What Do I Do If My UberEATS Delivery Is Late?

Sometimes when you order food using UberEats, you may experience a delay in receiving your order. Causes of a delay in UberEats delivery includes restaurants being busier than normal and having a large order that takes a long to process. The delivery person may also experience traffic or bad weather when delivering your order. In case of a delay, you can track the progress of your order or contact the delivery person.

What Do I Do if My UberEats Delivery Is Late?

When a restaurant receives your order, they will process it and then give it to an UberEats driver who is responsible for transporting the orders to the delivery addresses. The drivers who work at UberEats have independent contracts and are therefore not fully employed by UberEats or the restaurants. Their schedule is flexible and they can choose the hours they will work for on a particular day.

Every party that works with UberEats that is, the restaurants and the drivers do their best to ensure that you receive your order within the shortest time possible. However, sometimes you may experience a delay in receiving your order due to some unavoidable circumstances. Sometimes the delay may occur at the restaurant for example when your order is large and requires more time to process.

The delay at the restaurant may also occur when a restaurant is busier than normal and have many orders to process. The UberEats drivers may sometimes be the cause of the delay in delivery like when they encounter traffic when delivering your order. Bad weather may also cause the delivery person to take longer in delivering your order. In case of a delay in the delivery of your order, you can take the steps given below in this article.

What to Do if Your UberEats Delivery Is Late

If you are experiencing a delay in the delivery of your order, you can follow the guidelines given below or contact the UberEats customer support team. This is how you go about following up on a late UberEats delivery;

  1. Open the UberEats app
  2. Check the status of your order by clicking on the receipt icon that is located on the bottom menu bar
  3. To select the order that you are following up on, click on "upcoming"
  4. Click on "Track" to view the status of your order
  5. You will see a description that explains the status of your order.
  6. A map will appear on your screen showing the location of the selected delivery partner.
  7. You can then track the delivery partner's expected time of arrival in delivering your order.
  8. You can also contact the UberEats' driver directly for more details.
  9. To contact them, open the map that appears on your screen showing their location.
  10. Access the delivery partner's photo.
  11. Click on the phone icon to call them.
  12. You can also send them a message.
  13. If your order is being delivered by multiple delivery partners, you will have to contact each of them separately.
  14. Once you track the status of your order, you can choose to wait for it or to cancel the order and request a refund.
  15. To cancel the order, click on the "upcoming" icon at the bottom of the screen.
  16. Select the order that you want to cancel and click on "cancel order".
  17. Confirm that you want to cancel the order.
  18. Fill in the reason why you are canceling the order.
  19. Tap on "Done" to complete the cancellation process.
  20. If you encounter problems during this process, you can contact the UberEats customer support team.
  21. You can also send an email to UberEats or reach them through live chat.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What Do I Do If My UberEATS Delivery Is Late?

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