Sheraton Hotels Customer Service

Phone Number & Contact Info

Sheraton Hotels's Best Phone Number

Toll-free·Calls Customer Service·Most popular Sheraton Hotels number

How do I talk to a live human at Sheraton Hotels?

A:Keep saying "Representative" until you are transferred.

Does Sheraton Hotels offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 12 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sheraton Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep saying "Representative" until you are transferred.
Here is how our research team describes the way the Sheraton Hotels phone system greets you: Interested in learning more about the Marriott Bonvoy card? You can say yes or no.
Below are some clips we've found from Sheraton Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Marriott.
If you are calling to book a new reservation, please say new reservation or press one.
Otherwise, tell me in a few words. How may I assist you today?"
Excerpt from a call with Sheraton Hotels
Sunday, March 31, 2024 5:11 AM

They may ask you to say or enter information

"Thank you for calling Marriott. Would you be interested in learning more about the Marriott Bonvoy Brilliant American Express card? Eligible applicants can earn one hundred eighty five thousand bonus points.
Offer ends May first twenty twenty four. Additional terms and conditions apply.
To learn more, you can say yes or no."
Excerpt from a call with Sheraton Hotels
Thursday, March 7, 2024 6:47 PM

The first phone menu

"Thank you for calling Marriott. Would you be interested in learning more about the Marriott Bonvoy Brilliant American Express card? Eligible applicants can earn one hundred eighty five thousand bonus points. Offer ends May first twenty twenty four. Additional terms and conditions apply. To learn more, you can say yes or no.
If you'd be interested in learning about our Marriott Bonvoy credit card offers, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Sheraton Hotels
Thursday, March 7, 2024 6:47 PM

What are the hours and when should I call?

Sheraton Hotels operates the call center for this 888-625-5144 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 67 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sheraton Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sheraton Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sheraton Hotels is Wednesday. The most busy day to call is Thursday, which averages 117% more phone calls by comparison. Again, this is based on a sample of 67 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Sheraton Hotels

In summation, the best day to call Sheraton Hotels is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sheraton Hotels staffs the call center well on Wednesday.

Calling this Sheraton Hotels Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Apr 9, 2024

Calling this number actually connects you directly with Marriott Bonvoy's customer service department, as Sheraton completed a merger with Marriott in 2016 with Marriott as the surviving company. This number does still work; it will just take you directly to Marriott's customer care team even though the Sheraton brand still exists.

If you are a member of Marriott's rewards program, the automated system will recognize your number and ask you to confirm that you are the person whose number is on your account. You will then be asked to confirm your zip code so that the system can confirm your identity. From there, you can make a reservation, check your points balance, check your member status and several other things. I checked my points balance and found it was where the website told me, then asked to speak with a representative.

When I connected, I asked how long before a stay I would have to avoid cancellation charges if I needed to cancel a future trip. He said that once I was booked, I would be able to cancel up to 48 hours before my trip at most hotels, with some offering a 72-hour window before I would be charged. That applied unless I had prepaid my reservation, as once I had paid in advance, I could no longer cancel and avoid charges. I thanked him for confirming the information and hung up.

Overall, I thought this was a helpful and informative call. I got the information I wanted and was easily able to navigate through the automated system. There was no wait time and the system didn't have any issues picking up what I was saying. Based on this interaction, I will absolutely continue to use this number should I need customer service from Marriott in the future.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Sheraton Hotels

If you have time to do a bit of reading before you call Sheraton Hotels, we recommend you read over some of our problem-specific articles.

Are pets allowed at Sheraton hotels?

Yes, Sheraton hotels are pet-friendly. We understand that pets are part of your family and want them to feel welcome during your stay. We have designated pet-friendly rooms to ensure a comfortable experience for both you and your furry friend. However, there may be certain restrictions on pet size and breed, so it's always best to contact the specific Sheraton hotel you plan to stay at for more information. Please note that additional fees and guidelines may apply, including a pet weight limit. We look forward to accommodating you and your beloved pets at Sheraton hotels for a memorable stay.

What are the amenities offered at Sheraton hotels?

Sheraton hotels offer an array of amenities to enhance your stay. Our rooms feature comfortable beds, the signature Sheraton Sleep Experience, and high-quality linens for a restful sleep. Stay connected with complimentary high-speed Wi-Fi and enjoy the convenience of a spacious work desk. Relax and unwind in our state-of-the-art fitness centers, swimming pools, and indulgent spas. Start your day right with our complimentary breakfast options, or savor delicious meals at our on-site restaurants. For those traveling on business, we provide well-equipped meeting spaces and business centers. Additionally, guests can take advantage of our concierge services, car rental facilities, and pet-friendly policies. At Sheraton hotels, we strive to offer exceptional amenities to make your stay comfortable, convenient, and memorable.

What is the check-in and check-out time at Sheraton hotels?

The standard check-in time at Sheraton hotels is 3:00 PM, while the check-out time is 12:00 PM. These times may vary slightly depending on the location and availability, so it's always advisable to check with the specific hotel for any possible changes. Sheraton understands that guests may have different needs or arrival schedules, so they offer early check-in or late check-out options based on availability and additional charges may apply. It is recommended to contact the hotel in advance to make arrangements for alternative check-in/check-out timings. Sheraton strives to accommodate guest preferences while ensuring a smooth and enjoyable stay for all.

Top Sheraton Hotels customer service problems

Click the link above to get answers to just about any Sheraton Hotels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sheraton Hotels, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about Jacuzzi: "Do you have a Jacuzzi inside of the room?"
- From a call lasting 3m 48s , Mar 31, 2024 5:11 AM
Seeking customer service: "I need assistance from customer service."
- From a call lasting 1m 42s , Mar 17, 2024 7:07 PM
Seeking refund assistance: "I'm just trying to figure out how to get a refund."
- From a call lasting 23m 10s , Mar 14, 2024 11:30 PM
Billing discrepancies: "I got charged twice for something, and I don't understand."
- From a call lasting 21m 23s , Feb 20, 2024 12:26 AM
Inquiring about time share: "I'm definitely calling to find out if make sure I am before I do anything."
- From a call lasting 5m 3s , Jan 2, 2024 9:19 PM

Conclusion and closing notes

This is Sheraton Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sheraton Hotels agent. This phone number is Sheraton Hotels's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-625-5144 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Sheraton Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sheraton Hotels has 1 phone number. It's not always clear what is the best way to talk to Sheraton Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sheraton Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sheraton Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Sheraton Hotels Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!