unit number of the product you are calling about. Say each number separately.

Corporate Offices

24 hours, 7 days · Calling this Whirlpool number should go right to a real human being · If you are a customer calling about an appliance, press 1. For the corporate switchboard, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Whirlpool phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt.
Here is how our research team describes the way the Whirlpool phone system greets you: Service or product help, press 1. To order parts or check part order status, press 2. Appliance orders, press 3. Warranties, press 4. To register a product, press 5.
Below are some clips we've found from Whirlpool's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hello. Welcome to the Whirlpool customer experience. Experience. For English, please stay on the line. If you are calling regarding service or product help, press one. To order parts your safety and the safety of our service network is our number one priority. By scheduling service with us today, you are confirming that you have not tested positive for COVID nineteen within the last five days. We look forward to serving you. Did you know twenty four hour online services such as registering your product, scheduling service, or product information is available at world dot com. If you have had a repair in the last thirty days or calling about a current service call, press one. If you are calling to schedule a new Is your appliance more than twelve months old?"
Excerpt from a call with Whirlpool
Monday, January 15, 2024 3:39 PM

The first phone menu

"Hello. Welcome to the Whirlpool customer experience. For English, please stay on the line.
If you are calling regarding service, press one.
To order parts, or for part order status, press two.
For assistance with an appliance order, press three.
To schedule service under an extended warranty or for questions about an extended warranty, press four."
Excerpt from a call with Whirlpool
Friday, May 17, 2024 7:58 AM

After you press 1

"To schedule service under an extended warranty if you have a repair in the last thirty days or are calling about an existing, or already scheduled service visit, press one.
If you are calling to schedule a new service appointment, press two."
Excerpt from a call with Whirlpool
Sunday, May 26, 2024 6:16 AM

After you press 2

"To schedule service if you would like to check the status of an existing order, press one.
Otherwise, press two."
Excerpt from a call with Whirlpool
Saturday, June 15, 2024 11:41 PM

After you press 4

"If you need to purchase a plan, press one.
If you are calling regarding an existing plan, press two."
Excerpt from a call with Whirlpool
Monday, February 26, 2024 6:56 PM

What are the hours and when should I call?

Whirlpool operates the call center for this 866-698-2538 phone number Mon-Tues 8am-8pm, Wed-Fri 9am-7pm,. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 341 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Whirlpool phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Whirlpool staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Whirlpool is Wednesday. The most busy day to call is Monday, which averages 153% more phone calls by comparison. Again, this is based on a sample of 341 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Whirlpool

In summation, the best day to call Whirlpool is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Whirlpool staffs the call center well on Wednesday.

Calling this Whirlpool Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Nov 10, 2023

Customers most often call Whirlpool to obtain assistance with ordering appliance parts, scheduling service, registering a product or checking the status of an order. Upon calling, the automated system directs you to remain on the line for English or to press 1 for Spanish. I was initially required to enter my phone number to see if Whirlpool had my account on file. After two entries, the system determined there wasn't a match with Whirlpool’s records. Instead, I was given a menu of options ranging from order status and parts purchase to service and support.

Knowing that I wanted to get information about new refrigerators, I chose the option for orders to see if I could be directed to someone in sales. However, the automated choice asked for information regarding my order number, which I didn’t have. I pressed 0 twice to be directed back to the main menu or to a representative.

After a short wait, I was connected with a customer care representative who was able to send me to the appropriate department for sales and appliances. This was a longer wait, at least five to six minutes, but a different representative finally answered. I explained what I was looking for and asked about any special deals on new refrigerators. The rep asked if I had any models or price ranges in mind, suggesting I search Whirlpool’s website while on the phone with him.

This was a helpful tip, so I opened their website and noticed a few models that would fit my budget. The rep shared that some early Black Friday deals were already available if I was interested in purchasing an appliance before the holiday shopping rush begins. Signing up online to receive emails from Whirlpool also gives you a 5 percent discount on any future sale. In addition, he shared some of Whirlpool’s financing and payment options that may be beneficial with a large appliance purchase.

Once I decided on a few refrigerator choices, the rep suggested I visit a local store if I needed to see them in person. While Whirlpool doesn’t have its own store, its appliances are sold locally in Best Buy, Home Depot and Lowe’s. These retailers are just a few miles away from my home, so I thanked the rep for this suggestion. However, he recommended I make my purchase online or over the phone to take advantage of the current deals. He also explained the shipping and delivery process, which would ensure the product's safe arrival directly to my door.

Overall, it was a helpful experience connecting with a customer representative who was knowledgeable and patient in guiding me toward the right appliance. Though, I think it's best to go online first to better understand what you’re looking for before calling. The service line is also available 24/7 to check your order status or set up a service appointment.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Whirlpool

If you have time to do a bit of reading before you call Whirlpool, we recommend you read over some of our problem-specific articles.

