Whirlpool Phone Number

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  • Calls Whirlpool's Customer Service department
  • The average hold time is 6m
  • Hours are Mon-Tues 8am-8pm, Wed-Fri 9am-7pm,
  • The best time to call is 9:30am
  • Popular issues for this call center: Technical support, Returns, Complaint, Repairs, and Warranty claim.
  • Reach a live Whirlpool agent: Press 0 at each prompt.
  • What you hear when you call: Service or product help, press 1. To order parts or check part order status, press 2. Appliance orders, press 3. Warranties, press 4. To register a product, press 5.

Calling Whirlpool Customer Care at 866-698-2538

Nov 10, 2023

Customers most often call Whirlpool to obtain assistance with ordering appliance parts, scheduling service, registering a product or checking the status of an order. Upon calling, the automated system directs you to remain on the line for English or to press 1 for Spanish. I was initially required to enter my phone number to see if Whirlpool had my account on file. After two entries, the system determined there wasn't a match with Whirlpool’s records. Instead, I was given a menu of options ranging from order status and parts purchase to service and support.

Knowing that I wanted to get information about new refrigerators, I chose the option for orders to see if I could be directed to someone in sales. However, the automated choice asked for information regarding my order number, which I didn’t have. I pressed 0 twice to be directed back to the main menu or to a representative.

After a short wait, I was connected with a customer care representative who was able to send me to the appropriate department for sales and appliances. This was a longer wait, at least five to six minutes, but a different representative finally answered. I explained what I was looking for and asked about any special deals on new refrigerators. The rep asked if I had any models or price ranges in mind, suggesting I search Whirlpool’s website while on the phone with him.

This was a helpful tip, so I opened their website and noticed a few models that would fit my budget. The rep shared that some early Black Friday deals were already available if I was interested in purchasing an appliance before the holiday shopping rush begins. Signing up online to receive emails from Whirlpool also gives you a 5 percent discount on any future sale. In addition, he shared some of Whirlpool’s financing and payment options that may be beneficial with a large appliance purchase.

Once I decided on a few refrigerator choices, the rep suggested I visit a local store if I needed to see them in person. While Whirlpool doesn’t have its own store, its appliances are sold locally in Best Buy, Home Depot and Lowe’s. These retailers are just a few miles away from my home, so I thanked the rep for this suggestion. However, he recommended I make my purchase online or over the phone to take advantage of the current deals. He also explained the shipping and delivery process, which would ensure the product's safe arrival directly to my door.

Overall, it was a helpful experience connecting with a customer representative who was knowledgeable and patient in guiding me toward the right appliance. Though, I think it's best to go online first to better understand what you’re looking for before calling. The service line is also available 24/7 to check your order status or set up a service appointment.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

My French door refrigerator is less than one year old and making loud noises.
My refrigerator repair and * month Stop not cooling.my refrigerator. Wery. Bad. Service.
We scheduled our fridge delivery for this Friday. **********. We received an email sayi...
i have a whirlpool dishwasher tyre ***-* MOD DU ****XTVB* HASNT BEEN USED FOR SOME...
Refrigerator has failed * times. Excessive frost fills almost empty freezer and lower r...
MY DISHWASHER WAS STAINED BY AN AFFRESH PRODUCT, IT IS A WHIRLPOOL OWNED COMPANY. THE...
Help with dryer parts
Talk about my freezer not making ice
Since installation the freezer has been consistently not working. It is a newer model.
We are trying to troubleshoot our water heater (model*EE*H**RD***V).
I have not revived my item and when calling to get help I was met with a very unkind la...
When I start my whirlpool washer as a front load with the bubble face, it’ll start wash...
Even when running at full speed i.e. * points, it does not cool down even *%.*I am not...
I ordered a drive motor part online, and received a different part from what I’ve order...

Whirlpool Customer Phone Number 866-698-2538 - Stats

Phone number to dial866-698-2538
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Tues 8am-8pm, Wed-Fri 9am-7pm,
Best time to dial9:30am
Average wait6 minutes
Current wait14 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web, chat, facebook, twitter
Quality of communication51%
Quality of help62%
Customer votes6,730
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Whirlpool's Best Toll-Free/800 Customer Phone Number

This is Whirlpool's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Whirlpool agent. This phone number is Whirlpool's Best Phone Number because 31,542 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-698-2538 include Technical support, Returns, Complaint, Repairs, Warranty claim and other customer service issues. The Whirlpool call center that you call into has employees from Michigan and is open Mon-Tues 8am-8pm, Wed-Fri 9am-7pm, according to customers. In total, Whirlpool has 3 phone numbers. It's not always clear what is the best way to talk to Whirlpool representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Whirlpool?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Whirlpool. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Whirlpool, including live chat and email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Whirlpool Customer Service page for more information.
Whirlpool Customer Service

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