Uber EATS Phone Number

Call Uber EATS customer service faster with GetHuman

  • Calls Uber EATS's Restaurant Partners Support department
  • The average hold time is 13m
  • Hours are Mon-Fri 9am-5pm EST
  • The best time to call is 3:15pm
  • Popular issues for this call center: Refund, Account Help, Problem With the App, Dispute a Charge, and Problem With an Order.
  • Reach a live Uber EATS agent: Press 2 at first menu, then press 2 again. Next you must choose an option 1-3, then follow prompts.
  • What you hear when you call: Welcome to Uber Eats restaurant and Merchant support. In order to identify your store, we need the phone number registered to your store's account. If you know this number, press 1. If not, press 2.

Calling Uber EATS Customer Care at 833-275-3287

Jan 25, 2024

My UberEats order never showed up, and the picture that they sent me was not identifiable, so I decided to call the company to try to get to the bottom of the situation. I’m currently staying at the hospital with my daughter who had surgery, and the hospital accepts UberEats orders at the main entrance so I thought that I would order something. I’ve been here for over a week, so the idea of food not from the hospital cafe sounded great. Sadly the execution was not so great, as the photo in the app showed my bag sitting on some random bench somewhere. 

Since it was clear that I wasn’t going to be able to find that exact bench, I called this number that I found online to see what I could do about it. Granted, I bet this situation happens to people on a regular basis, but I don’t see why, because after awhile the delivery person is going to get caught and banned from the service. There were also probably calls from merchants and delivery people as well, so I was prepared to wait for a minute. Luckily, I had all the time in the world since no one was going anywhere. If anything, this gave me the chance to talk to someone. 

At first, I was confused calling this number because it seemed to think that I was a merchant, but I worked my way through the system and eventually was able to be treated like a customer. After I dialed, an automated system picked up and greeted me saying, “Welcome to UberEats restaurant and merchant support. In order to identify your store, we need the phone number registered to your store's account. If you know the store’s number, press one. If not, press two.” I pressed two since I don’t have a store, and then it said, “You can find the registered number on the Uber Eats orders app. If you are able to acces the Uber Eats order app, press one. If not, press two.”

I pressed two again, and this was the magic entry because I got a directory that gave me options to respond as a customer, and this is exactly what I needed. The system said, “If you are an existing UberEats merchant, or interested in signing up for Uber Eats, please press one. If you are a delivery person, press 2. Or if you are a customer, press 3.” After I chose option 3, the recording said, "Thank you for contacting support. Please note that this call is recorded for training and coaching purposes. Please stay on the line while we connect you with the next available support agent." It only took about a second to get connected with Abby. I didn't even have to listen to hold music. "Abby" had a very thick accent but she was helpful and my money was refunded.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

I have been charged for using uber eats for * mos. I never used Uber eats. I want this...
Demande le remboursement pour des produits que je n'ai pas commander ?
I was sent a promo code and it won't work
My card has several charges that are fraud
this is such poor customer service not to have actual agent available to speak to with...
Terrible food by the time it arrived all cold and taste awful and was told there is not...
Hi, I recieved a gift card recently. I removed the sticker to see my promo code but a p...
Hi, I recieved a gift card and i can't see my promo code. When i removed the sticker to...
Waiting almost an hour for my food delivery driver is not even moving latest estimated...
I haven’t received my refund
I was supposed to get a refund on my uber eats * but still hasn't received
i ordered ** dollars worth of food but i was only given one slice of pumpkin pie! Ubere...
I’m trying to pay for food on Uber eats and it’s declined my card and won’t let me pay...
I can use my promo code
I offered McDonald's yesterday night when I came out ready to eat my food I noticed my...

Uber EATS Customer Phone Number 833-275-3287 - Stats

Phone number to dial833-275-3287
Call-back availableNO
Call picked up by a real personYES
Department you're callingRestaurant Partners Support
Call center hoursMon-Fri 9am-5pm EST
Best time to dial3:15pm
Average wait13 minutes
Current wait19 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web
Quality of communication76%
Quality of help89%
Customer votes5,009
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Uber EATS's Best Toll-Free/800 Customer Phone Number

This is Uber EATS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Uber EATS agent. This phone number is Uber EATS's Best Phone Number because 171,900 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 833-275-3287 include Refund, Account Help, Problem With the App, Dispute a Charge, Problem With an Order and other customer service issues. The Uber EATS call center that you call into has employees from Tampa, FL / Dominican Republic and is open Mon-Fri 9am-5pm EST according to customers. In total, Uber EATS has 1 phone number. It's not always clear what is the best way to talk to Uber EATS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Uber EATS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Uber EATS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with Uber EATS, including email and their website / help desk. Visit our Uber EATS Customer Service page for more information.
Uber EATS Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!