California Department of Motor Vehicles (DMV/RMV) Customer Service

Phone Number & Contact Info

California Department of Motor Vehicles (DMV/RMV)'s Best Phone Number

800-777-0133
Toll-free·Calls Customer Service·Most popular California Department of Motor Vehicles (DMV/RMV) number
Q:

How do I talk to a live human at California Department of Motor Vehicles (DMV/RMV)?

A:Press 1 then 1 then 0
Q:

Does California Department of Motor Vehicles (DMV/RMV) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Tue 8am-5pm, Wed 9am-5pm, Thu-Fri 8am-5pm PST. The least busy day is Tuesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 61 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

California Department of Motor Vehicles (DMV/RMV) Customer Phone Numbers

Customer Communications

916-657-6560
Mon-Tue 8am-5pm, Wed 9am-5pm, Thu-Fri 8am-5pm PST · Press 1 then 1 then 0 then 3 · Please hold for the next available team member.

Field Office Support Unit

916-657-8035
Mon-Tue 8am-5pm, Wed 9am-5pm, Thu-Fri 8am-5pm PST · This number is for Registrations only. No automated response. Press 2 to the Sacramento DMV, which is the headquarters for all the DMVs in CA. Press 1 then 1 then 0 then 3. · How can I help you?

Mandatory Actions Unit

916-657-6525
Mon-Tue 8am-5pm, Wed 9am-5pm, Thu-Fri 8am-5pm PST · Press 4 · Driving under the influence-related suspensions, press 1. Child support issues, press 2. Any other issues related to mandatory actions, press 3.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this California Department of Motor Vehicles (DMV/RMV) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 1 then 0
Here is how our research team describes the way the California Department of Motor Vehicles (DMV/RMV) phone system greets you: To renew or replace a license/ID, press 1. To renew a vehicle registration, press 3. To pay an insurance suspension fee, press 3. To book a field office appointment, press 4. To find a DMV location, press 5. For additional information, press 9 or stay on the line.
Below are some clips we've found from California Department of Motor Vehicles (DMV/RMV)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the California Department of Motor Vehicles. For English, press one. To use our online services to renew or replace your driver's license, or ID card, press one."
Excerpt from a call with California Department of Motor Vehicles (DMV/RMV)
Friday, January 5, 2024 7:32 PM

What are the hours and when should I call?

California Department of Motor Vehicles (DMV/RMV) operates the call center for this 800-777-0133 phone number Mon-Tue 8am-5pm, Wed 9am-5pm, Thu-Fri 8am-5pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 326 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this California Department of Motor Vehicles (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like California Department of Motor Vehicles (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call California Department of Motor Vehicles (DMV/RMV) is Tuesday. The most busy day to call is Friday, which averages 73% more phone calls by comparison. Again, this is based on a sample of 326 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call California Department of Motor Vehicles (DMV/RMV)

In summation, the best day to call California Department of Motor Vehicles (DMV/RMV) is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that California Department of Motor Vehicles (DMV/RMV) staffs the call center well on Tuesday.

Calling this California Department of Motor Vehicles (DMV/RMV) Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 3, 2023

This number is mostly used for the purpose of paying bills to the California DMV, making it mostly useless to people who don't actually have an account with the state of California. However, this number does have a purpose if you're using it to get information, as you can use it to find the location and hours of any DMV in the state.

When you call, you're taken to a menu where you can make a payment for things such as renewing your license or updating your vehicle registration. If you don't need to make payments for anything, you can request a directory of DMV locations to find the right location to serve your needs.

If you make that selection, you're asked to enter your five-digit ZIP Code so the system can find the three DMV locations that are closest to your ZIP Code. Once you provide that, the system will tell you where each location is and how far away it is from the ZIP Code you've given it. You can then request more information about each location, such as what its hours are or what street it's located on. After providing this information, the system gives you the option to hang up, return to the previous menu or transfer to the main number to get personal assistance.

If you choose to transfer to the main number, you'll get moved over to Miles, the California DMV's automated assistant. Miles is only helpful up to a point, as telling it what you're calling about can only connect you to a representative or set up a call-back for the next representative to come available. If the line is too long for you to get assistance before the close of business, you'll be directed to request a call-back and can schedule one for the next business day.

Overall, I thought this was a decent automated system for California drivers. The ability to handle payments over the phone makes for an easy way for customers to stay on top of any financial obligations to the state, and the information available from the DMV locations can be very helpful if in-person assistance becomes necessary. In addition, the option to connect with Miles and get help from an actual team member can be a welcome one for customers, as some problems need a human voice to be properly figured out.

