Southern California Gas Company Customer Service

Phone Number & Contact Info

Southern California Gas Company's Best Phone Number

800-427-2200
Toll-free·Calls Customer Service·Most popular Southern California Gas Company number
Q:

How do I talk to a live human at Southern California Gas Company?

A:Press 2 for the Residential customer. Next, Press 1, then Press 1 again. Next, Press 5, then Press 6. Next, Press 1, then Press 1 again. You will then be transferred to a Representative.
Q:

Does Southern California Gas Company offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Southern California Gas Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 for the Residential customer. Next, Press 1, then Press 1 again. Next, Press 5, then Press 6. Next, Press 1, then Press 1 again. You will then be transferred to a Representative.
Here is how our research team describes the way the Southern California Gas Company phone system greets you: To make changes, press 1. For all other inquiries, stay on the line.
Below are some clips we've found from Southern California Gas Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Let's try this a different way. Please enter or the phone number Main menu."
Excerpt from a call with Southern California Gas Company
Thursday, May 2, 2024 8:44 PM

They may ask you to say or enter information

"Welcome to SoCalGas.
Calls may be monitored or recorded for quality and training purposes.
To report a gas leak or if you smell gas, press one or say gas leak."
Excerpt from a call with Southern California Gas Company
Tuesday, June 4, 2024 8:34 PM

The first phone menu

"Welcome to SoCalGas. Calls may be monitored or recorded for quality and training purposes.
To report a gas leak or if you smell gas, press one or say gas leak.
Otherwise, residential customers, press two or say residential."
Excerpt from a call with Southern California Gas Company
Tuesday, June 4, 2024 8:34 PM

After you press 2

"Visit socal gas dot com forward slash c c p a to review our c c p a notice at collection. Please enter or say the full ten or eleven digit account number.
If you don't have the account number, press one or say, I don't have it.
If you need a moment to find it, press two or say, hold on."
Excerpt from a call with Southern California Gas Company
Thursday, May 2, 2024 9:54 PM

What are the hours and when should I call?

Southern California Gas Company operates the call center for this 800-427-2200 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 208 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Southern California Gas Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Southern California Gas Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Southern California Gas Company is Sunday. The most busy day to call is Wednesday, which averages 207% more phone calls by comparison. Again, this is based on a sample of 208 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Southern California Gas Company

In summation, the best day to call Southern California Gas Company is Monday.

Calling this Southern California Gas Company Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Mar 11, 2024

Calling Southern California Gas Company seems like it could be helpful if you have an account that exists already, but if you're trying to set up new service, it's not going to be your best option. That's because Southern California Gas Company sets up a chokepoint very early in the call.

If you select residential customer, the system makes it seem like it's going to take you right to the person you're attempting to reach, but instead takes you to a menu where you've got to enter in the full account number associated with your account. For most people, that isn't an issue, but when you don't have an existing account, there isn't anything you can do.

The system does provide another way out for people who can't remember their account number: they can type in their phone number and show their identity that way. Usually, this plan would work pretty well, but if you're not willing to provide an actual phone number for an existing customer, it becomes impossible to get actual assistance.

The other thing a person can do with this number is alerting Southern California Gas that there's a gas leak or a potential gas leak in the home. If there is a gas leak, all a customer has to do is tell the automated system there's a gas leak and get out of the area as soon as possible. The system asks if there's a gas leak on the very first question, so there's no time wasted here.

Overall, it seems that Southern California Gas takes security seriously. It provides multiple ways for a genuine customer to get through their security tests with ease, as its questions to verify identity are fairly easy for anyone who's a genuine customer but difficult for someone who shouldn't have access to answer. The company also makes clear that it takes gas leaks seriously by not waiting around for someone to identify themselves before they ask them if there's a gas leak. If there is a leak or anything that smells like a leak, there's no need to worry about who's actually on the phone. Priority one needs to be getting everyone to safety, and Southern California Gas acts accordingly.

It's not possible for me to find out how the Southern California Gas team responds to different questions, given that the representatives are blocked off by the aforementioned chokepoints. But if the company's commitment to security and preventing problems is to be believed, it stands to reason that it would operate well under normal conditions. As such, I would feel comfortable using this number to get assistance if I needed it.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Southern California Gas Company

If you have time to do a bit of reading before you call Southern California Gas Company, we recommend you read over some of our problem-specific articles.

How Do I Reschedule My Appointment with Southern California Gas Company?

Contact Southern California Gas Company via its customer service number when you need to reschedule an appointment. You can also cancel your existing appointment and schedule a new one online after the company finishes updating its online services.

What assistance programs are available for low-income customers?

Southern California Gas Company offers various assistance programs to help low-income customers. These programs include the California Alternate Rates for Energy (CARE) program, which provides eligible customers with a discount on their natural gas bills. Qualified customers can save approximately 20% on their monthly bill through this program. Additionally, the Gas Assistance Fund (GAF) is available to provide one-time grants to eligible customers experiencing financial hardships. Another program is the Family Electric Rate Assistance (FERA) program, which offers a reduced rate to households with three or more individuals. Moreover, the Medical Baseline program assists those with medical needs by providing additional natural gas or electricity at a lower rate. Lastly, the Energy Savings Assistance (ESA) program aims to enhance energy efficiency by providing free energy-saving home improvements and education. These programs demonstrate Southern California Gas Company's commitment to supporting low-income customers in managing their energy costs and improving their overall well-being.

Top Southern California Gas Company customer service problems

Click the link above to get answers to just about any Southern California Gas Company customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Southern California Gas Company, and their purpose. Are any of these similar to the reason you are trying to call?
Clarifying billing statement: "Why does sixty one eighty have the charges paid?"
- From a call lasting 15m 58s , May 2, 2024 9:54 PM
Clarifying billing inquiries: "Just to confirm, there are no payments due, correct?"
- From a call lasting 18m 44s , May 2, 2024 8:44 PM

More Southern California Gas Company Customer Service Contacts

There are of course other ways to contact Southern California Gas Company customer service besides the phone. Below we list the best ones, by medium.

Southern California Gas Company Customer Service on X (formerly Twitter)

twitter.com/socalgas - Customer Service
Use the link to connect with customer service through Twitter
Southern California Gas Company, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Southern California Gas Company Customer Help Desk / Web Support

socalgas.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Southern California Gas Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Southern California Gas Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Southern California Gas Company agent. This phone number is Southern California Gas Company's best phone number because 12,144 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-427-2200 include Cancel service, No service, I'm moving, Billing Inquiry and other customer service issues. Rather than trying to call Southern California Gas Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Southern California Gas Company has 1 phone number. It's not always clear what is the best way to talk to Southern California Gas Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Southern California Gas Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Southern California Gas Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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