What is the warranty coverage for Whirlpool products?

Whirlpool offers a comprehensive warranty coverage for their products. The warranty period varies depending on the type of product you purchase. Generally, Whirlpool appliances like refrigerators, dishwashers, and ovens come with a one-year limited warranty. However, some specific models or parts may have extended coverage, such as a 10-year limited warranty for certain major components. Additionally, Whirlpool provides a warranty for their laundry appliances, including washers and dryers, offering a one-year limited warranty. It is important to note that warranty terms and conditions may differ by region, so it is recommended to check the Whirlpool website or contact a customer service representative for precise details on warranty coverage for your specific product.

What is the return policy for Whirlpool products?

Whirlpool offers a hassle-free return policy for its products. If you find yourself unsatisfied with your purchase, you can return it within 30 days from the date of purchase. To qualify for a return, the product should be in its original condition, with all the accessories, documentation, and packaging intact. Whirlpool provides a refund for the purchase price, excluding any shipping and handling charges. It is advised to keep your original receipt as proof of purchase. For returns, you need to contact Whirlpool's customer service to initiate the process. They will guide you through the necessary steps, including providing a return authorization number. Overall, Whirlpool strives to make the return experience as smooth as possible for its valued customers.

What are the energy efficiency ratings for Whirlpool appliances?

Whirlpool appliances are known for their commitment to energy efficiency. Our products are designed with advanced technologies to minimize energy consumption and reduce environmental impact. Energy efficiency ratings vary depending on the specific appliance model. For refrigerators and freezers, Whirlpool offers a wide range of options ranging from Energy Star certified models to those with an A+ energy rating. When it comes to washers and dryers, many of our appliances are also Energy Star certified, ensuring significant energy savings. Dishwashers from Whirlpool also feature efficient designs, with options that have achieved an A++ energy rating. The energy efficiency ratings of Whirlpool appliances are clearly displayed on product specifications, allowing customers to make informed choices while helping the environment and saving on energy costs.

Top Whirlpool customer service problems

Click the link above to get answers to just about any Whirlpool customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Whirlpool, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 33s , Jul 8, 2024 8:19 PM
Issue with Whirlpool oven: "I'm showing the code of s six e one, and I know it's showing a sensor."
- From a call lasting 17m 10s , Jun 25, 2024 3:21 PM
Unsatisfied with customer service: "That's a waste of time."
- From a call lasting 2m 10s , Jun 14, 2024 1:01 PM
No response: ""
- From a call lasting 19s , May 29, 2024 11:37 AM
Locating water filter: "I have a brand new refrigerator Whirlpool, but I can't find where the fill is."
- From a call lasting 9m 45s , May 9, 2024 8:35 PM
Purpose unclear: ""
- From a call lasting 50s , Apr 22, 2024 5:36 PM
Unclear purpose: ""
- From a call lasting 54s , Apr 4, 2024 9:39 PM
Greeting: "Thank you for answering."
- From a call lasting 1m 12s , Mar 11, 2024 3:17 PM
Seeking assistance for girls: "I can help girls. Maybe you can help her by that vision."
- From a call lasting 1m 57s , Jan 15, 2024 3:37 PM
Unestablished purpose: "Hello?"
- From a call lasting 1m , Jan 5, 2024 5:43 AM

More Whirlpool Customer Service Contacts

There are of course other ways to contact Whirlpool customer service besides the phone. Below we list the best ones, by medium.

Whirlpool Customer Service Live Chat

whirlpool.com - Customer Service
Use this link to launch chat
whirlpool.com - Customer Service
Click "Launch Live Chat"
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Whirlpool provides this option.

Whirlpool Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Whirlpool will reply our your email.

Whirlpool Customer Service on X (formerly Twitter)

twitter.com/whirlpoolcare - Technical Support
Use the link to connect with customer service through Twitter
Whirlpool, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Whirlpool Customer Service on Facebook / Messenger

facebook.com/whirlpoolusa - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Whirlpool, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Whirlpool Customer Help Desk / Web Support

whirlpool.com - Customer Service
Online customer service support
whirlpool.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Whirlpool customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Whirlpool's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Whirlpool agent. This phone number is Whirlpool's best phone number because 31,542 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-698-2538 include Repairs, Technical support, Returns, Warranty claim, Complaint and other customer service issues. The Whirlpool call center that you call into has employees from Michigan and is open Mon-Tues 8am-8pm, Wed-Fri 9am-7pm, according to customers. In total, Whirlpool has 3 phone numbers. It's not always clear what is the best way to talk to Whirlpool representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Whirlpool. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Whirlpool. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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