Ourtime.com is an online dating service that caters to adults 50 and over. As a successful service that provides services to a largely underserved group of people, it isn't surprising that the company gets a lot of requests for customer service each and every day.
Why do People Call Ourtime.com Customer Support?
People call Ourtime.com customer support for a range of reasons, including:
Best Practices for Calling Ourtime.com Customer Service
There are several things that you can do to help ensure that your contact with Ford customer service is handled professionally and quickly:
How do Consumers Feel About Calling Ourtime.com Customer Service?
The primary complaints regarding Ourtime.com customer service seem to be around billing issues. Some users feel that agents are unable to quickly resolve these concerns, particularly when it comes to automatic billing. Otherwise, people seem satisfied with the level of service provided.
What Kind of Issues can an Ourtime.com Customer Service Representative Resolve?
An Ourtime.com customer service representative can resolve many issues, including technical support questions, answering questions about how the site and service work, billing issues, changing usage plans and helping to take reports about unethical or abusive behavior.
What Can't Be Resolved With a Call to Ourtime.com Customer Service?
Ourtime.com representatives cannot resolve incompatibilities between the website and your computer and devices. The representative can suggests workarounds that may take care of the problem, but it is your responsibility to use a computer or device that is compatible with the Ourtime.com website.
You are responsible for how you connect and meet with other Ourtime.com users. This means taking basic steps to secure your safety and privacy. While Ourtime.com can take reports and assist with law enforcement investigations, it is not responsible for your safety or any losses you incur as a result of connecting with someone on Ourtime.com.
In addition, customer service representatives are not mediators: If you get into a dispute or argument with another user in chat, don't expect Ourtime.com to referee the situation.
What Should You Do If You Have an Unsuccessful Call with Ourtime.com?
If you get off the phone with Ourtime.com and feel as though the call did not resolve your issues or answer your question, there are several things you can do to get a resolution.
First, review the notes you took during your conversation. You may be able to identify areas of misunderstanding that could have resulted in a bad customer service call.
Next, call back. The next representative that you connect with may have more training or experience and be in a better position to offer a resolution.
If a second call doesn't work, try getting in touch with Ourtime.com customer support using another method. You can open a support ticket online, which may be a better way of presenting your case. It also provides you with an opportunity to include screenshots and provides you with a transcript of your conversation, which can be helpful if you eventually need to escalate your case.
This is Ourtime.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ourtime.com agent. This phone number is Ourtime.com's Best Phone Number because 64,812 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-727-8920 include Cancel My Services, Overcharge on Account, Account Access, Can't Login, Update Account Info and other customer service issues. The Ourtime.com call center that you call into has employees from California and is open Mon-Fri 9am-5pm EST according to customers. In total, Ourtime.com has 1 phone number. It's not always clear what is the best way to talk to Ourtime.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 866-727-8920 is Ourtime.com's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Ourtime.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Ourtime.com.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ourtime.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our UPS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Virgin Mobile Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like UPS or Virgin Mobile. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.