The question we are asked most often is about how to talk to Uber EATS customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Uber Eats allows customers to request refunds for orders with issues such as food quality or damage. To start the refund process, log into your account on the website, select the order with the problem, and choose
Asked Sep 5, 2026 10:54 PM
How Do I Buy a Gift Card from Uber EATS?
Customers can purchase physical cards at partner retailers, on the app and the gift card page on the website. Visit the website to purchase a digital card that's sent to the recipient instantly. Enter the recipient name, select a gift card design and amount, add a personal message and enter recipient information. Follow the prompt to successfully purchase the card.
Asked Jul 23, 2026 2:01 AM
How Do I Use My Uber EATS Gift Card for My Purchase?
To use the Uber Eats gift card, you'll need to add it first to your account. To do this, simply visit the Eats app, go to the Account and tap Wallet. Just tap Add Payment Method and select Gift Card. Don't forget to enter your gift card code and PIN and tap Add. You can then use the gift card during the checkout process.
Asked Jun 22, 2026 5:58 AM
My order was completely wrong. I received all the wrong items. When attempting to rectify it, Ubereats tells me there is an "error" when I try to log in and when I call , it says go to their website.
We understand how frustrating it can be to receive the wrong order. If you’re experiencing issues logging in or reaching out via phone, there is a link to the most up-to-date contact information right here on this page. You can also check the app for help with your order, including reporting any discrepancies.
Asked Feb 19, 2026 2:57 AM
I ordered a roast beef sub from Jersey Mikes. The driver & store called to say they didn’t have roast beef. They sent me a less expensive sub. How do I get my money back
If you received a different item than what you ordered, you can request a refund through the Uber Eats app. Go to your order history, select the order in question, and use the option to report an issue with the order. You can provide details about the problem, and the support team will assist you in processing your refund.
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