Ourtime.com Phone Number

Calling Ourtime.com customer service faster by GetHuman

866-727-8920
Customer service
Current Wait: 22 mins (14m avg)
Hours: Mon-Fri 9am-5pm EST; best time to call: 9:15am
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Reasons customers like you called recently

The profile that you send me are all too far for any possible relationship. many of the...
Hello I cancelled my subscription with you back in August. I also too the precaution of...
Why was I billed $***.**On Nov **, ****.
hello this is caryl donovan, i cancelled my membership *** weeks ago from my email, whi...
Been trying to cancel my our time account *Please resolve this issue last * weeks
I had an account*I cancelled it*I’d like to try again*When I went to sign in as a new c...
I had an account*I cancelled it*I wanted to try again with this website*It tells me my...
I’d like to start a whole new account
After I put a pic on my profile y'all lock me out saying my pass word was wrong. I had...
I received an email stating I was charged for your service. First off, why did I receiv...
I would like a refund as I have changed my mind about the dating site.
My membership was running out and I was told to wait and resign. That all my messages...
I want to not allow access to those over *** mile from me. How do I do that
I CAN NOT LOG INTO MY ACCOUNT
Every time I press me it says something went wrong
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Ourtime.com's Phone-Based Customer Care

Ourtime.com is an online dating service that caters to adults 50 and over. As a successful service that provides services to a largely underserved group of people, it isn't surprising that the company gets a lot of requests for customer service each and every day.

Why do People Call Ourtime.com Customer Support?

People call Ourtime.com customer support for a range of reasons, including:

  • Questions about the service
  • Billing inquiries
  • Technical support
  • Canceling service
  • Refund requests
  • Reporting issues with people met on the site

Best Practices for Calling Ourtime.com Customer Service

There are several things that you can do to help ensure that your contact with Ford customer service is handled professionally and quickly:

  • Before calling Ourtime.com customer service, make sure you are calling during business hours. These hours can change, but the most recent information from Ourtime.com 833-223-8873, 7:00am - 7:00pm Central tim, Monday through Saturday.
  • Next, assemble any relevant documentation. This might include billing statements, order confirmations, screenshots or correspondence between you and Ourtime.com about your issue.
  • Technical support issues and troubleshooting concerns are best resolved along with the customer service representative. Be near your computer or device.
  • Have some way of taking notes during your call.

How do Consumers Feel About Calling Ourtime.com Customer Service?

The primary complaints regarding Ourtime.com customer service seem to be around billing issues. Some users feel that agents are unable to quickly resolve these concerns, particularly when it comes to automatic billing. Otherwise, people seem satisfied with the level of service provided.

What Kind of Issues can an Ourtime.com Customer Service Representative Resolve?

An Ourtime.com customer service representative can resolve many issues, including technical support questions, answering questions about how the site and service work, billing issues, changing usage plans and helping to take reports about unethical or abusive behavior.

What Can't Be Resolved With a Call to Ourtime.com Customer Service?

Ourtime.com representatives cannot resolve incompatibilities between the website and your computer and devices. The representative can suggests workarounds that may take care of the problem, but it is your responsibility to use a computer or device that is compatible with the Ourtime.com website.

You are responsible for how you connect and meet with other Ourtime.com users. This means taking basic steps to secure your safety and privacy. While Ourtime.com can take reports and assist with law enforcement investigations, it is not responsible for your safety or any losses you incur as a result of connecting with someone on Ourtime.com.

In addition, customer service representatives are not mediators: If you get into a dispute or argument with another user in chat, don't expect Ourtime.com to referee the situation.

What Should You Do If You Have an Unsuccessful Call with Ourtime.com?

If you get off the phone with Ourtime.com and feel as though the call did not resolve your issues or answer your question, there are several things you can do to get a resolution.

First, review the notes you took during your conversation. You may be able to identify areas of misunderstanding that could have resulted in a bad customer service call.

Next, call back. The next representative that you connect with may have more training or experience and be in a better position to offer a resolution.

If a second call doesn't work, try getting in touch with Ourtime.com customer support using another method. You can open a support ticket online, which may be a better way of presenting your case. It also provides you with an opportunity to include screenshots and provides you with a transcript of your conversation, which can be helpful if you eventually need to escalate your case.

Customer Number 866-727-8920 - by the Numbers

Phone number to dial866-727-8920
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5pm EST
Best time to dial9:15am
Navigate phone maze to a humanDirect to human
Average wait
Current wait22
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication84%
Quality of help67%
Customer votes6,363
Information last updatedThu Nov 26 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Ourtime.com's Best Toll-Free/800 Customer Phone Number

This is Ourtime.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ourtime.com agent. This phone number is Ourtime.com's Best Phone Number because 64,812 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-727-8920 include Cancel My Services, Overcharge on Account, Account Access, Can't Login, Update Account Info and other customer service issues. The Ourtime.com call center that you call into has employees from California and is open Mon-Fri 9am-5pm EST according to customers. In total, Ourtime.com has 1 phone number. It's not always clear what is the best way to talk to Ourtime.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Ourtime.com - by phone or otherwise

While 866-727-8920 is Ourtime.com's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Ourtime.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Ourtime.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Ourtime.com.

What is GetHuman's Relationship to Ourtime.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ourtime.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our SafeLink Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Optimum Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like SafeLink or Optimum. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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