Dominion East Ohio Customer Service

Phone Number & Contact Info

Dominion East Ohio's Best Phone Number

800-362-7557
Toll-free·Calls Customer Service·Most popular Dominion East Ohio number
Q:

How do I talk to a live human at Dominion East Ohio?

A:Say "More Options" at the first menu. Next, press 0.
Q:

Does Dominion East Ohio offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Dominion East Ohio phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "More Options" at the first menu. Next, press 0.
Here is how our research team describes the way the Dominion East Ohio phone system greets you: If you are calling because you smell gas or need to report a fire or explosion, say "emergency." Otherwise, say "make a payment," "service order," or "more options."
Below are some clips we've found from Dominion East Ohio's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Dominion Energy Ohio. For quality and training purposes, your call will be recorded. If you are calling because you smell gas, or need to report a fire or explosion, say emergency. Otherwise, say make a payment, service order, or more options. To repeat these options, say repeat. And a fourteen dollar and ninety five cent convenience fee for commercial customers. To avoid this fee, visit dominion energy dot com or our mobile app for other payment options. You will be required to have your thirteen digit Dominion Energy account number and your credit card debit card, or bank account information to pay by phone through Paymentis Corporation. If you have your thirteen digit Dominion Energy account number, say continue. If you would like us to provide it to you, say account."
Excerpt from a call with Dominion East Ohio
Friday, January 12, 2024 7:12 PM

They may need the phone number on your account

"Thank you for calling Dominion Energy Ohio. For quality and training purposes, your call will be recorded. If you are calling because you smell gas or need to report a fire or explosion, say emergency. Otherwise, say make a payment. Service order. Your estimated wait time is fifteen minutes. Rather than remain on the phone, you have the option to keep your place in line and receive a callback from an agent to assist you. If you would like us to schedule a callback, say callback. To receive a callback at this number, say this number.
To specify a different number, say different number.
Starting with the area code, please say the phone number where you can be reached by the agent."
Excerpt from a call with Dominion East Ohio
Friday, January 12, 2024 6:51 PM

They may ask you to enter information with the dial pad

"Thank you for calling Dominion Energy Ohio. For quality and training purposes, your call will be recorded. And a fourteen dollar and ninety five cent convenience fee for commercial customers. To avoid this fee, visit dominion energy dot com or our mobile app for other payment options. You will be required to have your thirteen digit Dominion Energy account number and your credit card debit card, or bank account information to pay by phone through Paymentis Corporation. If you have your thirteen digit Dominion Energy account number, say continue. If you would like us to provide it to you, say account. Please hold while I transfer you to our automated payment system. Wait while we locate your payment. Welcome to the Dominion Energy Ohio automated bill payment system. Powered by Paymentus Corporation. You can use the star key to skip the account number or payment method playback throughout this call. Press one. To make a payment for a residential account or press two for a nonresidential account.
Press three.
Please enter your thirteen digit account number."
Excerpt from a call with Dominion East Ohio
Sunday, February 4, 2024 9:17 PM

They may ask you to say or enter information

"Thank you for calling Dominion Energy Ohio. For quality and training purposes, your call will be recorded. If you are calling because you smell gas or need to report a fire or explosion, say emergency. Otherwise, say make a payment, service order, or more options.
To repeat these opt if you can provide the thirteen digit account number you are calling about, say account number or press one.
If you don't know it, say your thirteen digit account number one digit at a time, or say I don't know it."
Excerpt from a call with Dominion East Ohio
Wednesday, January 17, 2024 4:01 PM

They may need to look up your account

"Is this correct? Please say please hold while I look up your account information."
Excerpt from a call with Dominion East Ohio
Wednesday, January 17, 2024 4:01 PM

The first phone menu

"Thank you for calling Enbridge Gas Ohio, formerly known as Dominion Energy Ohio. For quality and training purposes, your call will be recorded. If you are calling because you smell gas or need to report a fire or explosion, say emergency. Otherwise, say make a payment. Service order, or more options. To repeat these On March seventh twenty twenty four, Dominion Energy Ohio was purchased by Enbridge, resulting in a change of our name. For our customers, it's business as usual. Your account number customer service phone numbers, payment methods, and managing your account online will all remain the same. Some changes will occur over time. When we need to make changes to how you pay your bill or your website experience, we will provide plenty of advance notice. Visit dominion energy dot com forward slash ohio for the latest information.
If you can provide the thirteen digit account number you are calling about, say account number or press one.
If you don't know it, say I don't know it or press zero."
Excerpt from a call with Dominion East Ohio
Monday, May 20, 2024 6:05 PM

What are the hours and when should I call?

