Uber EATS Customer FAQ

Customers can purchase physical cards at partner retailers, on the app and the gift card page on the website. Visit the website to purchase a digital card that's sent to the recipient instantly. Enter the recipient name, select a gift card design and amount, add a personal message and enter recipient information. Follow the prompt to successfully purchase the card.

To use the Uber Eats gift card, you'll need to add it first to your account. To do this, simply visit the Eats app, go to the Account and tap Wallet. Just tap Add Payment Method and select Gift Card. Don't forget to enter your gift card code and PIN and tap Add. You can then use the gift card during the checkout process.

We understand how frustrating it can be to receive the wrong order. If you’re experiencing issues logging in or reaching out via phone, there is a link to the most up-to-date contact information right here on this page. You can also check the app for help with your order, including reporting any discrepancies.

If you received a different item than what you ordered, you can request a refund through the Uber Eats app. Go to your order history, select the order in question, and use the option to report an issue with the order. You can provide details about the problem, and the support team will assist you in processing your refund.

To send an Uber Eats gift card to a friend in Los Angeles, you can purchase a digital gift card through the Uber Eats app or website. Choose the desired amount, enter your friend’s email address or phone number, and complete the purchase. Your friend will receive a link to redeem the gift card in their Uber Eats account.