23andMe Customer FAQ

If you got a genetic testing kit from 23andMe and want to return it before you have used it, or if you've had multiple sample failures, you may be able to get a refund. You have to make the refund request and return the kit within 30 days of purchase to qualify for one. You can easily initiate the refund process online.

It's easy to see your chromosome matches on 23andMe. First, you need to log in to your account and select "DNA Relatives" from the Ancestry dropdown menu. If you've chosen to participate in the DNA Relatives feature, you should find a list of people who share DNA with you. To view detailed chromosomal information, click on a relative's name. This opens the DNA Comparison tool, showing a visual comparison of where you share DNA. If you're viewing an Extended Family member or a Distant Relative, you'll see the number of segments and largest segment you share. Remember, the individual you're comparing against must also be participating in DNA Relatives for you to view this information.