The negatives about this call are that Miles isn't very helpful, and this number doesn't provide a lot of use unless you're already a California driver or planning to become one in the very near future. If I were a California driver or moving to California, I'd be inclined to use this number, as it seems to be set up very well. With a few tweaks, it could be an even better experience.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call California Department of Motor Vehicles (DMV/RMV)

If you have time to do a bit of reading before you call California Department of Motor Vehicles (DMV/RMV), we recommend you read over some of our problem-specific articles.

How Do I Replace My California Department of Motor Vehicles Registration Letter?

Replacing a lost, stolen, or damaged registration card or letter doesn't have to be difficult. The California DMV can help you with filling out the right forms and the website has many tips that can better streamline the request process. Please feel free to visit the organization's website for more details.

How Do I Register My Vehicle with the California Dmv?

You need to register your vehicle with the California DMV if you buy a new car or if you become a California resident. You will have to conduct your California DMV vehicle registration in person at the DMV initially. There are documents you have to submit and fees you have to pay.

How Do I Apply for an Hov Sticker from the California Dmv?

High-Occupancy Vehicle stickers may not be commonplace in some states, but they're an incentive for drivers in California to own vehicles with low to zero emissions. There are some qualifications that the car and driver must meet and the only way to apply is by mail. The time frame is about 30 days for turnaround, but the DMV processes the applications as quickly as possible.

Top California Department of Motor Vehicles (DMV/RMV) customer service problems

Click the link above to get answers to just about any California Department of Motor Vehicles (DMV/RMV) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to California Department of Motor Vehicles (DMV/RMV), and their purpose. Are any of these similar to the reason you are trying to call?
Taking senior written test: "I am a senior, and I need to take the written test."
- From a call lasting 7m 50s , Jun 10, 2024 5:22 PM
Tags not received: "Haven't received my tags of renewal."
- From a call lasting 2m 36s , Jun 3, 2024 7:06 PM
No clear purpose: ""
- From a call lasting 2m 49s , May 28, 2024 10:37 PM
Seeking agent assistance: "I need to speak with an agent."
- From a call lasting 3m 4s , May 28, 2024 5:33 PM
Seeking assistance: "I need to speak with a representative."
- From a call lasting 1m 26s , May 23, 2024 9:10 PM
Confusion with text messages: "I'm getting text messages that I don't understand."
- From a call lasting 2m 51s , Apr 9, 2024 6:58 PM
Replace hacked driver's license: "My driver's license has been hacked, I need a new one."
- From a call lasting 2m 44s , Apr 6, 2024 1:39 PM
Request to speak to agent: "Speak to agent."
- From a call lasting 2m 2s , Apr 5, 2024 8:21 PM
Unclear purpose: ""
- From a call lasting 4m 12s , Apr 3, 2024 3:28 PM
Getting driver's license: "I'm wondering how to obtain my driver's license."
- From a call lasting 1m 49s , Apr 2, 2024 10:24 PM

More California Department of Motor Vehicles (DMV/RMV) Customer Service Contacts

There are of course other ways to contact California Department of Motor Vehicles (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.

California Department of Motor Vehicles (DMV/RMV) Customer Service on X (formerly Twitter)

@CA_DMV - Customer Service
You must have a twitter account
California Department of Motor Vehicles (DMV/RMV), like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

California Department of Motor Vehicles (DMV/RMV) Customer Help Desk / Web Support

dmv.ca.gov - Customer Service
Online customer service support
dmv.ca.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- California Department of Motor Vehicles (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is California Department of Motor Vehicles (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a California Department of Motor Vehicles (DMV/RMV) agent. This phone number is California Department of Motor Vehicles (DMV/RMV)'s best phone number because 83,022 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-777-0133 include Suspension, DUI, Registration, Lost ID/License Renewal, Title Release and other customer service issues. The California Department of Motor Vehicles (DMV/RMV) call center that you call into has employees from California and is open Mon-Tue 8am-5pm, Wed 9am-5pm, Thu-Fri 8am-5pm PT according to customers. In total, California Department of Motor Vehicles (DMV/RMV) has 4 phone numbers. It's not always clear what is the best way to talk to California Department of Motor Vehicles (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for California Department of Motor Vehicles (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like California Department of Motor Vehicles (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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