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Sheraton Hotels Customer FAQ

Top Answers & How-to Guides

What is Sheraton Hotels's Phone Number?

The question we are asked most often is about how to talk to Sheraton Hotels customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Sheraton Hotels customer service, get an answer now.
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Recent Sheraton Hotels Customer Questions

The hotel charged one of my rooms a smoking fee & no one smoked in any room. I need that bogus charge reversed.

We recommend reviewing your reservation details and contacting the hotel's front desk or customer service directly to address and resolve any billing discrepancies, including the smoking fee.
Asked Jul 5, 2024 4:57 PM

Help me with my Sheraton Hotels customer service issue

Payment and Charges

What Is Sheraton's Coronavirus Change or Cancellation Policy?

Sheraton is owned by Marriott International, so COVID-related cancellation and change policies are dictated by Marriott. The...
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How Do I Dispute a Charge with Sheraton?

If you stayed at one of Sheraton's hotels or resorts and you discovered a surprising charge on your bill, you may want to...
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Booking and Reservations

How Do I Book a Trip with Sheraton?

Start by creating an account on the website to book a trip with Sheraton. From there, search for your travel dates and...
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How Do I Cancel My Trip with Sheraton?

If you need to cancel your reservation at a Sheraton resort or hotel then you need to know Marriott's cancellation policy, as...
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How Do I Get a Refund from Sheraton?

Sheraton Hotels, part of the Marriott family of resorts, offers two ways for you to get a refund issued once your payment has...
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What Is Sheraton's Cancellation Policy?

Sheraton has a flexible, easy-to-understand cancellation policy for vacationers. When booking your room, click the link for the...
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What Do I Do If I Never Received a Confirmation Email from Sheraton?

There are things you can do if you never received a confirmation email from Sheraton. First, check your spam folder. Sometimes...
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Events and Business Travel

How Do I File a Complaint About the Property to Sheraton?

If your stay at a Sheraton hotel or resort did meet your expectations or the standards Sheraton claims to adhere to, you can...
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What Are the Best Business Travel Hotels?

Business travelers have different needs than those who travel for pleasure. These needs include security, access to...
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Are there any Sheraton hotels located near popular attractions or landmarks?

Sheraton Hotels are ideally located near major attractions and landmarks across various cities, making them appealing for both...
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Can I host a meeting or event at Sheraton hotels?

Sheraton Hotels offer versatile spaces for meetings and events, accommodating gatherings of various sizes. Their services...
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Amenities and Services

What are the amenities offered at Sheraton hotels?

Sheraton Hotels offer a range of amenities that vary by location, including comfortable guest rooms, free Wi-Fi, fitness...
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Does Sheraton offer free Wi-Fi for guests?

Sheraton Hotels generally provide free Wi-Fi in guest rooms and public areas, but policies may differ by location. Some places...
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Are pets allowed at Sheraton hotels?

Sheraton Hotels have varying pet policies depending on the location, with many properties welcoming pets while others may have...
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What is the check-in and check-out time at Sheraton hotels?

Typically, Sheraton Hotels have check-in at 3 PM and check-out at 11 AM, but these times can vary by location. Guests may have...
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Do Sheraton hotels have parking facilities?

Sheraton Hotels generally provide parking services, including self-parking and valet options, though availability varies by...
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Can I request a crib or extra bed for my room at Sheraton hotels?

Sheraton Hotels generally permits guests to request cribs or extra beds, subject to availability. It is wise to inform the...
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Do Sheraton hotels provide shuttle services to and from the airport?

Sheraton Hotels typically offer airport shuttle services, but this varies by location. Some may provide complimentary or paid...
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Do Sheraton hotels have parking facilities?

Sheraton Hotels generally provide parking services, including self-parking and valet options, though availability varies by...
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Loyalty and Discounts

What is the Sheraton guest loyalty program and how can I join?

The Sheraton guest loyalty program is part of Marriott Bonvoy, offering rewards like points for stays, free nights, and...
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Are there special rates or discounts available for seniors at Sheraton hotels?

Sheraton Hotels provides discounts for seniors aged fifty-five and older, with rates varying by location. These rates usually...
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Sheraton Hotels issues reported to GetHuman
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