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Sky Customer Service

Phone Number & Contact Info

Sky's Best Phone Number

+44 844 995 9595
Calls Customer Service·Most popular Sky number
Q:

How do I talk to a live human at Sky?

A:I steps to get human - either enter your home telephone number or press # twice to get menu, 2,3,4,5 - to humans either enter your home telephone number or press # twice to get menu, 2,3,4,5 - to humans
Q:

Does Sky offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

Sky Customer Phone Numbers

Customer Service

+44 844 241 1333
24 hours, 7 days · Direct to tv equipment upgrades ·

Customer Service

+44 844 241 1268
24 hours, 7 days · Follow the steps given as if an existing TV customer who wants to UPGRADE the package. I've had tech support pick up before - obviously new sales more important the helping... ·

Customer Service

+44 870 240 4040
24 hours, 7 days · Press 4 then 1 then 3 then 6 ·

Customer Service

+44 844 241 4141
24 hours, 7 days · Calling this Sky number should go right to a real human being ·

Customer Service

+44 844 887 5000
24 hours, 7 days · This is only 5p per min ·

Customer Service

+44 844 241 0800
24 hours, 7 days · Dial 4 (upgrade) then press for "Add channels", you get through without giving them your personal details ·

Customer Service

+44 800 046 6432
24 hours, 7 days · The woman will ask for your phone number, do nothing until she suggest 'i don't know' - say this and you get put straight through to customer services! Just did this - worked perfectly. ·

Customer Service

+44 20 3355 4849
24 hours, 7 days · Press # right after dialing will take you straight to adviser ·

Customer Service

+44 843 506 9850
24 hours, 7 days · Calling this Sky number should go right to a real human being ·

Customer Service

+44-0800-04664320
24 hours, 7 days · Calling this Sky number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sky phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: I steps to get human - either enter your home telephone number or press # twice to get menu, 2,3,4,5 - to humans either enter your home telephone number or press # twice to get menu, 2,3,4,5 - to humans

What are the hours and when should I call?

Sky operates the call center for this +44 844 995 9595 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,481 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sky phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sky staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sky is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 1,481 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Sky

In summation, the best day to call Sky is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sky staffs the call center well on Friday.

Why Customers Call Sky

If you have time to do a bit of reading before you call Sky, we recommend you read over some of our problem-specific articles.

How Do I Cancel My Account with Sky?

You may want to cancel your account with Sky for a wide variety of reasons. what the reason may bethese helpful tips can guide you through the process.

What is the cost of Sky Digital?

The cost of Sky Digital services varies depending on the subscription package chosen. Sky offers a range of packages tailored to different customer needs, including entertainment, sports, movies, and more. The cost can also be influenced by additional features such as HD or multi-room viewing. Prices typically start from a basic package cost and can increase based on the desired add-ons or premium channels. Customers can find detailed pricing information on the Sky Digital website or by contacting the customer service team. It's important to note that prices may change periodically, and promotional offers might be available. So, it is advisable to check the latest pricing options when considering signing up with Sky Digital.

Are there any contract requirements with Sky Digital?

No, there are no contract requirements with Sky Digital. We believe in providing our customers with flexibility and freedom to choose. You have the option to choose from either a monthly rolling contract or a fixed-term contract, depending on your preferences. Our monthly rolling contract allows you to subscribe to our services on a monthly basis, giving you the freedom to cancel or make changes at any time without any penalties. On the other hand, if you prefer a fixed-term contract, we offer various contract lengths to suit your needs. However, it is important to note that early termination fees may apply if you decide to cancel before the end of your fixed-term contract. At Sky Digital, we strive to provide our customers with a hassle-free and flexible subscription experience.

Top Sky customer service problems

Click the link above to get answers to just about any Sky customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Sky Customer Service Contacts

There are of course other ways to contact Sky customer service besides the phone. Below we list the best ones, by medium.

Sky Customer Email Addresses

jeremy.darroch@bskyb.com - Customer Service
This is the chief executives email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Sky will reply our your email.

Sky Customer Help Desk / Web Support

sky.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Sky customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Sky's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sky agent. This phone number is Sky's best phone number because 8,886 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +44 844 995 9595 include Overcharge on Account, Account Access, Account Setup, Cancel Account, Update Account Info and other customer service issues. Rather than trying to call Sky first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Sky has 11 phone numbers. It's not always clear what is the best way to talk to Sky representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sky. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sky. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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