Ourtime.com Phone Number

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866-727-8920
Customer service
Current Wait: 16 mins (14m avg)
Hours: Mon-Fri 9am-5pm EST; best time to call: 9:15am
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Reasons customers like you called recently

My credit card has changed
I cancelled our time in Sept I met someone . I was at my daughter's house we did it tog...
I cancelled our time last Sept .now all of a sudden you start charging me again. now I...
Not able to access the site,it's displaying Error?please advice.
I have not used Our time in * years. I keep getting messages like this Hello Subscribe...
I can't delete my account and i don't know what to do
You people are ripping me off from my acct. I'm calling my lawyer! I never even used yo...
The site is a ripoff. They claim to provide geographically plausible men. I saw ** pr...
On August ** of this year, I had been messaging back and forth with a man: Bruce, **, D...
I need my age changed. Do not send back an auto reply. I want to talk to a human.*Carol Hope
I deleted my account but decided I want to rejoin but it won’t let me it keeps coming u...
Was charged for something when I pushed a button accidentally.
I can't go online to pay to join if theift what is my other options
I hate the new format. I want it back to the way it was. I want to be able to open it f...
I have tried so many times to register. Abs I can’t
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Ourtime.com's Phone-Based Customer Care

Ourtime.com is an online dating service that caters to adults 50 and over. As a successful service that provides services to a largely underserved group of people, it isn't surprising that the company gets a lot of requests for customer service each and every day.

Why do People Call Ourtime.com Customer Support?

People call Ourtime.com customer support for a range of reasons, including:

  • Questions about the service
  • Billing inquiries
  • Technical support
  • Canceling service
  • Refund requests
  • Reporting issues with people met on the site

Best Practices for Calling Ourtime.com Customer Service

There are several things that you can do to help ensure that your contact with Ford customer service is handled professionally and quickly:

  • Before calling Ourtime.com customer service, make sure you are calling during business hours. These hours can change, but the most recent information from Ourtime.com 833-223-8873, 7:00am - 7:00pm Central tim, Monday through Saturday.
  • Next, assemble any relevant documentation. This might include billing statements, order confirmations, screenshots or correspondence between you and Ourtime.com about your issue.
  • Technical support issues and troubleshooting concerns are best resolved along with the customer service representative. Be near your computer or device.
  • Have some way of taking notes during your call.

How do Consumers Feel About Calling Ourtime.com Customer Service?

The primary complaints regarding Ourtime.com customer service seem to be around billing issues. Some users feel that agents are unable to quickly resolve these concerns, particularly when it comes to automatic billing. Otherwise, people seem satisfied with the level of service provided.

What Kind of Issues can an Ourtime.com Customer Service Representative Resolve?

An Ourtime.com customer service representative can resolve many issues, including technical support questions, answering questions about how the site and service work, billing issues, changing usage plans and helping to take reports about unethical or abusive behavior.

What Can't Be Resolved With a Call to Ourtime.com Customer Service?

Ourtime.com representatives cannot resolve incompatibilities between the website and your computer and devices. The representative can suggests workarounds that may take care of the problem, but it is your responsibility to use a computer or device that is compatible with the Ourtime.com website.

You are responsible for how you connect and meet with other Ourtime.com users. This means taking basic steps to secure your safety and privacy. While Ourtime.com can take reports and assist with law enforcement investigations, it is not responsible for your safety or any losses you incur as a result of connecting with someone on Ourtime.com.

In addition, customer service representatives are not mediators: If you get into a dispute or argument with another user in chat, don't expect Ourtime.com to referee the situation.

What Should You Do If You Have an Unsuccessful Call with Ourtime.com?

If you get off the phone with Ourtime.com and feel as though the call did not resolve your issues or answer your question, there are several things you can do to get a resolution.

First, review the notes you took during your conversation. You may be able to identify areas of misunderstanding that could have resulted in a bad customer service call.

Next, call back. The next representative that you connect with may have more training or experience and be in a better position to offer a resolution.

If a second call doesn't work, try getting in touch with Ourtime.com customer support using another method. You can open a support ticket online, which may be a better way of presenting your case. It also provides you with an opportunity to include screenshots and provides you with a transcript of your conversation, which can be helpful if you eventually need to escalate your case.

Customer Number 866-727-8920 - by the Numbers

Phone number to dial866-727-8920
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5pm EST
Best time to dial9:15am
Navigate phone maze to a humanDirect to human
Average wait
Current wait16
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication66%
Quality of help89%
Customer votes6,363
Information last updatedWed Sep 15 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Ourtime.com's Best Toll-Free/800 Customer Phone Number

This is Ourtime.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ourtime.com agent. This phone number is Ourtime.com's Best Phone Number because 64,812 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-727-8920 include Cancel My Services, Overcharge on Account, Account Access, Can't Login, Update Account Info and other customer service issues. The Ourtime.com call center that you call into has employees from California and is open Mon-Fri 9am-5pm EST according to customers. In total, Ourtime.com has 1 phone number. It's not always clear what is the best way to talk to Ourtime.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Ourtime.com - by phone or otherwise

While 866-727-8920 is Ourtime.com's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Ourtime.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Ourtime.com.

What is GetHuman's Relationship to Ourtime.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ourtime.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our UPS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Virgin Mobile Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like UPS or Virgin Mobile. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Ourtime.com Contact Info

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