Whirlpool is a major manufacturer of home appliances. As one of the largest and most respected appliance companies, it is not surprising that Whirlpool receives many requests for customer service each and every day.
Why Do People Call Whirlpool Customer Support?
People call Whirlpool customer support for a range of reasons, including:
Getting information about products
Placing, changing and canceling orders
Checking on the status of an order
Locating authorized retailers and service technicians
Troubleshooting and technical support
Filing a warranty claim
Getting information on available parts
Billing issues
Questions about financing
Best Practices for Calling Whirlpool Customer Service
There are several things that you can do to help ensure that your call to Whirlpool customer service is handled quickly and professionally:
Make sure that you are calling the correct number. Whirlpool has different toll-free numbers for US and Canadian customers
Make sure that you are calling during hours of operation. Monday through Tuesday 8 AM to 8 PM Eastern time, Wednesday through Friday 9 AM to 7 PM Eastern time.
If you are calling about an issue regarding a specific appliance, Whirlpool asks that you have your model and serial number prior to calling. The Whirlpool website offers detailed instructions as to how to find your model and serial number.
Have other relevant documentation handy. This might include order confirmations, financing agreements, billing statements, warranties, and communications between you and Whirlpool regarding your current issue. If you are working with a third-party retailer or technician, have contact information for those businesses available as well.
Have some way of taking notes during your call. Call notes can be very useful if you have to speak to more than one person about your issue, or if you have to escalate your case.
How do Consumers Feel About Calling Whirlpool Customer Service?
As is true with many large companies, there seem to be mixed opinions regarding the level of quality provided by Whirlpool phone-based customer service representatives. Some people complain of long wait times to access a live person when calling the Whirlpool call center. Others note that there can be challenges in arranging for service for products. Still, there are many people who report being satisfied with the level of service they have received.
What Kind of Issues can a Whirlpool Customer Service Representative Resolve?
A Whirlpool customer service representative can resolve many issues over the phone, including providing information about products, taking and managing orders, arranging for refunds and exchanges, assisting with repairs and service, or providing information about authorized retailers.
What Can't Be Resolved With a Call to Whirlpool Customer Service?
Household appliances often have complex issues and while a customer service representative may be able to assist with troubleshooting and basic support, you may need to arrange to have a professional technician visit your home for diagnostics and repair. A representative can assist in this process, but this will take time and you will have to be present for the technician visit.
If you purchased your client through a third-party retailer or used a third-party technician's service for repairs, keep in mind that a phone representative may have limited ability to address conflicts with these other businesses. The representative may be able to take a report, but may not be able to mediate a conflict.
If you worked with a third-party company to finance your purchase of Whirlpool appliances, many of your financing issues will have to be dealt with the finance company, not Whirlpool itself.
What Should You Do If You Have an Unsuccessful Call with Whirlpool?
If you get off the phone with Whirlpool customer service and feel as though your questions were not answered or your concerns were not resolved, don't give up. You may still have options.
First, review your call notes. You may find areas of miscommunication or misunderstanding that contributed to the failure of your first call.
Call back. Politely explain to the representative that this is your second call about this issue and then describe what went wrong during the first call. You may also want to describe your preferred resolution so that you and the agent are working toward a common goal. Keep in mind that customer service representatives have different levels of training and experience and the next person you speak to may be in a better position to provide you with help.
If a second call does not work, try getting in touch another way. Whirlpool does offer a live chat option for customer service. Another option is to send a letter via postal mail describing your issue. While this is a slower way of resolving your issue, many companies do prioritize complaints received via snail mail. Make sure that you send your letter using a tracking method so that you know when Whirlpool received your correspondence.
Another option is to contact the retailer that sold you your Whirlpool appliance. A manager or salesperson there may be willing to advocate on your behalf, or resolve the problem themselves as a goodwill gesture.
This is Whirlpool's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Whirlpool agent. This phone number is Whirlpool's Best Phone Number because 31,542 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-698-2538 include Technical support, Returns, Complaint, Repairs, Warranty claim and other customer service issues. The Whirlpool call center that you call into has employees from Michigan and is open Mon-Fri 8am-8pm EST according to customers. In total, Whirlpool has 3 phone numbers. It's not always clear what is the best way to talk to Whirlpool representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 866-698-2538 is Whirlpool's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Whirlpool customers, is by calling their 877-817-6750 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 877-817-6750 for Customer Service. If you think this information is inaccurate or know of other ways to contact Whirlpool please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Whirlpool.
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