Dominion East Ohio operates the call center for this 800-362-7557 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 157 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dominion East Ohio phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dominion East Ohio staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dominion East Ohio is Wednesday. The most busy day to call is Friday, which averages 65% more phone calls by comparison. Again, this is based on a sample of 157 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Dominion East Ohio

In summation, the best day to call Dominion East Ohio is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dominion East Ohio staffs the call center well on Wednesday.

Why Customers Call Dominion East Ohio

If you have time to do a bit of reading before you call Dominion East Ohio, we recommend you read over some of our problem-specific articles.

What assistance programs are available for low-income customers?

Dominion East Ohio offers several assistance programs for low-income customers to help manage their energy bills. The first is the Percentage of Income Payment Plan (PIPP) which allows qualifying customers to pay a fixed percentage of their monthly income towards their bills. Another program is the Home Energy Assistance Program (HEAP) which provides eligible customers with financial assistance to offset heating costs. Additionally, there is the Specialized Energy Efficiency Programs that offer energy-saving upgrades, equipment tune-ups, and weatherization assistance. Dominion East Ohio also collaborates with local community action agencies to provide emergency financial assistance through the HeatShare program. These programs aim to ensure affordable access to energy for low-income customers and help them reduce their energy consumption through energy-saving measures. For more details and eligibility criteria, customers can visit Dominion East Ohio's website or contact their customer service.

Are there any rebates or incentives for energy-efficient appliances?

Yes, Dominion East Ohio offers various rebates and incentives for energy-efficient appliances. By promoting energy conservation, they aim to help customers reduce their energy consumption and costs. Customers can enjoy rebates on several appliances, including ENERGY STAR certified refrigerators, washing machines, and smart thermostats. Additionally, they offer incentives for upgrading heating systems to more energy-efficient options like natural gas furnaces, boilers, and water heaters. These rebates and incentives encourage customers to make sustainable choices and contribute to a greener environment while also benefiting financially. To determine eligibility and access the available rebates and incentives, customers can visit the Dominion East Ohio website or contact their customer service.

What are my payment options?

Dominion East Ohio provides several convenient payment options to its customers. You can pay your bill through various channels such as online via their secure website or mobile app, automatic bank drafts, phone payments, by mail, or in person at authorized payment locations. These options ensure flexibility and ease in managing your bills. Online payments can be made using credit or debit cards, as well as electronic checks. With automatic bank drafts, your payment is automatically deducted from your bank account on the due date, eliminating the need for manual payments. Phone payments can be made by calling their customer service line and following the prompts. Additionally, you can mail your payment or visit a walk-in payment location to settle your bill in person. Dominion East Ohio makes it convenient for customers to choose the payment method that suits them best.

Top Dominion East Ohio customer service problems

Click the link above to get answers to just about any Dominion East Ohio customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dominion East Ohio, and their purpose. Are any of these similar to the reason you are trying to call?
Meter reading reschedule request: "I was calling to reschedule the meter reading appointment that was missed because I was working."
- From a call lasting 9m 9s , Apr 2, 2024 12:48 PM
Payment plan assistance: "I'm calling to see if you can extend it a few days or something because I don't have that type of money."
- From a call lasting 22m 50s , Feb 23, 2024 2:00 PM
Bill payment request: "I'd like to pay my gas bill, please."
- From a call lasting 3m 20s , Feb 9, 2024 3:51 PM

More Dominion East Ohio Customer Service Contacts

There are of course other ways to contact Dominion East Ohio customer service besides the phone. Below we list the best ones, by medium.

Dominion East Ohio Customer Service on X (formerly Twitter)

twitter.com/dominionenergy - Customer Service
Use the link to connect with customer service through Twitter
Dominion East Ohio, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Dominion East Ohio Customer Help Desk / Web Support

dominiongaschoice.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Dominion East Ohio customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Dominion East Ohio's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dominion East Ohio agent. This phone number is Dominion East Ohio's best phone number because 14,682 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-362-7557 include Setup Service, Book or Change Appointment, Meter Reading, Cancel or change services, Service issue and other customer service issues. Rather than trying to call Dominion East Ohio first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Dominion East Ohio has 1 phone number. It's not always clear what is the best way to talk to Dominion East Ohio representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dominion East Ohio. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dominion East Ohio. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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